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The Gainsborough Bath Spa

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Photo gallery for The Gainsborough Bath Spa

Couples treatment room(s), hot springs/mineral springs, Swedish massages
Property entrance
Building design
The Townhouse | In-room dining
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • Room service
The current price is AU$411
includes taxes & fees
26 Mar - 27 Mar

Explore the area

Map
Beau Street, Bath, England, BA1 1QU
  • Thermae Bath Spa
    ‪1 min walk‬
  • Roman Baths
    ‪1 min walk‬
  • Jane Austen Centre
    ‪7 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪49 min drive‬

Room options

View all photos for Executive Room, Queen Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Courtyard Room

Premium bedding, minibar, in-room safe, desk

Courtyard Room

Highlights

Patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for The Townhouse

The Townhouse

The Townhouse

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
3 bedrooms
  • 100 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Bath Spa Room

Bath Spa Room

Bath Spa Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for King Suite

King Suite

King Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bath Spa Suite

Premium bedding, minibar, in-room safe, desk

Bath Spa Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Gainsborough Suite

Premium bedding, minibar, in-room safe, desk

The Gainsborough Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Bath

A luxury stay in the heart of Bath awaits you at The Gainsborough Bath Spa. Within steps you'll find Thermae Bath Spa and Little Solsbury Hill. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Spa Village can include Swedish massages along with access to the hot springs/mineral springs. The brasserie, Gainsborough Brasserie, is open for dinner. Gainsborough Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and pool loungers. 2164 square feet (201 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning English breakfast is served between 7:30 AM and 10:30 AM. .Places within a short walk of this 5-property class Bath City Centre hotel include Botanical Gardens at Victoria Park and The Little Theatre Cinema.

What's nearby

  • Thermae Bath Spa - 1 min walk - 0.1 km
  • Roman Baths - 1 min walk - 0.2 km
  • Bath Christmas Market - 2 min walk - 0.2 km
  • Pulteney Bridge - 6 min walk - 0.6 km
  • Jane Austen Centre - 7 min walk - 0.6 km

Getting around

  • Bath Spa Station - 7 min walk
  • Bristol International Airport (BRS) - 46 min drive

Restaurants

  • ‪Caffè Nero - ‬1 min walk
  • ‪Flan O'Briens - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪The Grapes - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

The Gainsborough Bath Spa

Luxury hotel with full-service spa and 24-hour fitness centre
The Gainsborough Bath Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 2164 square feet (201 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury The Gainsborough Bath Spa.

This 5-star Bath hotel is smoke free.

  • 99 guestrooms or units
  • 2 buildings
  • Conference rooms
  • 2164 sq ft of conference space
  • 201 sq. m of conference space
  • Built in 1736
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Gainsborough Bath Spa offers 99 accommodations with iPod docking stations and minibars. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Bath hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Spa Village has 11 treatment rooms, including rooms for couples. Services include Swedish massages and massages. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 21 per day)

Food and drink

  • Daily English breakfast available 7:30 AM to 10:30 AM for a fee: GBP 40 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gainsborough Bar
  • Gainsborough Brasserie

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,164 square feet of conference space
  • 24-hour business centre

Outdoors

  • Pool loungers

Full-service spa

  • 11 treatment rooms
  • Couples treatment rooms
  • Hot/mineral springs
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 40 per person
  • Nearby parking fee: GBP 21 per day (1969 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Gainsborough Bath
Gainsborough Bath Spa
Gainsborough Spa
Gainsborough Spa Bath
Gainsborough Spa Hotel
Gainsborough Spa Hotel Bath
Gainsborough Bath Spa Hotel
The Gainsborough Bath Spa Bath
The Gainsborough Bath Spa Hotel
The Gainsborough Bath Spa Hotel Bath
The Gainsborough Bath Spa Small Luxury Hotels of the World

Frequently asked questions

What is the cancellation policy at The Gainsborough Bath Spa?

The Gainsborough Bath Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Gainsborough Bath Spa?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at The Gainsborough Bath Spa on 26 Mar 2025 start from AU$410.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Gainsborough Bath Spa?

Yep, Spa Village is available for guests. You'll enjoy services like Swedish massages.

Does The Gainsborough Bath Spa have a pool?

The Gainsborough Bath Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes The Gainsborough Bath Spa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Gainsborough Bath Spa.

Is The Gainsborough Bath Spa family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Gainsborough Bath Spa is a hit with families.

Does The Gainsborough Bath Spa serve breakfast?

Sure does, English brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Gainsborough Bath Spa?

No, The Gainsborough Bath Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Gainsborough Bath Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Gainsborough Bath Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Gainsborough Bath Spa?

No, only service animals are allowed.

The Gainsborough Bath Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 1002 reviews
Rating 8 - Good. 163 out of 1002 reviews
Rating 6 - Okay. 47 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the spa!
Stayed 1 night in Dec 2024

10/10 Excellent

Cymma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, great location. Super cosey and homey. Lovely spa facilities and amazing food!
Stayed 1 night in Dec 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Amazing service and amenities. Clean and spacious room equipped with nice big flatscreen smart TV. Very clean and tidy. Excellent customer service. Really recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Gainsborough Spa Hotel, and it exceeded all my expectations. From the moment I arrived, the staff were welcoming, attentive, and genuinely helpful. The location is perfect, right in the heart of Bath, making it easy to explore the city’s iconic sights. The highlight of my stay was undoubtedly the spa facilities. The thermal spa is absolutely stunning, with a series of warm and cool pools that feel incredibly rejuvenating. I particularly enjoyed the infrared sauna, which offered a more gentle heat and left me feeling completely relaxed. The serene atmosphere of the spa made it easy to unwind, and I appreciated the thoughtful little touches like chilled water and plush towels throughout. The room itself was beautifully designed—elegant yet cosy, with everything I needed for a comfortable stay. The bed was like sleeping on a cloud, and the attention to detail in the decor really enhanced the overall experience. I would highly recommend the Gainsborough Spa Hotel to anyone looking for a luxurious and relaxing getaway in Bath. It’s the perfect combination of indulgence and charm, and I will definitely be returning.
Stayed 2 nights in Dec 2024

10/10 Excellent

shail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff are excellent as always. Due to heavy rain there was a leak in the room and they changed it instantly, one of the ladies at the reception was being a bit awkward when we mentioned the size of the room but they gave us a little hamper to make up for it. It was very thoughtful. I would definitely visit again, I have been there a few times now with my family who have visited my from India. The spa area was a bit busier than usual but that could be due to the time of the year. I highly recommend this hotel, its location, rooms, service is perfect! One of the best hotels in the Uk.
Stayed 1 night in Nov 2024

6/10 Okay

James

Liked: Room comfort
Disliked: Cleanliness
A Gradual Decline In Quality Over The Years
I've stayed at the Gainsborough a number of times over the years, and it has been my go to place in Bath owing to its fantastic location, and previously excellent service. The spa area was an added bonus, with use of the facilities. However, I've noticed a gradual decline, notably since Covid. The spa area became more restricted, and now use for hotel stays have been limited to two hour windowns either side of the day. These times therefore, get pretty busy and just feel a little restrictive. The spa itslef has also gotten notably more expensive. This is probably on account of the included use of the spa area, but has been priced quite prohibitively for those looking just for a massage. The room cleanliness was also a little less than expected. We found a big empty bag of crisps behind the curtains, suggesteing cleaning between guests is far from thorough.
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhere you will want to go back to....
What an amazing hotel - bang in the middle of Bath, prestigious, andxwhen you take into account access to the Spa, the breakfast and complimentary goodies, this is an amazing 5 star experience at great value. We will be bsck next year with family!
Stayed 2 nights in Dec 2024

4/10 Poor

kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
complimentary access to spa was at inconvenient
The hotel and spa were lovely and use of the spa was complimentary as part of the stay. However when we arrived we found that complimentary use was early morning at the time ( you would typically have breakfast ) and in the evening ( at the time you would have dinner ) so basically free access was at incovenient times and use of spa at all other times was not free. This really felt like a rip off given the amount we had paid and none of this information was made available when I made the booking to my knowledge.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Nina

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You need to book parking at hotel. We did not know and had to park in public parking overnight. Also you can only use the pool for two hours in the morning and two hours at night. Outside these hours you pay £70 per person for access. A bit of a rip off for a 5-star hotel. Buffet was very average - not much to choose from.
Stayed 1 night in Nov 2024

10/10 Excellent

Caragh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
What a fabulous night away with a couple of friends. Complimentary wine, cheese and crackers were a really nice touch.
Stayed 1 night in Nov 2024

10/10 Excellent

Lala

Liked: Staff & service, property conditions & facilities
The Spa hotel exceeded my expectations in terms of location and SPA facilities
Stayed 3 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimoon
We stayed here as part of are minimoon, we would not normally pay the price for hotel but pushed the boat out . On first look all seemed ok ,but then found the door stop in bathroom was not attached to the floor was lent up on skirting board. The socket for plugging the kettle/coffee machine into couldn't plug all the way in ...not sure if broken or fault...2 light bulbs not working in main light fitting ...this is a 5* hotel . Having said that the hotel was lovely, warm ,clean and all the staff we're friendly and helpful. All food was off excellent quality .
Stayed 3 nights in Nov 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time stay and hope there’s a third
Amazing hotel. Would recommend for sure. Such friendly staff. Few niggles that were sorted like room nor made up until 3pm, breakfast was soooo slow and not much service in the bar. You can’t use the spa other than hours that don’t really suit so be aware the pools are not for general use all day. Don’t be fooled. I would 100% return
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit to Bath was short, but very sweet! The hotel was great! We enjoyed the spa in the morning and shopping and sightseeing in the afternoon. The rooms are beautifully decorated very comfortable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Walkable to all sites, including the train station (8 minute walk, all flat). Easy train access in and out of London via Paddington Station. Complimentary use of the onsite spa and baths was a great bonus and really made the stay notable. The staff were helpful and responsive.
Stayed 3 nights in Nov 2024

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness
A bit underwhelmed by our stay. For starters, parking our car was a thoroughly unpleasant and stressful experience - £45 for one night and we had to drive it and pick it up ourselves from an off-site car park (albeit only 5 minutes walk). I do not understand how a "5 star" hotel does not provide valet parking, especially at this price. As for the spa, whilst it was lovely, it was not made clear until just before our arrival that it was only available to hotel guests at very limited times. Consequently the spa was very busy and we had to get up quite early to use it. Overall, not a bad experience but definitely did not feel like a '5 star' one.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
This is our third stay and we cannot fault it. We were lucky enough to be engaged and the staff were incredible!! Thankyou all for making it so special for us!
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spa hotel right in the heart of Bath
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, nicely furnished room. However our room on the first floor was quite noisy. Soundproofing could be better as we were both woken earlier than planned by noise from outside. We also had afternoon tea in the restaurant. The food was excellent however the service was slow and at times non-existent. People who sat down after us were served before us and a request for an an extra round of sandwiches (which we would have happily paid for if required) was met with a flat “no we don’t do that”. Definitely far below 5* levels of service, which was a shame as the quality of the food could not be faulted.
Stayed 1 night in Nov 2024