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Hilton Birmingham Metropole

4.0 star property
Family-friendly hotel with 2 restaurants and bars/lounges

Photo gallery for Hilton Birmingham Metropole

Indoor pool
Exterior
2 bars/lounges
Reception
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • National Exhibition Centre
    ‪8 min walk‬
  • The Bear Grylls Adventure
    ‪8 min walk‬
  • Resorts World Birmingham
    ‪10 min walk‬
  • Birmingham (BHX)
    ‪7 min drive‬

About the area

Birmingham

A family-friendly stay in Birmingham awaits you at Hilton Birmingham Metropole. Within just a 10-minute stroll, you'll find National Exhibition Centre and The Bear Grylls Adventure. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. 59998 square feet (5574 square metres) of event facilities include 31 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Marston Green hotel include Resorts World Birmingham and Bullring & Grand Central.

What's nearby

  • National Exhibition Centre - 8 min walk - 0.7 km
  • Resorts World Arena - 8 min walk - 0.7 km
  • The Bear Grylls Adventure - 8 min walk - 0.7 km
  • Resorts World Birmingham - 10 min walk - 0.9 km
  • National Motorcycle Museum - 2 min drive - 1.5 km

Getting around

  • Air Rail Link Tram Stop - 5 min drive
  • Solihull Hampton-in-Arden Station - 6 min drive
  • Birmingham Airport (BHX) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬7 min walk
  • ‪Food & Bar Hall 3 NEC - ‬13 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk

About this property

Hilton Birmingham Metropole

Family-friendly hotel with 2 restaurants and bars/lounges
Hilton Birmingham Metropole offers its guests a kids' pool, an indoor pool, a 24-hour health club, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 59998 square feet (5574 square metres) and includes conference space. A sauna, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 795 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 59998 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 1976
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hilton Birmingham Metropole offers 795 accommodations with a safe and a hairdryer. This individually decorated accommodation includes desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Similar properties

Exterior

Crowne Plaza Birmingham NEC by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$148
includes taxes & fees
17 Apr - 18 Apr
Crowne Plaza Birmingham NEC by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

What is the cancellation policy at Hilton Birmingham Metropole?

Hilton Birmingham Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Birmingham Metropole?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Birmingham Metropole on 21 Apr 2025 start from AU$167.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Birmingham Metropole?

Yep, Hilton Birmingham Metropole has a self car park for GBP 16.00 per night.

Is there a spa on site at Hilton Birmingham Metropole?

No, there is no spa at this property. Santai Spa is a short 10-minute walk away.

Does Hilton Birmingham Metropole have a pool?

Hilton Birmingham Metropole has an indoor pool and a kids' pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Birmingham Metropole?

Hilton Birmingham Metropole features a 24-hour health club, an indoor pool and 1 hot tub.

Is Hilton Birmingham Metropole family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Hilton Birmingham Metropole is a hit with families.

Does Hilton Birmingham Metropole serve breakfast?

Yeah, travelers highly rate the buffet brekkie here! Served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Hilton Birmingham Metropole?

No, Hilton Birmingham Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Birmingham Metropole?

Yep, you can grab a meal at Hilton Birmingham Metropole's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Birmingham Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Birmingham Metropole?

Furry friends are welcome at Hilton Birmingham Metropole, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 811 reviews
Rating 8 - Good. 204 out of 811 reviews
Rating 6 - Okay. 116 out of 811 reviews
Rating 4 - Poor. 90 out of 811 reviews
Rating 2 - Terrible. 52 out of 811 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay
I had never stayed here before, i was pleasantly surprised by the size facilities and loxation, its very close the shops and resturautns. Breakfast was lovely, with lots of choice
Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff, Firm Mattress.
Fantastic staff, extremely friendly and helpful. Go out of their way to help you. My only thing that would make this better would be to have a choice of mattress as the one in my room is quite firm and I prefer a softer mattress.
Stayed 1 night in Jan 2025

2/10 Terrible

Ahmed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Extremely rude receptionist lady with the scarf
Stayed 2 nights in Jan 2025

6/10 Okay

Peter

Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean, nice big rooms, and lovely staff.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zoltan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Adam

Stayed 1 night in Jan 2025

6/10 Okay

Paul

Business traveller
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth a night staying at all
I have been to this place 5 times in the last few years. I thought I would have been good this year, or at least better then the previous experiences. As always, the air-conditioning system wasn't working. Every year they keep saying" oh yes we are fixing the issue, and the system will work soon again". This is not true as it's from about 4 years they always give the same excuse. During the night is freezing cold, and you can get sick easy, as I am know, coughing and with flue. Also, the venting system does a noise and during the night is impossible to sleep. This is not fare as I decide to get away for NYE and instead, I just got frustrated and was unable to sleep and rest properly after 1 year of work. I. Sorry to say but will not visit this place again. I will file a complaint as well, as it wasn't fare for me to pay all that amount of money and not getting even one night of sleep. Also they let me pay 15 pounds a day for parking!!!
Stayed 3 nights in Dec 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Hannah

Stayed 2 nights in Nov 2024

4/10 Poor

Crispin Mclaughlin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service poor
Booked a disability room as i currently have a problem with my ankle On check io handed water really cheap idea The car park I was not made aware was for disabled and vip both reasons for me to avail of the space No service in breakfast travel inn style help yourself Staff in jeans chatting No nice porter service anymore The metropole standards have gone
Stayed 3 nights in Dec 2024

8/10 Good

Lom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Hilton in an area of lots of hotel choice
Large hotel next to NEC and resort world. Large room but air con doesn’t get cold.
Stayed 1 night in Dec 2024

8/10 Good

Darren

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Nicolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with facilities in room and in the general Communal areas as you would expect for a hotel of this branding. Excellent quality and selection of food options for breakfast. I’m gluten free and options were available but had to ask for these which is pretty standard of most hotels. The only thing that let our stay down was our ‘executive room’ looked out onto a roof and pipes, not great when paid more for a ‘better’ room but in the grand scheme of things wasn’t that big of a deal. One lift was also out of action that serviced our room area which meant a long wait as the lift was often full or had a big queue as there were several Christmas parties on the night we stayed. Not clear where to find stairs as this would have been better for us only being on the first floor.
Stayed 1 night in Dec 2024

8/10 Good

Hoosna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay for concerts & events
Busy weekend with xmas events! Was very busy, bog hotel, clean & rooms were good. The breakfast was excellent choice. Great area to attend concerts & events as nice local area. Lift were slow & not working properly so had to use staircase which was annoying. No other place to get water & long que for the bar. Also using the pool area you cant check out prior which wasnt communicated. Lack of communication & guess busy weekend.
Stayed 1 night in Dec 2024

4/10 Poor

Claire

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The car park was so full had to drive around for ages to find a space. Check in was efficient and speedy. Room was standard. However the bar and restaurant were very poorly staffed resulting in very long queues. For drinks. Queues to get into restaurant for breakfast was lengthy then had to queue ages for coffee machines and again for food. Not what we would expiration a quality hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Allison

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Over priced
Over priced. £186 for 1 night plus parking and no breakfast Not worth the money really
Stayed 1 night in Dec 2024

6/10 Okay

Tina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but annoyed had to pay £15 for my parking
Stayed 1 night in Dec 2024

10/10 Excellent

Magdalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location, comfortable room, slow check in!
Hotel location and rooms were perfect. Check in was so slow, and arranging parking a pain. Took ages to get a receipt - not the best service form check in desk really. Otherwise, all ok.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Resorts World area
Stayed 1 night in Dec 2024

8/10 Good

Ashslynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say the hotel is quite large , nice pool a few restuarnts on the property ... my rooms we ok minis the heating but overall the staff was very helpful .