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Sofitel Dubai Jumeirah Beach

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sofitel Dubai Jumeirah Beach

Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Exterior
Luxury Room, 1 King Bed, Balcony, Sea View
Daily buffet breakfast (AED 120 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Spa
  • Housekeeping
The price is AU$398
includes taxes & fees
21 Jan - 22 Jan

Explore the area

Map
Jumeirah Beach - Dubai Marina, PO Box 473828, Dubai
  • The Walk
    ‪8 min walk‬
  • The Beach Mall
    ‪9 min walk‬
  • Marina Beach
    ‪10 min walk‬
  • Dubai (DXB-Dubai Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Business Lounge Access, Partial Sea View

Junior Suite, 1 King Bed, Club lounge access, Partial Sea View | View from room

Junior Suite, 1 King Bed, Business Lounge Access, Partial Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony, Sea View

Luxury Room, 1 King Bed, Balcony, Sea View

Luxury Room, 1 King Bed, Balcony, Sea View

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Down duvet
Blackout curtains
Deep-soaking bath
Eco-friendly toiletries
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Partial Sea View

Superior Room, 1 King Bed, Balcony, Partial Sea View

Superior Room, 1 King Bed, Balcony, Partial Sea View

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Down duvet
Blackout curtains
Deep-soaking bath
Eco-friendly toiletries
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Business Lounge Access, Partial Sea View

Down duvets, minibar, in-room safe, desk

Club Suite, 1 King Bed, Business Lounge Access, Partial Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Blackout curtains
  • 65 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Partial Sea View

Down duvets, minibar, in-room safe, desk

Club Room, 1 King Bed, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Down duvet
Blackout curtains
Deep-soaking bath
Eco-friendly toiletries
  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Balcony, Partial Sea View

Superior Room, 2 Single Beds, Balcony, Partial Sea View

Superior Room, 2 Single Beds, Balcony, Partial Sea View

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Pillow menu
Blackout curtains
Down duvet
Deep-soaking bath
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Restaurant

JA Ocean View Hotel, Jumeirah Beach Dubai

Pool
Spa
Kids pool
Parking included
4.5 out of 5, Wonderful, (1001)
The price is AU$504
for 1 room
includes taxes & fees
1 Feb - 2 Feb
JA Ocean View Hotel, Jumeirah Beach Dubai

About the area

Dubai

A luxury stay in Dubai awaits you at Sofitel Dubai Jumeirah Beach. Within just a 10-minute stroll, you'll find popular attractions like Marina Beach and The Walk. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .The buffet restaurant, AOC International Buffet, serves international cuisine and is open for breakfast, brunch and dinner. Infini Pool Lounge is the hotel's own rooftop bar, serving drinks along with dinner. Spend the day at the beach and enjoy the on-site 24-hour gym and sauna. 12430 square feet (1155 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Dubai Marina hotel include Ibn Battuta Mall and Dubai Marina Mall.

What's nearby

  • The Walk - 8 min walk
  • Marina Beach - 10 min walk
  • Dubai Marina Mall - 15 min walk
  • Bluewaters Island - 7 min drive
  • Ain Dubai - 8 min drive

Getting around

  • Jumeirah Beach Residence 2 Tram Station - 3 min walk
  • Dubai (DXB-Dubai Intl.) - 33 min drive

Restaurants

  • ‪Kababji Abo Ali - ‬7 min walk
  • ‪Plantation at Sofitel Dubai Jumeirah Beach - ‬8 min walk
  • ‪أوبريشن فلافل - ‬8 min walk
  • ‪A.O.C. International Buffet - ‬9 min walk
  • ‪Rogue Coffee - ‬9 min walk

About this property

Sofitel Dubai Jumeirah Beach

Luxury hotel on the beach, with outdoor pool
Sofitel Dubai Jumeirah Beach offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 12430 square feet (1155 square metres) and includes a conference centre. A 24-hour fitness centre, a library, and a terrace are also featured at the luxury Sofitel Dubai Jumeirah Beach. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 443 guestrooms or units
  • 32 levels
  • 2 dining venues
  • 12430 sq ft of conference space
  • 1155 sq. m of conference space
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Sofitel Dubai Jumeirah Beach offers 443 accommodations with DVD players and minibars. Rooms open to balconies. Beds feature down duvets. Plasma televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Korean, Romanian, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 120 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AOC International Buffet
  • Café Concierge
  • Infini Pool Lounge
  • Plantation Bar
  • Plantation Brasserie

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (12,430 square foot of space)

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Plasma TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Dubai Jumeirah Beach

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 245.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 120 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 245.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Jumeirah Sofitel
Sofitel Dubai Beach
Sofitel Dubai Jumeirah Beach
Sofitel Jumeirah
Sofitel Jumeirah Hotel
Sofitel Jumeirah Hotel Dubai Beach
Sofitel Dubai Jumeirah Beach Hotel Dubai
Sofitel Dubai Jumeirah Beach Hotel
Sofitel Dubai Jumeirah Hotel
Sofitel Dubai Jumeirah Dubai
Sofitel Dubai Jumeirah Beach Hotel
Sofitel Dubai Jumeirah Beach Dubai
Sofitel Dubai Jumeirah Beach Hotel Dubai

Frequently asked questions

What is the cancellation policy at Sofitel Dubai Jumeirah Beach?

Sofitel Dubai Jumeirah Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Dubai Jumeirah Beach?

As of 18 Jan 2025, prices found for a 1-night stay for 2 adults at Sofitel Dubai Jumeirah Beach on 21 Jan 2025 start from AU$388.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Dubai Jumeirah Beach?

Yep, Sofitel Dubai Jumeirah Beach has a free self car park and free valet parking.

Are there any beaches close to Sofitel Dubai Jumeirah Beach?

Yep, Sofitel Dubai Jumeirah Beach is a short 10-minute walk from Marina Beach.

Is there a spa on site at Sofitel Dubai Jumeirah Beach?

Yep, there is an onsite spa at Sofitel Dubai Jumeirah Beach. You'll enjoy services like massages.

Does Sofitel Dubai Jumeirah Beach have a pool?

Sofitel Dubai Jumeirah Beach has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sofitel Dubai Jumeirah Beach?

Sofitel Dubai Jumeirah Beach features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Sofitel Dubai Jumeirah Beach a romantic place to stay?

Ocean-view dining and a lounge bar, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Dubai Jumeirah Beach.

Is Sofitel Dubai Jumeirah Beach family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Sofitel Dubai Jumeirah Beach is a hit with families.

Are there hot tubs in the rooms at Sofitel Dubai Jumeirah Beach?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel Dubai Jumeirah Beach serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sofitel Dubai Jumeirah Beach?

No, Sofitel Dubai Jumeirah Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Dubai Jumeirah Beach?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Dubai Jumeirah Beach?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Dubai Jumeirah Beach?

No, pets and service animals are not allowed.

Sofitel Dubai Jumeirah Beach Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews" "
Rating 8 - Good. 229 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Shamim

Travelled with family and small children
Me and my Family had 9 nights stay at the Hotel, overall, I am very disappointed with the quality of service. Room was advertised for 4 adults to sleep but there wasn’t enough space for 3 adults let alone 4. Also, not enough space in the cupboard or in the room to accommodate 3 adults. Overall, very average Hotel.
Stayed 9 nights in Sep 2024

6/10 Okay

Salman

Travelled with family, Travelled with family and small children
Me and my Family had 9 nights stay at the Hotel, overall, I am very disappointed with the quality of service. Room was advertised for 4 adults to sleep but there wasn’t enough space for 3 adults let alone 4. Also, not enough space in the cupboard or in the room to accommodate 3 adults. Overall, very average Hotel.
Stayed 9 nights in Sep 2024

10/10 Excellent

Saher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience the staff were very friendly and met all expectations. It was very clean
Stayed 9 nights in Sep 2024

8/10 Good

Shastra

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Will stay again
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Sofitel JBR was truly outstanding. A special thank you to Duty Manager Divya, who was incredibly professional and accommodating. The entire staff was also fantastic, always attentive and welcoming. The amenities are top-notch, offering an incredible experience from start to end.... la crème de la crème! Merci for making my stay so memorable :)
Stayed 3 nights in Sep 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here, staff were incredible, breakfast was divine, rooms werre lovely and the location was excellent
Stayed 4 nights in Sep 2024

8/10 Good

Abdul-Raheem Ibn-Zahoor

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 8 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Amazing stay, friendly staff and rooms very clean at all times
Stayed 5 nights in Sep 2024

10/10 Excellent

Nuno Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at this hotel.
Stayed 13 nights in Sep 2024

10/10 Excellent

Sangrae

Stayed 1 night in Sep 2024

6/10 Okay

Aasha Roopal

Travelled with partner
Liked: Staff & service, amenities
Hotel was great au usual. the staff member at front of house was perfect and his name is Hamington.
Stayed 6 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a great stay, the hotel was very clean and the check in/out process was very quick and efficient. They allowed us to check in early and check out late with no extra fee. The infinity pool and the staff servicing it were fantastic, always making sure we were happy with our sunbeds and trying to move us into ones with sun and vice versa. The pool bar was great and again the staff here were very helpful. Special mention to Hannington at the main entrance who was always greeting us, helping with our bags and to get taxis when we needed them. Staff like this really enhance guests stay and encourage them to return, so thank you Hannington! There were a couple of negatives, the main one being the guy on the tours desk who was extremely unhelpful and showed no interest in trying to help us. He even said that bar a cruise and circus type show, there is nothing to do in Dubai at night... The other negative were the restaurant staff. We called to book dinner at their Plantation restaurant for their normal al acarte menu, however when we got there they told us it was a seafood buffet. There was no mention of this on the phone so we tried to cancelled our reservation, however the lady on the phone never made it. We then made a reservation somewhere else, to then be told their al acarte menu is in an ajoining bar. I feel their communication needs to be improved. That being said we enjoyed our stay a lot. The rooms were clean, the bed was comfy and the location was ideal.
Stayed 5 nights in Sep 2024

10/10 Excellent

Salma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and in a perfect location
Stayed 8 nights in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Charley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2024

8/10 Good

Isaac

Stayed 4 nights in Aug 2024

6/10 Okay

Zakiya

Liked: Cleanliness
Disliked: Staff & service
Was told the soft drinks are free was not aware of service charge
Stayed 6 nights in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Fun
This is a beautiful luxury hotel in the heart of all the fun action ❤️. Great deep soaking bathtub with view!
View from the room balcony.
Stayed 3 nights in Aug 2024

10/10 Excellent

DAPHNE KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Haroon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of JBR. There are shops and restaurants including cheesecake factory conveniently within 2 mins of the hotel. The hotel was clean and the staff were all so friendly. Breakfast was very good with a wide variety of food items.
Stayed 10 nights in Aug 2024

4/10 Poor

Hamza

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel cleaning staff were excellent, ensuring a prompt and thorough clean on a daily basis. However small things such as the hair dryer off switch not working, and the balcony door being difficult to push open were mino inconvenience. My main concern however was the way in which we were dealt with. I arrived at 10am, and understandably the hotel have their own check in policy of 3pm. Despite the latter however, we were told several times at hourly intervals that our room was "getting ready" and should be available soon. I was left waiting around for 5 hours clinging on the hope that it would be any minute now based on the interaction from hotel staff. I ended up wasting a SIGNIFICANT portion of time on my first day of a short stay in Dubai, and even at 3pm the room was delayed for another 15 minutes. All I was given was an apology with no real conviction in the sincerity. I also expressed that other hotel guests who arrived to similar times to myself were catered for hours before me. Instead of empathising, or taking responsibility, they replied with "there is a priority list". At the end of the day, I am a paying customer, and I do not appreciate being lied to, and the lack of empathy towards the value of my time, especially when you are there for a short stay. Wont be visiting again im afraid.
Stayed 6 nights in Aug 2024

8/10 Good

Yvonne

Stayed 1 night in Aug 2024

10/10 Excellent

Mubashar, Birmingham

Stayed 6 nights in Jul 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, staff amazing, room clean. Only downside was food and the club lounge , not enough selection for dining and the lounge didnt have anything good enough to warrant the upgrade.
Stayed 5 nights in Jul 2024