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DoubleTree by Hilton Grand Hotel Biscayne Bay

4.0 star property
Hotel with 7 restaurants, near Kaseya Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Grand Hotel Biscayne Bay

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Exterior
Junior Suite, 1 King Bed, Balcony, Bay View (Full)
Outdoor pool
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1717 N Bayshore Dr, Miami, FL, 33132
  • Adrienne Arsht Center for the Performing Arts of Miami-Dade County
    7 min walk
  • Phillip and Patricia Frost Museum of Science
    12 min walk
  • Perez Art Museum Miami
    15 min walk
  • Miami, FL (MIA-Miami Intl.)
    21 min drive

Room options

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
Private bathroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Mobility)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms

Condo, 3 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Clothes dryer
  • 195 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
Hydromassage showerhead
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Hearing)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Mobility)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65.0 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Park View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Park View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Condo, 1 Bedroom, Kitchen

Condo, 1 Bedroom, Kitchen | Living area

Condo, 1 Bedroom, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 74 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
  • 149 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 60 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms (Condo)

Penthouse, 4 Bedrooms (Condo) | View from room

Penthouse, 4 Bedrooms (Condo)

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Clothes dryer
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Double Beds, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
Hypo-allergenic bedding
  • 65 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms

Condo, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
  • 149 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
  • 93 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Premium Condo, 3 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Clothes dryer
  • Sleeps 8
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Plasma TV
Clothes dryer
  • 74 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Miami Downtown

Pool
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1582)
The price is AU$339
for 1 night
includes taxes & fees
18 Dec - 19 Dec
Hilton Miami Downtown

About the area

Miami

DoubleTree by Hilton Grand Hotel Biscayne Bay puts you in the centre of Miami, 1.4 km (0.9 mi) from Kaseya Center and 2.8 km (1.7 mi) from James L. Knight Center. Highlights at this hotel include 7 restaurants, 2 coffee shops/cafes and a full-service spa. .A day of pampering can include massages and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, marina, gym and sauna. 8500 square feet (790 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Sights within a 10-minute drive of this Downtown Miami hotel include PortMiami and Vizcaya Museum and Gardens.

What's nearby

  • Kaseya Center - 16 min walk
  • Bayside Marketplace - 19 min walk
  • James L. Knight Center - 3 min drive
  • PortMiami - 3 min drive
  • Jungle Island - 4 min drive

Getting around

  • Adrienne Arsht Center Metromover Station - 4 min walk
  • Hialeah Market Station - 9 min drive
  • Miami International Airport (MIA) - 21 min drive

Restaurants

  • ‪Primo's Italian Restaurant & Lounge - ‬2 min walk
  • ‪Checkers - ‬6 min walk
  • ‪New York Pizza & Restaurant - ‬7 min walk
  • ‪iBurger - ‬6 min walk
  • ‪Pool Bar - ‬2 min walk

About this property

DoubleTree by Hilton Grand Hotel Biscayne Bay

Hotel with 7 restaurants, near Kaseya Center
DoubleTree by Hilton Grand Hotel Biscayne Bay offers its guests a full-service spa, a marina, and an outdoor pool. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 8500 square feet (790 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly DoubleTree by Hilton Grand Hotel Biscayne Bay. For a fee, parking is available.

This Miami hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 2 coffee shops
  • Conference rooms
  • 8500 sq ft of conference space
  • 790 sq. m of conference space
  • Built in 1985
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
DoubleTree by Hilton Grand Hotel Biscayne Bay offers 219 accommodations with laptop-compatible safes and coffee/tea makers. Plasma televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per stay); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Cruise terminal shuttle (surcharge)
  • Secured, covered valet parking on site (USD 30 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 15 to 25 per person
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per stay (rates may vary)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biscayne Bay DoubleTree
DoubleTree Biscayne Bay
DoubleTree Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay Miami
DoubleTree Hilton Grand Hotel Biscayne Bay
DoubleTree Hilton Grand Hotel Biscayne Bay Miami
Hilton Biscayne Bay
Hilton DoubleTree Biscayne Bay
Hotel DoubleTree Grand Biscayne Bay
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Doubletree By Hilton Biscayne
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel
DoubleTree by Hilton Grand Hotel Biscayne Bay Miami
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel Miami

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Grand Hotel Biscayne Bay?

DoubleTree by Hilton Grand Hotel Biscayne Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Grand Hotel Biscayne Bay?

As of 4 Dec 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Grand Hotel Biscayne Bay on 16 Dec 2024 start from AU$353.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, DoubleTree by Hilton Grand Hotel Biscayne Bay has secured covered valet parking with in/out privileges for USD 30 per day.

Are there any beaches close to DoubleTree by Hilton Grand Hotel Biscayne Bay?

The closest beach to DoubleTree by Hilton Grand Hotel Biscayne Bay is Lummus Park Beach (5.9 km).

Is there a spa on site at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, there is an onsite spa at DoubleTree by Hilton Grand Hotel Biscayne Bay. You'll enjoy services like massages.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have a pool?

DoubleTree by Hilton Grand Hotel Biscayne Bay has an outdoor pool.

What luxury perks are available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

DoubleTree by Hilton Grand Hotel Biscayne Bay features a full-service spa, an outdoor pool and 7 restaurants.

Is DoubleTree by Hilton Grand Hotel Biscayne Bay family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Grand Hotel Biscayne Bay is a hit with families.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay serve breakfast?

Yep, full breakfast is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Grand Hotel Biscayne Bay?

No, DoubleTree by Hilton Grand Hotel Biscayne Bay does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Grand Hotel Biscayne Bay?

No, only service animals are allowed.

DoubleTree by Hilton Grand Hotel Biscayne Bay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 96 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jimene

Stayed 1 night in Aug 2024

8/10 Good

Tracy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and I would stay again but a little far from shopping or things to do. Was great for our 1 night stay prior to cruising
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The pool is beautiful, but the pool elevator was broken, so you had to go through the residence part of the building to access. No pool bar and no restaurants IN the hotel-everything is connected in a little mall. Room was VERY clean, the staff at the front desk were a little standoffish and we had to wait a long time for our room. Overall, a clean place to stay with lukewarm service.
Stayed 1 night in Aug 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

David, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed my check in. The staff and service was incredible. I loved the way they checked on me to make sure I had everything I needed.
Stayed 1 night in Aug 2024

8/10 Good

Zalim

Liked: Property conditions & facilities
It was good
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Elizabeth, miami beach

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The beginning of my stay was perfect. I was ready to give them 5 stars the night of my check in with how kind the front desk girl was and how nice my room was. However, the next morning, around 7:30am I called and requested a late check out. They gave me until 12:30pm. Amazing. Super grateful. At 10:02 my door was opened by housekeeping to check if I had left. I walked out, definitely caught off guard, and told her I had a 12:30pm check out. She apologized and moved on. Mind you, I’m a 28yr old women traveling alone, in the room alone. At 12:05 as I was getting out of the shower my door was opened again while I had no clothes on. At this point my morning is completely turned off and my anxiety just shot up. I don’t understand the purpose of giving a late check out if housekeeping is going to continue to push me out of my room, and rudely. When I expressed this to the man at the front desk with a curly pony tail he told me “people make mistakes. Can I offer you a coupon for a snack”. I just started crying. He didn’t care. At all. Like most men, they will never get it. I just walked out of the hotel and went to my car and cried. After having somebody break into one of my hotel rooms before, so this situation made me very uncomfortable and extremely upset. The feeling of the FD agent just dismissing the situation with a freaking food coupon just put the cherry on top. What a horrible way to end my stay here and I will never be back. What a shame.
Stayed 1 night in Aug 2024

6/10 Okay

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The valet parking is horrible please look into staffing English speaking people
Stayed 2 nights in Aug 2024

10/10 Excellent

RUi hua

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2024

6/10 Okay

Gina A.

Liked: Cleanliness, amenities
Waited 15-20 min to check in and mobile app to check in wasn’t working.
Stayed 1 night in Aug 2024

6/10 Okay

Tia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room itself was nice. Our toilet was clogged and we called to have it serviced but no one ever came so we fixed it ourselves. The staff was friendly and they were able to get us in for early check in. The valet service was horrible. The only option is to valet your car at this property. For a standard size vehicle they charge $39 a day but then they add Sir charges and taxes. We were with another party and the valet service backed her Mercedes into a pipe and shattered her back windshield. They never called her or notified her of the incident until she came down to get her car which was kind of suspect. They were not accommodating or understanding Of the situation when she became upset that no one notified her and the police had to be called. The valet is a third-party company. The hotel itself was wonderful but because you’re only option is to valet and the service is terrible I wouldn’t recommend staying here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, I would definitely recommend it to everyone, the entire staff was really nice and friendly.
Stayed 3 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel
The staff are A1 I had a few problems with my room but it was taken care of right away.
Stayed 1 night in Aug 2024

10/10 Excellent

Saadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Aug 2024

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Aug 2024

10/10 Excellent

lakeshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marivone, Bodega

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We loved the location and the view from our hotel room.
Stayed 1 night in Aug 2024

8/10 Good

Charles

Travelled with family and small children
Valet parking was terrible. Long waits and extremely unorganized. I wanted to tip these guys but the service was so bad that I couldn’t do it.
Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly

Travelled with partner
Disliked: Staff & service
I didn't like the biometrics security. It felt extremely invasive. Also, upon check, the desk clerk stated he would charge me 75$ for checking in before 11 am, the time was 10:35 am. To be a long time Hilton Rewards Member, I thought that was extremely gross. The bed was uncomfortable and decor was outdated. However the Manger was attentive when my tv wasn't working and got i fixed right away.
Stayed 1 night in Aug 2024

6/10 Okay

toni, Weymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property charged my credit card twice for my stay there and is refusing to refund the duplicate charge which is disappointing because the hotel was wonderful
Stayed 2 nights in Jul 2024

10/10 Excellent

Staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel
Loved the hotel.. especially because it had various shops and restaurants to chose from.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel pool
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Experience.
Stayed 4 nights in Aug 2024

8/10 Good

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities
It needs a renovation (talking about at least 9th floor)
Stayed 1 night in Aug 2024