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Mercure Bristol Grand Hotel

4.0 star property
Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre

Photo gallery for Mercure Bristol Grand Hotel

Exterior
Exterior
Bar (on property)
Reception
Breakfast, lunch, dinner served; British cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
The current price is AU$140
includes taxes & fees
5 May - 6 May

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • University of Bristol
    ‪7 min walk‬
  • Cabot Circus Shopping Centre
    ‪10 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Coffee/tea maker
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Coffee/tea maker
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Bathrobes
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 4
  • 1 Double Bed

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About the area

Bristol

Mercure Bristol Grand Hotel puts you in the heart of Bristol, within just a 10-minute stroll of popular attractions like Bristol Hippodrome Theatre and University of Bristol. Highlights at this hotel include a restaurant and in-room free WiFi. .Keepers Kitchen & Bar serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 20-minute drive of this 4-property class Bristol City Centre hotel include Cabot Circus Shopping Centre and The Mall at Cribbs Causeway.

What's nearby

  • Bristol Hippodrome Theatre - 6 min walk - 0.5 km
  • University of Bristol - 7 min walk - 0.6 km
  • O2 Academy - 8 min walk - 0.7 km
  • Cabot Circus Shopping Centre - 10 min walk - 0.9 km
  • Ashton Gate Stadium - 7 min drive - 4.6 km

Getting around

  • Bristol Temple Meads Station - 15 min walk
  • Bristol International Airport (BRS) - 26 min drive

Restaurants

  • ‪The Commercial Rooms - ‬2 min walk
  • ‪Full Court Press - ‬1 min walk
  • ‪Matina - ‬2 min walk
  • ‪Strawberry Thief - ‬1 min walk
  • ‪San Carlo - ‬2 min walk

About this property

Mercure Bristol Grand Hotel

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

  • 182 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

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Delta Hotels by Marriott Bristol City Centre

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  • Air conditioning
  • Gym
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Covered self-parking fee: GBP 17.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Frequently asked questions

What is the cancellation policy at Mercure Bristol Grand Hotel?

Mercure Bristol Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Bristol Grand Hotel?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at Mercure Bristol Grand Hotel on 5 May 2025 start from AU$139.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Bristol Grand Hotel?

Yep, Mercure Bristol Grand Hotel has a covered self car park for GBP 17.00 per day.

Are there any beaches close to Mercure Bristol Grand Hotel?

The closest beach to Mercure Bristol Grand Hotel is Clevedon Beach (18.6 km).

Does Mercure Bristol Grand Hotel serve breakfast?

Yeah, English brekkie is served on weekdays from 7:00 AM to 10:00 AM and on weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Bristol Grand Hotel?

No, Mercure Bristol Grand Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Bristol Grand Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Bristol Grand Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Bristol Grand Hotel?

No, only service animals are allowed.

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1006 reviews
Rating 8 - Good. 284 out of 1006 reviews
Rating 6 - Okay. 191 out of 1006 reviews
Rating 4 - Poor. 111 out of 1006 reviews
Rating 2 - Terrible. 55 out of 1006 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this last minute for our wedding anniversary, I added a message on booking to say as such. When checking in we got a free room upgrade and a two complimentary drinks. Room and bed were large, the bed was very comfortable and the bathroom was nice and clean. Had robes and slippers(needed as bathroom tiles were cold!)
Stayed 1 night in Jan 2025

6/10 Okay

Mary Josephine

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Ellis

Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

kayleigh

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Neil

Disliked: Staff & service
Very poor service by Front Desk.
Stayed 1 night in Jan 2025

6/10 Okay

Cedric

Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

daniel

Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting, do not stay here

Disgusting. Do not stay here. Carpet in room heavily stained, bed sheets don’t fit so can’t be tucked in and you wake up on yellowing mattress. Rubbish in stairwell for over 24 hours. Do not stay here, there are so many better places to stay!
Stayed 2 nights in Dec 2024

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is in an excellent part of town. It is easily walkable to restaurants, the St Nikolas Market, and the shopping mall. The room itself was basic, but clean. The bar was welcoming and the staff friendly
Stayed 4 nights in Dec 2024

4/10 Poor

Jazmine

Disliked: Cleanliness, property conditions & facilities
.

4/10 Poor

Tara, Bingley

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall it was shocking, i had to change rooms in the evening and was met with a young rude boy boasting about his wage. Day staff lovely but he was awful, ruined it for me.
Stayed 1 night in Jan 2025

10/10 Excellent

Kamil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nathan

Stayed 2 nights in Dec 2024

4/10 Poor

Nykola Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I thought other reviewers were perhaps just being a bit negative based on reviews I read and I went with an open mind, but I have to be honest and say I would not stay there again. It is not a very friendly or welcoming hotel. The foyer is beautiful, but the staff are the heart of a place and it just did not have a friendly or welcoming feel. The room was fine, but not worth the money it cost to stay. The walls are thin, you so will hear other guests. Great location, just a shame it doesn't have a nice feel to the place.
Stayed 2 nights in Dec 2024

6/10 Okay

Penny

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort

Great staff, parking beware.

Staff were awesome, very friendly and helpful, nothing but praise and thanks for them. Car park is a challenge in anything bigger than a small hatchback. I have a medium sized SUV with a fairly decent turning circle, no struggles but many multiple point turns and fretting about scrapes, picked my spot based on likelihood of getting a bump from another car.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Reception very welcoming, room clean, bed comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Derani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and we would stay again. There were good dining and drinking options within walking distance. The room was comfortable and clean.
Stayed 1 night in Dec 2024

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in lacks customer service. Don’t expect someone who is over enthusiastic but a bit better personality would help. I don’t understand why they take the card to pre authorise the check in payment and when when you check out they take the card again. Surely if a card is pre authorised it just takes the payment. This is how it worked in all other hotels I have stayed at On leaving we were giving a validated car park ticket which was great but it didn’t work. And when I went back to ask about it the aptitude of the staff member was why am I asking this. The hotel itself is lovely; the room was stunning with coffee tea amenities supplied; the bathroom spacious although surprised that the shower itself has no shampoo or shower gel supplies which you would expect to see in a hotel of this standard. We didn’t use the bar area so can’t comment but the general cleanliness of the hotel was lovely and it’s situated in a perfect location for access to the main shopping area and night life.
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities

Unfortunately an awful experience

Really bad experience. Long queue at check in. Suite was very dated, no working heating and extremely loud due to an organised party going on directly below (until 1am). Asked to change rooms and was told they were full (which wasn’t true as I did get a different room when I spoke to the manager), lady on reception was extremely rude and told me that the party is going on because they have to make money, she also took a personal call and went to the back room to scream loudly at what I assume was a family member. Was moved from the suite to a superior room (which was actually nicer than the suite). Location is good, but seriously awful service.
Stayed 2 nights in Dec 2024

4/10 Poor

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Poor service.

No TV controle, no heating. Used bed clothes and broken glass left in the hallway all day ( still there at 5PM) Front desk does not answer the phone.
Stayed 1 night in Dec 2024

10/10 Excellent

Amie

Stayed 1 night in Aug 2024

4/10 Poor

Ian

Disliked: Staff & service, amenities, property conditions & facilities
Not good, go elsewhere Nosiy Staff dis-interested
Stayed 2 nights in Dec 2024