6/10 Okay
Lindsey
Travelled with family
17 Nov 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This is not a five star nor four star resort. What a disappointment Expedia. It could be a 4 star resort if it was better cared for. The place needs a paint job, landscaping, and a modernized look. Itās so run down and its appearance is a real vacation buzz kill. The room was spacious but musty smelling. The swim up room, swam up to nothing and was too cold to use. We were on the quiet pool side which was low key. The other pool, the margarita pool, was the place where most of the daily entertainment occurred. Activities were hit or miss and not entirely at the fault of the staff. They tried to get people involved but most wanted to just watch and not participate. We only made it to one night time show, the Michael Jackson show, which was eh. We spent most nights sitting outside listening to the DJ hearing our son complain about the spotty WiFi. The spa was also disappointing. Nothing fancy. Best part was the hydrotherapy before the massage. Neither of the masseuses my husband and I had were good, likely neither were trained massage therapist. We were both more uncomfortable after the massages, so save youāre money. Food was better than the average all inclusive. Best meal was at the Grill but we didnāt get to try the Japanese restaurant or make it to Bloved. Restaurant reservations are difficult. They are done through a website and only available 3 days at a time. If you donāt book at midnight 3 days prior youāll be closed out of everything. We wonāt be returning.
Lindsey
Stayed 4 nights in Nov 2024