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Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Reception
Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE
3 outdoor pools, free pool cabanas, pool umbrellas
Aerial view
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Room service
The price is AU$1,792
includes taxes & fees
20 Dec - 21 Dec

Explore the area

Map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    5 min drive
  • The Nest
    1 min walk
  • Cancun Bus Station ADO
    17 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    84 min drive

Room options

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 66 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

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Exterior

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Pool
Breakfast included
All-inclusive
3.8 out of 5, Good, (908)
The price is AU$1,608
for 1 room
includes taxes & fees
2 Jan - 3 Jan
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About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive. You'll be 3 km (1.9 mi) from Mujeres Beach and 10.8 km (6.7 mi) from Garrafon Natural Reef Park. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4.5-property class Costa Mujeres property include Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive
  • Mujeres Beach - 12 min drive
  • Isla Mujeres Ferry Terminal - 84 min drive
  • Dolphin Discovery - 90 min drive
  • North Beach - 90 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Isla Blanca - ‬9 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪World Café - ‬19 min walk

About this property

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Luxury property on the beach, with 3 outdoor pools
Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Costa Mujeres property is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offers 80 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive on 20 Dec 2024 start from AU$1,791.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Yep, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive has a free self car park.

Are there any beaches close to Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

The closest beach to Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is North Beach (6.7 km).

Is there a spa on site at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Yep, there is an onsite spa at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive have a pool?

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and memory foam beds.

What makes Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive.

Is Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

No, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive's 8 restaurants.

What time are check-in & check-out at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?

There is a golf course next to Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive.

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 77 reviews" "
Rating 8 - Good. 15 out of 77 reviews" "
Rating 6 - Okay. 7 out of 77 reviews" "
Rating 4 - Poor. 8 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Stayed 3 nights in Aug 2024

8/10 Good

Mandy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Stayed 4 nights in Aug 2024

8/10 Good

Mandy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed the stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco Enrique, La Crescenta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!
Stayed 5 nights in Jul 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butlers was one my favorite. Lupita and Isaac was the best.
Stayed 4 nights in Jul 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.
Stayed 6 nights in Jun 2024

10/10 Excellent

Nickolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Grand Palladium resorts.
Stayed 3 nights in Jun 2024

4/10 Poor

Pijus

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says "luxury at any size". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for "luxury" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, "they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!
Stayed 5 nights in Jun 2024

10/10 Excellent

Arnoldo

Stayed 6 nights in Jun 2024

10/10 Excellent

Tana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely wonderful, staff was nice and very accommodating. The restaurants were wonderful. The majority of the food was fantastic. We loved it. Can’t wait to go back.
Stayed 5 nights in Jun 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above my expectations
This is a pretty big hotel that you cannot enjoy it all in two days, you would need a week minimum but everything was great, we really loved everything, they treated us really good. The food was good, has everything you need. and of course service always on point.
Stayed 1 night in Jun 2024

10/10 Excellent

Yahima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Yacine

Stayed 1 night in May 2024

10/10 Excellent

Pamela Krizia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place as a family! The spa experience was incredible. The only thing disappointing was the noisy doors in the middle of the night. Some guests were very inconsiderate and just keeps shutting it off so loud. You can hear guests from the hallways. It’s a big building but looks like doors are thin enough that you can hear every single noise at night.
Stayed 3 nights in Apr 2024

10/10 Excellent

virginia

Stayed 5 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

8/10 Good

Myong, flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all it was great resort. but the restaurant, they serve buffet in brrakfast and lunch in every restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dev, Edina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort that we have stayed in Cancun. Facility, room, cleanliness, staff, food... You name it. A true five-star resort for family. We chose to stay the family selection with all inclusive option. Multiple pools and also close to the beach added to the fun. Both of my kids had a great time and so are my wife and me! We will definitely go back! We
Stayed 7 nights in Mar 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food
Stayed 5 nights in Feb 2024

10/10 Excellent

Poseidon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this resort. Doesn’t disappoint. Beautiful facilities, kind staff, excellent food, beautiful beach. One person stood out, Frida, our butler. Always helpful and with a smile. She arranged late checkout for us which was critical as we had a late flight. She also helped us with various other things during our stay and our kids loved her too. Very sweet and kind.
Stayed 7 nights in Jan 2024

10/10 Excellent

Daniel Vargas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service. With the exception of a minor issue with a cart driver that was rude - everything was perfect
Stayed 8 nights in Nov 2023

8/10 Good

Andi

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atencion de parte de los mayordomos
Stayed 4 nights in Jul 2023

6/10 Okay

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
3 night A/C room no cooling on the night. No fixed. 3 time call.
Stayed 3 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful landscaping, terrible food
The outdoor landscaping, paths, fountains are the stars during both day and night. However, not a good place for people with mobility issues, or disabilities. Many, many levels changes, uneven steps, few railings, and unexpected angles and no ADA here in Nexuco. All Inclusive was fun for activitities but the food was mediocre to poor. My son found a 1/2 size hard concrete "something " in his cooked mushrooms. Hotels.com did not honor the free airport transfer and the hotel said ut wasn't their problem. After spending an hour at the on site Expedia office with no positve outcome, even though the reservation and confirmation# clearly says free airport transfer, the rep said I'd have to argue with Hotels.com when I get back. Lots of fun pools with bars everywhere however drinks in general were awful. Staff in general were friendly but communication often got screwed up. Some is language but some just incompetence. I booked this hotel because of the Nadal Tennis Academy but basically it's just branding with a little Nadal museum, tiny store, and 8 clay courts, 3 covered. Clinics were nothing special but good practice.The beach was nice.
Stayed 7 nights in Dec 2022