6/10 Okay
Susannah
16 Mar 2025
Liked: Cleanliness, property conditions & facilities
The pool and sauna were great, as were the staff in that area. Room service was also great- compliments to the chef and delivery team. Check in experience was not great. I arrived at 4.30 pm to be told that my room wasn’t ready, and I should have a free drink at the lounge whilst I waited. I did not feel like a drink but had one anyway only to discover they were upselling olives by the bowl etc. Then I was told I had been given a special room with a balcony. Turned out the balcony was tiny and right up against the wall of the adjoining building. So, no view, boxed in and no natural light in the room. I managed to change rooms. The rooms themselves were ok in terms of furnishings. The LeLabo soaps and shampoos were a nice touch.
Susannah
Stayed 2 nights in Mar 2025