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Jumeirah Zabeel Saray Dubai

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Jumeirah Zabeel Saray Dubai

Front of property - evening/night
Gift shop
Beach/ocean view
Lobby
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The current price is AU$528
includes taxes & fees
11 Mar - 12 Mar

Explore the area

Map
Palm Jumeirah, West Crescent, Dubai
  • Aquaventure
    ‪9 min drive‬
  • Skydive Dubai
    ‪16 min drive‬
  • Marina Beach
    ‪23 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪33 min drive‬

Room options

View all photos for Grand Deluxe Two-Bedroom with balcony, access to luxury spa facilities and Kids & Teens Club

Grand Deluxe Two-Bedroom with balcony, access to luxury spa facilities and Kids & Teens Club

Grand Deluxe Two-Bedroom with balcony, access to luxury spa facilities and Kids & Teens Club

Highlights

Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
Bidet
  • 60 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Superior King Room with balcony, access to luxury spa facilities and Kids & Teens Club

Superior King Room with balcony, access to luxury spa facilities and Kids & Teens Club

Superior King Room with balcony, access to luxury spa facilities and Kids & Teens Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Family Room with balcony, access to luxury spa and Kids & Teens Club

Premium bedding, minibar, in-room safe, desk

Superior Family Room with balcony, access to luxury spa and Kids & Teens Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Imperial Two Bedroom Suite, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Imperial Two Bedroom Suite, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Imperial Two Bedroom Suite, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
2 bedrooms
Blackout curtains
Premium bedding
Bathrobes
  • 94 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Club Family Room, balcony, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Premium bedding, minibar, in-room safe, desk

Club Family Room, balcony, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite (Imperial)

Grand Suite (Imperial)

Grand Suite (Imperial)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Sofa bed
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
  • 310 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, balcony, Club Lounge access & benefits, afternoon tea, access to luxury spa facilities

Junior Suite, balcony, Club Lounge access & benefits, afternoon tea, access to luxury spa facilities

Junior Suite, balcony, Club Lounge access & benefits, afternoon tea, access to luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Imperial One Bedroom Suite King, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Imperial One Bedroom Suite King, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Imperial One Bedroom Suite King, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Separate bedroom
Blackout curtains
Premium bedding
Bathrobes
  • 94 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club King Room, sea view, balcony, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Club King Room, sea view, balcony, Club Lounge access/benefits, afternoon tea, luxury spa facilities | View from room

Club King Room, sea view, balcony, Club Lounge access/benefits, afternoon tea, luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Suite with Club Lounge access & benefits, afternoon tea, access to luxury spa facilities

Premium bedding, minibar, in-room safe, desk

Two-Bedroom Suite with Club Lounge access & benefits, afternoon tea, access to luxury spa facilities

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
2 bedrooms
Blackout curtains
Premium bedding
Bathrobes
  • 142 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Four Bedroom Royal Villa, direct lagoon pool access, butler, daily breakfast & airport transfer

Four Bedroom Royal Villa, direct lagoon pool access, butler, daily breakfast & airport transfer

Four Bedroom Royal Villa, direct lagoon pool access, butler, daily breakfast & airport transfer

Highlights

Patio
Air conditioning
Free cots/infant beds
HDTV
4 bedrooms
Blackout curtains
Premium bedding
Bathrobes
  • 461 sq m
  • Lagoon view
  • Sleeps 8
  • 2 King Beds and 4 Double Beds

View all photos for Seafront Five Bedroom Royal Villa with Private Pool

Seafront Five Bedroom Royal Villa with Private Pool

Seafront Five Bedroom Royal Villa with Private Pool

Highlights

Patio
Private pool
Air conditioning
Free cots/infant beds
HDTV
5 bedrooms
Blackout curtains
Premium bedding
  • 530 sq m
  • Sea view
  • Sleeps 10
  • 3 King Beds and 4 Double Beds

View all photos for Deluxe Family Room with sea view, balcony, access to luxury spa and Kids & Teens Club

Premium bedding, minibar, in-room safe, desk

Deluxe Family Room with sea view, balcony, access to luxury spa and Kids & Teens Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room with sea view, balcony, access to luxury spa and Kids & Teens Club

Deluxe King Room with sea view, balcony, access to luxury spa and Kids & Teens Club

Deluxe King Room with sea view, balcony, access to luxury spa and Kids & Teens Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Atlantis, The Palm

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1314)
The price is AU$915
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Atlantis, The Palm

About the area

Dubai

A luxury stay in Dubai awaits you at Jumeirah Zabeel Saray Dubai. You'll be 7.1 km (4.4 mi) from The Pointe and 8.8 km (5.5 mi) from Nakheel Mall. Highlights at this beachfront hotel include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Talise Ottoman Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and thalassotherapy. The brasserie, Imperium, serves international cuisine and is open for breakfast, brunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the private beach and enjoy the 2 indoor swimming pools, 2 outdoor tennis courts and gym. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning buffet breakfast is served between 6 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Sights within a 20-minute drive of this 5-property class Palm Jumeirah hotel include Dubai Marina Mall and The Walk.

What's nearby

  • Nakheel Mall - 12 min drive
  • Dubai Marina Mall - 16 min drive
  • The Walk - 18 min drive
  • Mall of the Emirates - 20 min drive
  • Marina Beach - 23 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 9 min drive
  • Dubai (DXB-Dubai Intl.) - 33 min drive

Restaurants

  • ‪Brass Monkey Social - ‬20 min drive
  • ‪Zero Gravity - ‬20 min drive
  • ‪Ula Dubai - ‬11 min drive
  • ‪W Lounge - ‬2 min drive
  • ‪Akira Back - ‬3 min drive

About this property

Jumeirah Zabeel Saray Dubai

Luxury hotel on the beach, with 2 outdoor pools
Step outside to unwind on the sandy beach. Enjoy your summer holiday at Jumeirah Zabeel Saray Dubai with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 2 outdoor swimming pools.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 405 guestrooms or units
  • 6 levels
  • 10 dining venues
  • Conference rooms
  • Built in 2010
  • Deli
  • Supervised kid's activities
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Jumeirah Zabeel Saray Dubai offers 405 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 48-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Talise Ottoman Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Hungarian, Indonesian, Italian, Portuguese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: AED 170 for adults and AED 85 for children
  • 10 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Nafoorah
  • Amala
  • Imperium
  • Tori Tori
  • Zenzi Beach

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Windsurfing

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
All guests must present valid passport or government issued photo identification at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 367.5 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 170 for adults and from AED 85 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 367.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Jumeirah Saray
Jumeirah Saray Zabeel
Jumeirah Zabeel Saray
Jumeirah Zabeel Saray Dubai
Jumeirah Zabeel Saray Hotel
Jumeirah Zabeel Saray Hotel Dubai
Saray Jumeirah
Zabeel Jumeirah
Zabeel Jumeirah Saray
Zabeel Saray Jumeirah
Jumeirah Zabeel Saray
Jumeirah Zabeel Saray Dubai Hotel
Jumeirah Zabeel Saray Dubai Dubai
Jumeirah Zabeel Saray Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Jumeirah Zabeel Saray Dubai?

Jumeirah Zabeel Saray Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Jumeirah Zabeel Saray Dubai?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Jumeirah Zabeel Saray Dubai on 11 Mar 2025 start from AU$519.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Jumeirah Zabeel Saray Dubai?

Yep, Jumeirah Zabeel Saray Dubai has a free self car park and free valet parking.

Are there any beaches close to Jumeirah Zabeel Saray Dubai?

The closest beach to Jumeirah Zabeel Saray Dubai is Marina Beach (1.8 km).

Is there a spa on site at Jumeirah Zabeel Saray Dubai?

Yep, Talise Ottoman Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Jumeirah Zabeel Saray Dubai have a pool?

Yep, and guests love it! Take your pick from 2 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Jumeirah Zabeel Saray Dubai?

Jumeirah Zabeel Saray Dubai features a private beach, 2 outdoor pools and 2 indoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Jumeirah Zabeel Saray Dubai a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jumeirah Zabeel Saray Dubai.

Is Jumeirah Zabeel Saray Dubai family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Jumeirah Zabeel Saray Dubai is a hit with families.

Are there hot tubs in the rooms at Jumeirah Zabeel Saray Dubai?

No, but there are deep-soaking baths in the guestrooms.

Does Jumeirah Zabeel Saray Dubai serve breakfast?

Sure does, buffet brekkie is available daily from 6 AM to 11 AM.

Is there a free airport shuttle available at Jumeirah Zabeel Saray Dubai?

No, Jumeirah Zabeel Saray Dubai does not offer an airport shuttle service.

Is there a bar or restaurant at Jumeirah Zabeel Saray Dubai?

Yep, they've got a lounge bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Jumeirah Zabeel Saray Dubai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Jumeirah Zabeel Saray Dubai?

No, pets are not allowed.

Jumeirah Zabeel Saray Dubai Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1008 reviews
Rating 8 - Good. 121 out of 1008 reviews
Rating 6 - Okay. 55 out of 1008 reviews
Rating 4 - Poor. 25 out of 1008 reviews
Rating 2 - Terrible. 18 out of 1008 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Nov 2024

10/10 Excellent

derick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 6 nights in Nov 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly staff. Club Lounge was great, and well worth the extra - lovely comfortable, relaxed environment; friendly helpful staff; very good breakfast; good complimentary drinks, snacks and sushi in the evenings. Hotel, pool, beach were great. Safe, clean and beautiful. Only minor glitch was with house keeping: - no snacks in mini-bar for first 5 days of our stay (until we realised that there should be) - glasses never replaced after use; we had to call room service repeatedly - doors to balcony repeatedly left unlocked after cleaning. But the quality of cleaning itself was very good. Overall, a great stay and would recommend.
Stayed 10 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2024

10/10 Excellent

Lu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing. Breakfast buffet is also excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

mardoche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique
Stayed 7 nights in Oct 2024

10/10 Excellent

Louise, Ballyclare

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property never fails to impress us. The staff are exceptional and travelling with a 12 year old they looked after us well. Dining options at night were superb! Breakfast is a banquet,
Stayed 7 nights in Oct 2024

8/10 Good

Harmeet

Stayed 7 nights in Aug 2024

6/10 Okay

Mobeen

Travelled with partner
Liked: Amenities
dated property decor on the interior. No vip privlages such as room upgrade
Stayed 6 nights in Oct 2024

10/10 Excellent

Leopoldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Colin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Flattered to deceive
We were looking forward to this family trip. On arrival slightly early at 1400 (1500 check-in) we hoped to be able to get early access to our rooms, get unpacked and our holiday started. As it happened unfortunately the rooms were not ready until 1700. A slow an disappointing start to our holiday. When we got the rooms they were not adjoining as requested. One room was poorly equipped with an empty mini bar, we wondered if it was not actually a room they normally use. We were offered the chance to move rooms the next day (an upgrade), this happened eventually but again after long delays and poor communication. Frustrating when trying to relax and wind down but you’re still not unpacked. When we were moved to the new rooms they were fine. Other disappointing things - dirty food trolleys (not ours) left outside our room in the corridor for over 24 hours, attracting flies, without being taken away despite me contacting the reception to ask for it to be removed, and on another occasion we were out all day and came back to find our room not made up. The food was really good in Amari, Imperium and Zenzi Beach, dinner and breakfast. The staff were friendly, it just felt as if they lacked cohesion and leadership. All in all a bit disappointing when you consider this is marketed as a luxury 5-star hotel and cost a lot of money. I don’t think we would return.
Stayed 6 nights in Oct 2024

10/10 Excellent

Rafey

Stayed 2 nights in Oct 2024

10/10 Excellent

Khian, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice, clean, and as advertised. The room is very big and well maintained. The pool is big as well. It is far from everything so you have to drive. The car valet service is very good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Alexandra

Stayed 8 nights in Sep 2024

10/10 Excellent

Ashlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great room and view, very clean
Stayed 4 nights in Oct 2024

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
From the moment we arrived at Jumeirah Zabeel Saray, we were welcomed with the most professional, friendly, and generous hospitality. The welcome team greeted us with warmth, and the check-in experience was flawless. A special recognition goes to the client experience associate who handled our check-in—she was incredibly informative, classy, and truly exemplified the very best Dubai has to offer. Her attention to detail and kindness left a lasting impression on us. We cannot forget to mention the amazing breakfast team, the impeccable room service staff, and the restaurant and in-room dining teams. Every interaction was met with a smile, and the level of care and service made us feel truly valued throughout our stay. The consistency of the smiles and warmth from the staff, even in the busiest times, was heartwarming and didn’t go unnoticed. The value and experience you all provided was more precious than any gold could buy. Jumeirah Zabeel Saray, you have set a new standard for luxury and hospitality. Thank you to everyone who made our stay unforgettable! We are already looking forward to visiting more of your hotels and resorts in the future. Great job, and keep up the amazing work!
Stayed 3 nights in Oct 2024

10/10 Excellent

Rifat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love to stay their
Stayed 2 nights in Oct 2024

6/10 Okay

WALEED

Travelled with group
Disliked: Amenities, property conditions & facilities
This property is very old and needs to be updated. Hotel service was slow as well Check in was great!
Stayed 2 nights in Oct 2024

10/10 Excellent

Suleka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex excellent service 10/10 you must try the Amala restaurants the food was absolutely delicious.
Stayed 3 nights in Oct 2024

6/10 Okay

Emmanuel, Kampala

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was terrible, the birth room door got broken and I was slightly injured, repair men were sent to inspect and it too the hotel hours to change my room and to ask me if I needed medical attention There was no value for money
Stayed 4 nights in Oct 2024

10/10 Excellent

Rashim, Terrytown

Stayed 3 nights in Sep 2024

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel dine around options are fantastic and the club room is excellent
Stayed 6 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent four nights at the hotel with my four years old daughter and we definitely enjoyed our stay and especially hospitality. The kids club and main pool provided enough choice to be busy all day long and the restaurants did also a great job.
Stayed 4 nights in Oct 2024

2/10 Terrible

KULVINDER

Disliked: Staff & service, amenities, property conditions & facilities
Not very organized understaffed and food was lousy everything overly priced
Stayed 7 nights in Oct 2024

10/10 Excellent

Rogie Bersolto

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience, the place is magnificent! It super exceed our expectations
Stayed 5 nights in Sep 2024