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W Dubai - The Palm

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Dubai - The Palm

4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property amenity
Property amenity

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
The price is AU$623
includes taxes & fees
8 Dec - 9 Dec

Explore the area

Map
West Crescent, Palm Jumeirah, Dubai, Dubai, 213138
  • Aquaventure
    7 min drive
  • The Walk
    16 min drive
  • Marina Beach
    21 min drive
  • Dubai (DXB-Dubai Intl.)
    39 min drive

Room options

View all photos for EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Frette Italian bed sheets
Premium bedding
Pillow-top bed
Separate bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 Bedroom, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wow Suite, Suite, 1 Bedroom, Terrace

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Frette Italian bed sheets
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 2 Double Beds, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wonderful Room, Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Spectacular Room, Room, 2 Double Beds

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 2 Bedrooms, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Family Suite, 2 Bedrooms, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Frette Italian bed sheets
Premium bedding
  • 150 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Frette Italian bed sheets
Premium bedding
  • 99 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, 1 Bedroom, Ocean View, Corner

Cool Corner Suite, 1 Bedroom, Ocean View, Corner

Cool Corner Suite, 1 Bedroom, Ocean View, Corner

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 175 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Family Room, 2 Bedrooms, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Pillow-top bed
Frette Italian bed sheets
  • 100 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for Fantastic Suite, 1 Bedroom, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fantastic Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, 1 Bedroom, Terrace

Marvelous Suite, 1 Bedroom, Terrace | Living room

Marvelous Suite, 1 Bedroom, Terrace

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 184 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Sofitel Dubai The Palm Resort & Spa
On private beach
Pool
Spa
Kids pool
4.5 out of 5, Wonderful, (1002)
The price is AU$850
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sofitel Dubai The Palm Resort & Spa

About the area

Dubai

A luxury stay in Dubai awaits you at W Dubai - The Palm. You'll be 3.6 km (2.3 mi) from Aquaventure and 12.3 km (7.6 mi) from Dubai Marina Mall. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to AWAY SPA can include deep-tissue massages, Thai massages and detox wraps along with access to the sauna and hot tub. The restaurant, Torno Subito, serves Italian cuisine and is open for lunch and dinner. SoBe is the hotel's own rooftop bar, serving drinks along with dinner. Spend the day at the beach where you'll find cabanas, and enjoy the on-site indoor swimming pool and 24-hour gym. Additionally, you'll find a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning continental breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Palm Jumeirah hotel include The Walk and Wild Wadi Water Park.

What's nearby

  • Aquaventure - 7 min drive - 3.5 km
  • Dubai Marina Mall - 14 min drive - 12.3 km
  • The Walk - 16 min drive - 12.9 km
  • Ibn Battuta Mall - 19 min drive - 17.3 km
  • Marina Beach - 21 min drive - 12.8 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 40 min drive

Restaurants

  • ‪Al Safadi - ‬9 min drive
  • ‪Th8 Palm by House Of Originals - ‬3 min drive
  • ‪Th8 Palm beach bar - ‬19 min walk
  • ‪W Lounge - ‬1 min walk
  • ‪Akira Back - ‬1 min walk

About this property

W Dubai - The Palm

Luxury hotel on the beach, with 2 outdoor swimming pools
Enjoy the cabanas (surcharge) and sunloungers for a relaxing day at the beach. At W Dubai - The Palm, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a sauna. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 2 bars or lounges
  • 13073 sq ft of conference space
  • 1215 sq. m of conference space
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
W Dubai - The Palm offers 350 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

AWAY SPA has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: AED 160 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar

Restaurants on site

  • Akira Back
  • LIV
  • SoBe
  • Torno Subito
  • WET Deck

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,073 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: AED 350.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 250.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AED 160 per person
  • Pet fee: AED 350.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a deadlock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

W Dubai Palm Hotel
Palm Hotel
W Dubai Palm
W Dubai - The Palm Hotel
W Dubai - The Palm Dubai
W Dubai - The Palm Hotel Dubai

Frequently asked questions

What is the cancellation policy at W Dubai - The Palm?

W Dubai - The Palm offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Dubai - The Palm?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at W Dubai - The Palm on 8 Dec 2024 start from AU$614.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Dubai - The Palm?

Yep, W Dubai - The Palm has a free self car park and free valet parking.

Are there any beaches close to W Dubai - The Palm?

The closest beach to W Dubai - The Palm is Marina Beach (3.4 km).

Is there a spa on site at W Dubai - The Palm?

Yep, AWAY SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does W Dubai - The Palm have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 10:00 AM to 8:00 PM.

What luxury perks are available at W Dubai - The Palm?

W Dubai - The Palm features 2 outdoor pools, a full-service spa and an indoor pool. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes W Dubai - The Palm a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Dubai - The Palm.

Is W Dubai - The Palm family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that W Dubai - The Palm is a hit with families.

Does W Dubai - The Palm serve breakfast?

Sure does, continental breakfast is served daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at W Dubai - The Palm?

No, W Dubai - The Palm does not offer an airport shuttle service.

Is there a bar or restaurant at W Dubai - The Palm?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Dubai - The Palm?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Dubai - The Palm?

Cats and dogs are welcome at W Dubai - The Palm, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

W Dubai - The Palm Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 389 out of 527 reviews" "
Rating 8 - Good. 80 out of 527 reviews" "
Rating 6 - Okay. 31 out of 527 reviews" "
Rating 4 - Poor. 14 out of 527 reviews" "
Rating 2 - Terrible. 13 out of 527 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the w is five star.... One of the best in dubai
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation with friends
The W Dubai is absolutely beautiful! We loved our stay and had the chance to dine in four of the restaurants - all incredible. More than anything the service was top! We loved the Wet Deck!
Stayed 2 nights in Aug 2024

8/10 Good

Shayla

Travelled with partner
Liked: Amenities
Loved staying here at the W. I’ve been to Dubai numerous of times and the W is now my go to hotel when I visit Dubai. Staff was friendly and very prompt.
Stayed 4 nights in Aug 2024

10/10 Excellent

Antonio Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy to have stayed in this hotel, the staff is truly professional and hospitable. and we congratulate him. The only problem with Dubai is that there is no metro transport, so every time we were forced to take a taxi to get from the hotel. but we still recommend this hotel, for its beauty and their hospitality
Stayed 6 nights in Aug 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very polite and friendly throughout the entire duration of my stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Zahrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank all the staff at the hotel for being so kind, helpful and attentive. The hotel smells amazing, very clean and tech savvy. Everything is literally at the touch of a button. We stayed in the spectacular room with the view of the pool and the Atlantis hotel in the distance. The room was a good size for two adults, the bed was so comfortable and the shower was probably one of the best I’ve experienced! All the staff provided exceptional service, especially Moses (door ambassador) he had great customer service and a friendly smiling face whenever he saw us! As the music can get quite loud from the pool/rooftop at certain times I am glad they have a quiet prayer room located on the ground floor. The pool is lovely and sun beds are comfortable, I understand it can get quite busy so there can be delays with free beds/loungers and beverages however I believe if the pool bar staff could be honest about waiting times that would appreciated. I was told my drink would be a few minutes but it was 20 minutes in 37 degrees heat so if I had known I would have gone to get some AC and returned. Also, if the used towels could be removed off the beds/loungers no longer in use more efficiently that would also help. As I said, I understand it does get busy. All pool staff/lifeguard were all lovely to speak to. Overall, my husband and I were very happy to stay here and would definitely return. Thank you W! X
Stayed 3 nights in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel and I'm coming back
A QUIET STAY AWAY FROM THE NOISE OF THE CITY QUIET ROOM I ASKED FOR Lovely spacious designed rooms Good house keeping nice balcony The pools are amazing and the people working outdoors in the heat are helpful to let u enjoy the pool Room dining food and the pool food is amazing good options Gym also is ok Valet people also doing there best I got late checkout which I preciate it so much The only negative thing is no smart tvs And u can't connect ur mobile to TV to watch movies or sports etc....
Stayed 4 nights in Jul 2024

10/10 Excellent

DIAMONIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
My favorite hotel in Dubai! Relax, unwind and enjoy!
Stayed 2 nights in Jul 2024

10/10 Excellent

Anson

Stayed 3 nights in Jul 2024

10/10 Excellent

sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Charle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely weekend getaway
Stayed 1 night in Jul 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

Motasem

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!
Stayed 1 night in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE
Stayed 1 night in Jun 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was exceptional.
Stayed 6 nights in Jun 2024

10/10 Excellent

Ryan Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service! Beautiful property, excellent food and service was 5 Star! I want to recognize a few people who went ABOVE and beyond. Tripti from the front desk welcomed us and assisted throughout the stay. We ate exclusively at Liv daily and the ladies at the check in desk were ALL amazing. I believe I got all the names but if not please recognize them all: Roshanee, Sakshi, makhabat, Bharat. The FOOD was exceptional! Beautiful presentation, great taste and clean restaurant. And finally my favorite employee was in the Valet who assisted us many times… Frankline. He was so pleasant and always wanted to see how he could help - literally whenever/whenever, true to W Values! I am so pleased to have spent a week there. Beautiful property with a very special team. Please thank them all for me. -front desk
Stayed 6 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a great time W Dubai - The Palm
Oh my we have enjoyed a fantastic 5 nights at W Dubai - The Palm. Really welcoming from the start. Food fantastic, DJ for the adult pool great. Plenty of beds to lounge. Also a wonderful group of family pools and the beach is a super view and area to watch the sun go down. We were part working, but our downtime was great fun. Lovely staff team throughout and plenty of taxis available to take you off to see the sights. No issues with traffic and we will definitely return soon. I forgot to mention that we had a lovely view day and night of the local area.
Stayed 5 nights in May 2024

6/10 Okay

Kameljit Kaur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel W is over-priced and over-rated. You would expect more from this hotel brand in Dubai. It fails to deliver on many levels. As frequent visitors to Dubai and having stopped at may luxury hotels. We were extremely disappointed and I would not recommend to travellers to go Hotel W Dubai, if you want to experience luxury, hospitality and incredible customer service use another hotel.
Stayed 9 nights in May 2024

8/10 Good

Sammy, Windsor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, lobby staff needs improvement. Upper management are definitely better and when they intervene they do well but the receptionists needs improvement and need better attitude.
Stayed 5 nights in May 2024

6/10 Okay

Sammy, Windsor

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Superb hotel. Lobby staff needs improvement
Stayed 1 night in May 2024

8/10 Good

Sammy, Windsor

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Superb hotel! Upper management are great but certain staff members could use better attitude towards residents and customers… However upper management stepped in and satisfied the needs, but certain staff members beneath them (lobby) need to be removed from hospitality completely or receive better training. Otherwise, great hotel, quiet and clean which was my main concern. Valet parking is fantastic. Dining options are great. Pool and beach staff are very good. All in all highly recommend it.
Stayed 6 nights in May 2024

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024