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Grand Park Royal Cozumel - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Park Royal Cozumel - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
Front of property
On the beach, free beach cabanas, sun-loungers, beach towels
Deluxe Nature View

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast included
    Breakfast included

Explore the area

Map
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600
  • Villa Blanca Reef
    10 min walk
  • Stingray Beach
    15 min walk
  • Dolphinaris
    3 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    14 min drive

Room options

View all photos for Deluxe Nature View

Deluxe Nature View

Deluxe Nature View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Run of the House-Non refundable

Free minibar items, in-room safe, desk, blackout curtains

Run of the House-Non refundable

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View

Balcony

Deluxe Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Front of property
Melia Cozumel All Inclusive
Pool
All-inclusive
Spa
Kids pool
4.3 out of 5, Excellent, (1008)
The price is AU$455
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Melia Cozumel All Inclusive

About the area

Cozumel

You'll be connected to a shopping centre at Grand Park Royal Cozumel - All Inclusive, and within just a 10-minute stroll of Arrecifes de Cozumel National Park and Villa Blanca Reef. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and 2 beach bars. .A day of pampering can include beachside massages and facials. The buffet restaurant, La Veranda /Ultra Casual, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 hot tubs and free kids' club. 3206 square feet (298 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a steam room. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Cozumel property, attractions include Punta Langosta Pier and Paradise Beach.

What's nearby

  • Stingray Beach - 15 min walk - 1.3 km
  • Punta Langosta Pier - 4 min drive - 3.7 km
  • Cozumel Maritime Terminal - 4 min drive - 4.1 km
  • Chankanaab National Park - 5 min drive - 5.1 km
  • Chankanaab Beach Adventure Park - 6 min drive - 5.4 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 min drive

Restaurants

  • ‪Puerta Maya - ‬14 min walk
  • ‪Margaritaville - ‬7 min walk
  • ‪Three Amigos Cozumel - ‬16 min walk
  • ‪Pancho's Backyard - ‬13 min walk
  • ‪Bar Mandy - ‬4 min walk

About this property

Grand Park Royal Cozumel - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools
Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club and a children's pool.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. Free self parking and valet parking are available.

This 4-star Cozumel property is smoke free.

  • 242 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 3206 sq ft of conference space
  • 298 sq. m of conference space
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
Grand Park Royal Cozumel - All Inclusive offers 242 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cafe Sole, Coffee House
  • El Caribeno / Casual
  • El Italiano / Casual
  • El Mexicano / Casual
  • La Veranda /Ultra Casual

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (3,206 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal
Grand Park Royal Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cozumel All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Cozumel Inclusive
Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cozumel - All Inclusive?

Grand Park Royal Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cozumel - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Park Royal Cozumel - All Inclusive on 1 Dec 2024 start from AU$387.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cozumel - All Inclusive?

Yep, Grand Park Royal Cozumel - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cozumel - All Inclusive?

Yep, Grand Park Royal Cozumel - All Inclusive is a short 10-minute walk from Playa Caletita. Fun beach activities include yoga and volleyball.

Is there a spa on site at Grand Park Royal Cozumel - All Inclusive?

There's no onsite spa, but this property does offer services like facials as well as beachside massages.

Does Grand Park Royal Cozumel - All Inclusive have a pool?

Grand Park Royal Cozumel - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Park Royal Cozumel - All Inclusive?

Grand Park Royal Cozumel - All Inclusive features 2 beach bars, 3 outdoor pools and 2 hot tubs.

What makes Grand Park Royal Cozumel - All Inclusive a romantic place to stay?

Ocean-view dining and couples dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Park Royal Cozumel - All Inclusive.

Is Grand Park Royal Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Park Royal Cozumel - All Inclusive is a hit with families.

Does Grand Park Royal Cozumel - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Park Royal Cozumel - All Inclusive?

No, Grand Park Royal Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cozumel - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Park Royal Cozumel - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cozumel - All Inclusive?

No, pets and service animals are not allowed.

Grand Park Royal Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 345 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Carrie

The food was not great
Stayed 5 nights in Aug 2024

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and safe.
Stayed 4 nights in Aug 2024

2/10 Terrible

Datha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s nothing luxurious about Grand Park Royal. Our party booked four rooms through Expedia for one night of our trip. Let’s start with check in which had more red tape than border control. It took a solid 20 minutes to check in. They give us wristbands and make us write out the words “I have been notified I will pay 1800 pesos if I lose the armband.” It’s a disposable plastic band. If your signature on the check in paperwork varies at all from your passport signature, you have to sign it again. They forced us to leave one passport hostage at the front desk as another security guarantee to get their wristbands back. Not sure what kind of issues they have had to make them go to these measures, but it’s clearly not an upscale clientele. We finally got the all-clear to go to the pool. The pool water was murky with so much debris floating in it, another part had black algae growing on the bottom. It’s nothing like the pristine clear pools you expect from a high end resort. Even though we had wristbands, we were denied towels at the pool because we didn’t know our room number yet. We finally convinced the worker to give us some towels, but you’re only allowed four per room. She painstakingly wrote down each one we took and then wrote notes if we returned it. Since we didn’t have a room for the first few hours, we just had to use the pool bathrooms which were filthy and smelled. We took our daughter to the bathroom and there was poop on the floor. Very low quality resort.
Stayed 1 night in Aug 2024

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property…very pretty, great pools and bars! The staff were awesome, especially the entertainment staff! We had an issue with the AC going out….it took longer than it should have to address the issue and, ultimately, move rooms. But we had no other issues after that. The food is just ok….Mexican restaurant was not good, but the Italian restaurant was amazing! The man-made lagoon was nice but small, no natural beach to walk on. Regardless, I would recommend!
Stayed 3 nights in Aug 2024

8/10 Good

Tawnia Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our visit there, some of the restaurants weren’t that good but the other ones made up for it. It’s a big resort plan on walking. It could have provided more varied activities.
Stayed 4 nights in Aug 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by. Staff was wonderful.
Stayed 7 nights in Aug 2024

8/10 Good

Christopher A

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good vacation- reviews are right on- food was OK not great.
Stayed 7 nights in Jul 2024

6/10 Okay

Jessica Jean

Stayed 7 nights in Jul 2024

6/10 Okay

Timothy Coe

Travelled with family
Disliked: Amenities, property conditions & facilities
There were too many things broken, toilets, elevators, no food in one of the snack bars.
Stayed 7 nights in Jul 2024

8/10 Good

Frank Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
1/2 the elevators didn’t work
Stayed 5 nights in Jul 2024

4/10 Poor

Hala

Travelled with partner
Disliked: Amenities
Rooms are spacious, nice and clean. Food is very hit and miss. We found that the Pescador restaurant had pretty much the only edible food. Pools are extremely dirty and unkept. Check in took at least an hour. Room service and restaurants waits take over an hour. Hotel is run down. Too many guests for amount of staff.
Stayed 6 nights in Jul 2024

6/10 Okay

Sandra, Baytown

Travelled with partner
Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.
Stayed 3 nights in Jul 2024

8/10 Good

Nicolas, Overland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although I there are more things that I liked than disliked. The biggest dislike is the privacy you have in your rooms. You can hear everything your neighbors SAY and DO. But overall 4 o 5 experience.
Stayed 3 nights in Jul 2024

4/10 Poor

kevin, FRANKLIN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

kevin, FRANKLIN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this resort approximately 40 times in the past 9 years. The employees are super attentive and work hard. However everything is broken! The pool has severe black algae, most of the elevator do not work, my tv did not work, my phone did not work, and more. I need hip and knee surgery and access to elevators is important. I love the employees, but they have little tools to work with. The buffet has fewer items and the quality in bad! Over the past few years I keep giving them another try, but things seem to go without repair. The beds use to have a sheet between you and the dirty blankets, but no longer. The blanket had blood stains on both beds. They offer a bare minimum drinks in the refrigerator and fewer towels than before. The pool bar had a tap broken so they served beer from a plastic jug. The beer was poured into jugs from other bars, flat beer. I will not stay here again after 40 visits! The will say "sorry for your experience but we are working on correcting the problems". Total BS. DO NOT STAY HERE!!!
Stayed 5 nights in Jul 2024

6/10 Okay

Darren

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Okay experience for the money. What I’d consider a “budget all-inclusive”. The food was okay, but nothing spectacular. The drinks were good and the people and service was great! The place really just needs updating, a facelift, some maintenance (2/4 elevators in our building were down and the filter pumps in the pools were broken), and more attention to the quality of the food. For the money, it was a fine experience.
Stayed 4 nights in Jul 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property has severely gone down hill over the past 3 years, that goes from inoperable pool pumps and filtration systems to the food to upkeep on literally everything. We have stayed at this property 8 times over the past 15 years and this year was noticeably marked with insufficiencies that the new Management hasn't addressed. This will be our last time staying there, we gave it a second chance after our trip there 3 years ago only to discover that things have gotten worse and haven't improved at all. With that being said, the staff is great but good luck finding a cold beer on property.
Stayed 7 nights in Jul 2024

8/10 Good

Jesse William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed outmr stay. Everything as advertised.
Stayed 5 nights in Jul 2024

6/10 Okay

Deborah

Travelled with family
Basic all inclusive- we had little to no hot water. Food was ok. Very loud
Stayed 7 nights in Jul 2024

10/10 Excellent

Duncan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Thoroughly enjoyed every bit of it!
Stayed 3 nights in Jul 2024

10/10 Excellent

Itzel

Stayed 7 nights in Jun 2024

6/10 Okay

JAMES, Parker

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The grounds are terrible to walk on. Very uncomfortable for elders and strollers. Only one elevator worked for the entire building all week long. Food is very bland and flavorless. No intention on ever staying here again.
Stayed 6 nights in Jul 2024

4/10 Poor

Tracy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in should not take half an hour with 6 reception employees and being the first guests in line. Epic fail on first impression. Pools are full of black and green algae. Don’t blame the hurricane. It is embedded on the walls of the family and infinity pool. This is neglect pure and simple. Food was always cold and borderline inedible. Buffet was lame other than breakfast. Italian restaurant was disgusting. Not enough pool chairs or beach chairs were ever available unless you claim one at 6 a.m. People mark their territory with a towel, then don’t even use chairs all day while on excursions. Staff needs to enforce time limit on abandoned chairs. Several items in disrepair on the property. Most employees were very friendly and provided great service. This is not a 5-star resort, however. Probably would not return, mostly due to food quality and pool cleanliness. Many other quality properties available with same or better pricing.
Stayed 7 nights in Jul 2024

8/10 Good

Aimee Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the decoration, how beautiful the hotel looks, the different choices of restaurants and food, the view is beautiful. I recommend this property if you are looking for rest since it has it all, it’s a relaxing place.
Stayed 5 nights in Jun 2024

8/10 Good

Adolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the water
Stayed 3 nights in Jun 2024