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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkelling
Property amenity
Preferred Club Rooftop Ocean Front Suite With Plunge Pool
3 outdoor pools, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The price is AU$591
includes taxes & fees
31 Jan - 1 Feb

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Mr. Sancho's Beach Club
    ‪13 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach
Pool
All-inclusive
Spa
3.9 out of 5, Good, (276)
The price is AU$1,044
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Dreams Cozumel Cape Resort & Spa - All Inclusive

About the area

Cozumel

A luxury stay in Cozumel awaits you at Secrets Aura Cozumel - Adults Only - All Inclusive. Within steps you'll find Arrecifes de Cozumel National Park and Paradise Beach within a short 5-minute stroll. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Windows, serves international cuisine and is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, gym and pool loungers. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Sights within a 20-minute walk of this 4.5-property class Cozumel property include Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park.

What's nearby

  • Paradise Beach - 5 min walk
  • Mr. Sancho's Beach Club - 13 min walk
  • Playa Mia Grand Beach and Water Park - 15 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive
  • Chankanaab National Park - 5 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, barbecue grills, and an arcade/games room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Conference rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on 31 Jan 2025 start from AU$590.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive is a short 5-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Aura Cozumel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a waterslide?

No, there is no waterslide at Secrets Aura Cozumel - Adults Only - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools, a full-service spa and a health club.

What makes Secrets Aura Cozumel - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Secrets Aura Cozumel - Adults Only - All Inclusive.

Is Secrets Aura Cozumel - Adults Only - All Inclusive family-friendly?

No, Secrets Aura Cozumel - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, Secrets Aura Cozumel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, only service animals are allowed.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 312 out of 1152 reviews" "
Rating 8 - Good. 245 out of 1152 reviews" "
Rating 6 - Okay. 274 out of 1152 reviews" "
Rating 4 - Poor. 171 out of 1152 reviews" "
Rating 2 - Terrible. 150 out of 1152 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

dina

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I never been in a Secrets with so little and poor food options. I came home hungry after a week of barely eating. The restaurants like Oceana, the sushi place they had Ok eatable food but the rest, specially the breakfast was the worst, cold coffee, cold food, 3 options. Not worth the price. was with a group of 17 and all of us decided to never go back to this place EVER! we all had the same complaints.
Stayed 4 nights in Oct 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Michael Allen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was amazing, and the view was to die for. However, the phones in our room did not work the entire time we were there, despite opening multiple tickets. Parts of the resorts smelled like sewer. Made friends with some folks who had a room in one of these areas and it smelled awful. Had another group of friends who's room flooded due to the rain. They called the front desk and they told them to pack and they would move their room. Maintenance showed up, patched the ceiling, and they were told they were no longer getting a new room. They still had standing water in their room, and they did nothing to actually fix the water issue so 30 minutes later water was coming back in through the ceiling. Property has a ton of potential, but terrible service.
Stayed 4 nights in Oct 2024

6/10 Okay

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The dining and entertainment was great. Multiple dinner options, however, you had to check the app to find out which ones were open as they closed on a rotation. I was disappointed during check in. Due to a flight delay, we arrived a day late. We were kept at the entry gate because they couldn't find our name and let multiple people behind us go in before us. Arriving a day late, we still had to wait for our room as it was not ready. In my opinion, it should have been ready the day before. Our room did not have hot water (it was luke warm). Our phone stopped working the second day. By day 4 of a 5 day stay, we didn't get our second bathrobe or fresh towels. Our used towels were taken, but not replaced. The entertainment staff was great. Shout out to Diego and Arbey! The food was really good.
Stayed 6 nights in Oct 2024

10/10 Excellent

Russel, Kansas City

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Shana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I just didn’t find the property to advanced in entertainment and options for fun. The options for dining was very limited in comparison to anywhere else we have stayed. The pool was small. However the staff was amazing.
Stayed 4 nights in Oct 2024

6/10 Okay

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room had a clogged sink and a terrible sewer gas smell. Ased to fix MANY times. They just put incense in the room for the smell. We always had hot water though. I read alot of reviews that said they had a problem . Every thing needs new paint.
Stayed 5 nights in Oct 2024

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a great family vacation here with 3 couples. The location is amazing but the rooms and the facilities are looking jaded and in need of being refreshed. Shout out to the entertainment guys Irving and Arby who went above and beyond to make our vacation fun. We enjoyed snorkeling and our sons went scuba diving. The food was adequate but not outstanding. We had preferred club status and spent a lot of down time in the special lounge with bar, pool table and games. The espresso martinis were excellent!
Stayed 5 nights in Sep 2024

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful property with friendly staff. Food is average and rooms could use a little updating. But we will for sure be going back

10/10 Excellent

stephen r

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay convenient pool access. What ruined it was the very high pressure vacation package sale crap. 90 minutes turned into over 3.5 hours or time wasted from our vacation. They don't get no means no. The word (Preferred) is a bit degrading. That needs changed. We will return to you establishment.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and Amazing, Great Service from Angel at the pool bar and Entertainment guys were Amazing. Arby, Diego and Irving did an outstanding job!
Stayed 7 nights in Oct 2024

2/10 Terrible

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Won’t stay again.
No hot water for first two days. Extra charges not disclosed up front when property was supposed to be all inclusive. Staff not willing to accommodate when issues arose. Bathroom flooded for two days. Hot water went out again on day 5. Friends rooms had issues also, sewage backed up in one of them, horrible smell in AC in another. One couple’s room wasn’t ready for four hours after check in.
Stayed 8 nights in Oct 2024

10/10 Excellent

MYRONE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Dining options could be better. Excellent staff. Shouts out to the best staff in this place… Arbey Enrique Diego…. U bring life to that place. Kudos for a job well done. My husband, “Grandpapa”, and I truly enjoyed the entertainment. Great job also to Karol and Angel! Love u guys!
Stayed 3 nights in Oct 2024

4/10 Poor

Maria, Santa Ana

Stayed 4 nights in Sep 2024

10/10 Excellent

Jeter Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found Entertainment and Activities worker Arbey Aguilar Lopez to be very pleasant and wealth of knowledge!
Stayed 3 nights in Oct 2024

2/10 Terrible

Jennifer

Stayed 2 nights in Sep 2024

10/10 Excellent

Carla

Stayed 3 nights in Aug 2024

8/10 Good

Federico

Travelled with group
Liked: Cleanliness, staff & service
The beaches very clean.
Stayed 5 nights in Sep 2024

6/10 Okay

Dragana, LaVergne

Stayed 6 nights in Sep 2024

4/10 Poor

Rhonda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a normal Secrets. The rooms are very dingy, dark and all upholstery has stained spots. The shower had mold grower at the bottom and drained very slow washing the black mold on to your feet. They did have robes but no slippers. Room was cleaned once a day around 5 and never had turn down service after purchasing the preferred status. I will never visit this resort again.
Stayed 6 nights in Sep 2024

6/10 Okay

Kenneth

Stayed 4 nights in Sep 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Christopher, Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities
It do need to be updated on this property
Stayed 4 nights in Sep 2024

10/10 Excellent

Nathan Daniel

Stayed 7 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Personal de restaurante todo el tiempo de mal humor, en la habitación no salía agua caliente y en tres ocaciones se fue la luz, la reparaban y en minutos se volvía a ir y la última vez fue a las 2am hasta que nos dieron otra habitación para dormir pero olía demasiado a humedad toda la habitación y la cama también. Nunca arreglaron la luz de la habitación y nos bañamos a obscuras.
Stayed 2 nights in Sep 2024