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Majestic Elegance Costa Mujeres – All Inclusive

4.5 star property
Luxury property on the beach, with 12 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Majestic Elegance Costa Mujeres – All Inclusive

Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | In-room dining
Elegance Club Plunge Pool Suite Ocean Front (Adults Only)
On the beach, white sand, sun-loungers, beach umbrellas
Property entrance
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    7 min drive
  • Punta Sam Ferry Terminal
    8 min drive
  • Mujeres Beach
    8 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    85 min drive

Room options

View all photos for Elegance Club Jr Suite - Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Jr Suite - Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Majestic Jr Suite Swim Up

Balcony view

Elegance Club Majestic Jr Suite Swim Up

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

One Bedroom Suite Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Pillow-top bed
  • 79 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Murphy Bed and 1 Double Sofa Bed

View all photos for Majestic Jr Suite Swim Up

Balcony view

Majestic Jr Suite Swim Up

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Elegance Club Swim Up Suite Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Swim Up Suite Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Junior Suite - Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Elegance Club One Bedroom Suite Outdoor Jacuzzi

Balcony view

Elegance Club One Bedroom Suite Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Jr. Suite Ocean Front Outdoor Jacuzzi

Pillow-top beds, free minibar, in-room safe, desk

Jr. Suite Ocean Front Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Pillow-top bed
Blackout curtains
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi | Balcony view

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sky View Suite Rooftop With Outdoor Jacuzzi

Sky View Suite Rooftop With Outdoor Jacuzzi

Sky View Suite Rooftop With Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Pillow-top bed
Blackout curtains
  • 95 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Outdoor Jacuzzi

Water view

Swim Up Suite Outdoor Jacuzzi

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Pillow-top bed
  • 93 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Murphy Bed and 1 Double Sofa Bed

View all photos for Elegance Club Plunge Pool Suite

Pillow-top beds, free minibar, in-room safe, desk

Elegance Club Plunge Pool Suite

Highlights

Balcony
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 95 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Highlights

Balcony
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 95 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Majestic Elegance Costa Mujeres – All Inclusive. You'll be 3.9 km (2.5 mi) from Playa Mujeres Golf Club and 4.6 km (2.9 mi) from Mujeres Beach. Highlights at this all-inclusive property include 7 restaurants, 12 outdoor swimming pools and a full-service spa. .A day of pampering at Blossom can include massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Flavors, is open for breakfast, lunch and dinner. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. 8123 square feet (755 square metres) of event facilities include 3 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4.5-property class Costa Mujeres property, attractions include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Playa Mujeres Golf Club - 7 min drive
  • Mujeres Beach - 8 min drive
  • Isla Mujeres Ferry Terminal - 85 min drive
  • North Beach - 91 min drive
  • Dolphin Discovery - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪Isla Blanca - ‬4 min drive
  • ‪So Cal Gourmet Food Emporium - ‬7 min walk
  • ‪Flavors - ‬9 min walk
  • ‪Mar - ‬9 min walk
  • ‪Braza Grill - ‬7 min walk

About this property

Majestic Elegance Costa Mujeres – All Inclusive

Luxury property on the beach, with 12 outdoor pools
Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Majestic Elegance Costa Mujeres – All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 swim-up bars, a beach bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking is available.

This 4.5-star Costa Mujeres property is smoke free.

  • 570 guestrooms or units
  • 5 levels
  • 6 buildings
  • 7 dining venues
  • 6 swim-up bars
  • 8123 sq ft of conference space
  • 755 sq. m of conference space
  • Built in 2019
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Majestic Elegance Costa Mujeres – All Inclusive offers 570 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature pillowtop mattresses. Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Catalan, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 6 swim-up bars
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistro
  • Don Jaume
  • Flavors
  • Kabuki
  • Mar House

Things to do

  • 12 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Yoga classes

Family friendly

  • 12 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre (8,123 square foot of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Majestic Elegance Costa Mujeres – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Majestic Elegance Playa All Inclusive All-inclusive property
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Playa All Inclusive
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
Majestic Elegance Inclusive

Frequently asked questions

What is the cancellation policy at Majestic Elegance Costa Mujeres – All Inclusive?

Majestic Elegance Costa Mujeres – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Majestic Elegance Costa Mujeres – All Inclusive?

Yep, Majestic Elegance Costa Mujeres – All Inclusive has a free self car park.

Are there any beaches close to Majestic Elegance Costa Mujeres – All Inclusive?

The closest beach to Majestic Elegance Costa Mujeres – All Inclusive is North Beach (7.7 km).

Is there a spa on site at Majestic Elegance Costa Mujeres – All Inclusive?

Yep, Blossom is available for guests. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Majestic Elegance Costa Mujeres – All Inclusive have a pool?

Yep, and guests love it! Majestic Elegance Costa Mujeres – All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Majestic Elegance Costa Mujeres – All Inclusive?

Majestic Elegance Costa Mujeres – All Inclusive features 12 outdoor pools, 2 hot tubs and a health club. All guestrooms come with Private jetted baths, pillowtop beds and free minibar items.

What makes Majestic Elegance Costa Mujeres – All Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Majestic Elegance Costa Mujeres – All Inclusive.

Is Majestic Elegance Costa Mujeres – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Majestic Elegance Costa Mujeres – All Inclusive is a hit with families.

Are there hot tubs in the rooms at Majestic Elegance Costa Mujeres – All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Majestic Elegance Costa Mujeres – All Inclusive serve breakfast?

You bet, guests give top marks to the free full breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Majestic Elegance Costa Mujeres – All Inclusive?

No, Majestic Elegance Costa Mujeres – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Majestic Elegance Costa Mujeres – All Inclusive?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Majestic Elegance Costa Mujeres – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Majestic Elegance Costa Mujeres – All Inclusive?

No, pets and service animals are not allowed.

Majestic Elegance Costa Mujeres – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2255 out of 3190 reviews" "
Rating 8 - Good. 490 out of 3190 reviews" "
Rating 6 - Okay. 250 out of 3190 reviews" "
Rating 4 - Poor. 107 out of 3190 reviews" "
Rating 2 - Terrible. 88 out of 3190 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Property conditions & facilities
Food was excellent
Stayed 7 nights in Sep 2024

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating. Shout out to our butler Jesus for making this the best experience ever!
Stayed 5 nights in Sep 2024

10/10 Excellent

Shana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor, Angie, Tino, Estrella, they are the best team ever, thank you so much for the amazing party everyday. And to our most favouriteeeee Majestic employee of all - MISAEL! We had such an amazing experience here and will definitely be returning. Food was great, very clean, everyone is so friendly, and there’s not one bad thing to say about this resort.
Stayed 9 nights in Sep 2024

8/10 Good

Tavarias, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. I have stayed at the Majestic in Punta Cana and liked that one better although this property looks newer. My sister had an allergy attack while there, phoned staff and was told doctor not expected in until the morning. Found out the next day the clinic on property is 24/7 or so the sign says. That is a huge piece of information that staff didn’t have. We saw our butler twice. She was very nice. All staff was very nice. All in all ok stay but don’t see us going back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ngina, LithiaSprings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, the room was spacious , housekeeping and service was excellent. Great beach , and dining options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Brady Bolufe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and staff recommend 100 💯 very very good in all amenities
Stayed 6 nights in Sep 2024

10/10 Excellent

ISAMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Anabel

Liked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food choices, very clean, attentive staff and wonderful evening entertainment!
Stayed 4 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time specially with the teen club entertainer crew specially Karina and Oliver they always showed us a good time
Stayed 5 nights in Sep 2024

10/10 Excellent

Gloria

Stayed 4 nights in Aug 2024

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Annelise Morton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience! We will definingly be back! The resort has great amenities, food (pleasantly surprised by the steak house and Mexican restaurant -- authentic), and the employees are so fun and helpful. We've been to many all-inclusive all over Mexico and Cancun, and this place is by far my favorite. The entertainment at night is good -- lots of live music, dancing, silent disco, and authentic shows. There is always plenty to do. Shout out to our guy Mauricio, Alejandro at the small pool bar, Tino at the main bar, Alvaro, Jaqulin, and Francisco adn Elias at the sushi bar. Can't wait to come back!
Stayed 7 nights in Sep 2024

10/10 Excellent

Dynisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property wonderful Stay every time
Stayed 3 nights in Sep 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Tateanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for my birthday weekend and had a time our butler was nice and the staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Inderbir Singh, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for our wedding anniversary and stayed on the club/adults only side. All hotel staff were amazing (except our "butler"). Resort & rooms were clean. Bartenders were great and would remember our drinks. Loved the themed evenings/shows and overall ambiance of the resort. Nice beach area with daybeds and attentive staff. Our "butler" was absolutely useless, communication was very slow and he was off very early on most days, not to mention he never came back to see us after the 1st day - we saw other's butters coming to visit them pool side or in other areas of the resort daily. Would definitely go back!
Stayed 7 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome.
Stayed 3 nights in Sep 2024

10/10 Excellent

alaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good team work
Stayed 7 nights in Sep 2024

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room was growing mold on the walls so we had to be moved to another room. We enjoyed the room but never met or really communicated with our Butler the entire time. The staff in all of the restaurants were AMAZING! The bartenders at the adult pool were top notch!
Stayed 4 nights in Sep 2024

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Sergey P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a returning customer, all I can say that this a great place to enjoy your vacation, and it really doesn’t matter what you celebrating. They will make you feel special. Our butler Rene was very helpful. He went out of his way to make sure our anniversary was taken to the next level. Great service. Will be back for sure.
Stayed 7 nights in Sep 2024