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FIVE Palm Jumeirah Dubai

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for FIVE Palm Jumeirah Dubai

4 BED | Penthouse Duplex w/Pool | Terrace/patio
Junior Suite | Sea View
3 BED | XL Terrace Pool Suite | Private kitchen
4 BED | XL Terrace Pool Suite | Living area
4 BED | Penthouse Duplex w/Pool | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
The current price is AU$527
includes taxes & fees
12 May - 13 May

Explore the area

Map
No. 1 The Palm, Palm Jumeirah, Dubai
  • Nakheel Mall
    ‪17 min walk‬
  • Skydive Dubai
    ‪10 min drive‬
  • Marina Beach
    ‪14 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪41 min drive‬

Room options

View all photos for 4 BED | Penthouse Duplex w/Pool

4 BED | Penthouse Duplex w/Pool | Terrace/patio

4 BED | Penthouse Duplex w/Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
  • Sea view
  • 1200 sq m
  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for 2 BED | Hotel Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

2 BED | Hotel Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • City view
  • 134 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Luxe Sea View | Double Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxe Sea View | Double Queen

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior | Twin Beds

Superior | Twin Beds

Superior | Twin Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • City view
  • 48 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite | Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite | Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • Sea view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxe Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxe Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 4 BED | Duplex w/Pool

4 BED | Duplex w/Pool

4 BED | Duplex w/Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • Resort view
  • 250 sq m
  • Sleeps 8
  • 4 King Beds

View all photos for Luxe 2 Bedroom Suite

Luxe 2 Bedroom Suite | Living area

Luxe 2 Bedroom Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • Sea view
  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Luxe 1 Bedroom Suite

View from room

Luxe 1 Bedroom Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • Sea view
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior | Double Queen

Superior | Double Queen | View from room

Superior | Double Queen

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sea view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • City view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 BED | Hotel Apartment

1 BED | Hotel Apartment

1 BED | Hotel Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • City view
  • 129 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 3 BED | XL Terrace Pool Suite

3 BED | XL Terrace Pool Suite

3 BED | XL Terrace Pool Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • Sea view
  • 451 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for 4 BED | XL Terrace Pool Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

4 BED | XL Terrace Pool Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • Sea view
  • 495 sq m
  • Sleeps 9
  • 1 King Bed and 3 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 3 BED | Hotel Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

3 BED | Hotel Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • City view
  • 215 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for 2 BED | Hotel Apartment | Sea View

2 BED | Hotel Apartment | Sea View

2 BED | Hotel Apartment | Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • Sea view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About the area

Dubai

A luxury stay in Dubai awaits you at FIVE Palm Jumeirah Dubai. You'll be 1.4 km (0.9 mi) from Nakheel Mall and 6.6 km (4.1 mi) from Aquaventure. Highlights at this beachfront resort include 6 restaurants, 6 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, The Penthouse Dubai, serves Chinese cuisine and is open for lunch and dinner. With 2 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the resort. Enjoy the free kids' club, 24-hour gym, Turkish bath/hammam and Hot tub. 9688 square feet (900 square metres) of event facilities include conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Palm Jumeirah resort include Skydive Dubai and Emirates Golf Club.
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What's nearby

  • Nakheel Mall - 17 min walk - 1.4 km
  • Aquaventure - 8 min drive - 6.6 km
  • Skydive Dubai - 10 min drive - 8.0 km
  • Emirates Golf Club - 12 min drive - 9.9 km
  • Marina Beach - 14 min drive - 8.0 km

Getting around

  • Al Ittihad Park Station - 11 min walk
  • Dubai (DXB-Dubai Intl.) - 41 min drive

Restaurants

  • ‪The Penthouse at Five Palm Jumeirah Dubai - ‬1 min walk
  • ‪The Penthouse - ‬1 min walk
  • ‪Beach by FIVE - ‬4 min walk
  • ‪Elevate Business Solutions - ‬1 min walk
  • ‪The Delisserie - ‬1 min walk

About this property

FIVE Palm Jumeirah Dubai

Luxury resort on the beach, with 6 outdoor pools
Simply walk outside to feel the sun on your face at the sandy beach. Bring your whole family to FIVE Palm Jumeirah Dubai for summer fun including 6 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 6 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness centre, a hot tub and a sauna. Free self parking and valet parking are available.

This 5-star Dubai resort is smoke free.

  • 470 guestrooms or units
  • 16 levels
  • 6 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 2 coffee shops
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
FIVE Palm Jumeirah Dubai offers 470 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Dubai resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with Turkish bath/hammam.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Urdu

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The price is AU$924
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 124 for adults and AED 65 for children
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 6 bars/lounges
  • 6 restaurants

Restaurants on site

  • Bohemia
  • Cinque Ristorante
  • JADE
  • Maiden Shanghai
  • The Penthouse Dubai

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Children's pool
  • Fitness classes
  • Free children's club
  • Hot tub
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9,688 square feet of conference space

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at FIVE Palm Jumeirah Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 124 for adults and from AED 65 for children
  • Rollaway bed fee: AED 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

FIVE Palm Jumeirah Dubai Resort
FIVE Resort
Viceroy Palm Jumeirah Dubai
FIVE Palm Jumeirah Dubai Dubai
FIVE Palm Jumeirah Dubai Resort
FIVE Palm Jumeirah Dubai Resort Dubai

Frequently asked questions

What is the cancellation policy at FIVE Palm Jumeirah Dubai?

FIVE Palm Jumeirah Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at FIVE Palm Jumeirah Dubai?

As of 14 Apr 2025, prices found for a 1-night stay for 2 adults at FIVE Palm Jumeirah Dubai on 12 May 2025 start from AU$517.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at FIVE Palm Jumeirah Dubai?

Yep, FIVE Palm Jumeirah Dubai has a free self car park and free valet parking.

Are there any beaches close to FIVE Palm Jumeirah Dubai?

The closest beach to FIVE Palm Jumeirah Dubai is Marina Beach (2.2 km).

Is there a spa on site at FIVE Palm Jumeirah Dubai?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does FIVE Palm Jumeirah Dubai have a pool?

FIVE Palm Jumeirah Dubai has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at FIVE Palm Jumeirah Dubai?

FIVE Palm Jumeirah Dubai features a private beach, 2 poolside bars and 6 outdoor pools. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes FIVE Palm Jumeirah Dubai a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at FIVE Palm Jumeirah Dubai.

Is FIVE Palm Jumeirah Dubai family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that FIVE Palm Jumeirah Dubai is a hit with families.

Are there hot tubs in the rooms at FIVE Palm Jumeirah Dubai?

No, but there are deep-soaking baths in the guestrooms.

Does FIVE Palm Jumeirah Dubai serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at FIVE Palm Jumeirah Dubai?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at FIVE Palm Jumeirah Dubai?

Relax with a coldie at the 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Chinese cuisine.

What time are check-in & check-out at FIVE Palm Jumeirah Dubai?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at FIVE Palm Jumeirah Dubai?

No, pets and service animals are not allowed.

FIVE Palm Jumeirah Dubai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 566 out of 1010 reviews
Rating 8 - Good. 183 out of 1010 reviews
Rating 6 - Okay. 98 out of 1010 reviews
Rating 4 - Poor. 63 out of 1010 reviews
Rating 2 - Terrible. 100 out of 1010 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad khalid

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service was very slow but overall was decent, I felt there was too much security everywhere and felt a bit Congested.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Priti

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fabulous hotel
This is one of the best hotels in Dubai...only problem is the breakfast buffet recycles the same food day after day. They don't change anything nor have options.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay at Five Palm Jumeirah
We had an overall wonderful stay at Five Palm Jumeirah. The hotel is beautiful, and the rooms are spacious and well-appointed. The check-in process did take a bit longer than expected, but we were happy with the upgrade we received, which was a nice touch. However, there was one issue that stood out. One of the staff members was quite insistent on not allowing my wife to check in because she had forgotten her ID. Despite explaining that I could have someone bring the ID later, the staff member was firm in saying "no," which felt a bit unaccommodating and unpleasant. Fortunately, after speaking with the manager, the situation was resolved smoothly. He was very helpful and ensured that we were checked in without any further issues. He also arranged for the ID to be submitted in 2hrs which we did. Overall, despite this small setback, we enjoyed our stay and would definitely consider returning. The hotel itself is fantastic, and the manager's assistance really turned things around for us.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it so much!!! Safe and so much to do!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

JAGPREET

Liked: Amenities, property conditions & facilities
Nice Property!
Stayed 3 nights in Jan 2025

2/10 Terrible

Evan

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

james

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

KP

Stayed 2 nights in Dec 2024

2/10 Terrible

Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Mohamed

Stayed 1 night in Dec 2024

10/10 Excellent

Shivani

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2024

10/10 Excellent

MHD FERAS

Stayed 3 nights in Nov 2024

10/10 Excellent

Mehran

Stayed 6 nights in Aug 2024

10/10 Excellent

Diamante

Stayed 1 night in Dec 2024

10/10 Excellent

Ariuna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

4/10 Poor

Alexandre

Stayed 7 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Top tier
Stayed 2 nights in Dec 2024

10/10 Excellent

Keshawn

Stayed 3 nights in Nov 2024

10/10 Excellent

Nitin

Stayed 3 nights in Nov 2024

4/10 Poor

Ian, Austin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

latoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and welcoming definitely worth the money absolutely coming back
Stayed 2 nights in Dec 2024

6/10 Okay

Channel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wouldn’t recommend this hotel unless someone wants to party. This hotel customer service is horrible. The staff helps the locals better than the actual guests staying there. The first day of checking in I had issues but the front desk manager made my stay a little better. Until I ran into the pool staff which was horrible. I asked for help multiple times and was ignored then finally a manager came and offered to remove my food from my bill like that was supposed to fix my problem and it didn’t a simple I apologize and how can I fix this. Like the staff stated people only come to this hotel for vibes not customer service. I will not be returning
Stayed 4 nights in Nov 2024