4/10 Poor
Havana
Travelled with partner
19 Jan 2025
The room was freezing ,very cold , only a small radiator in room, no radiators , no fridge , no bar , no safe.Coffee in the the room was poor , Nescafé , appoling . All windows steamed up in the morning , everything humid in bathroom , no face cloths You could hear every step from above , very poor soundproofing and flooring. Floor universe in our room, risks or tripping . We had the “DO NOT DISTURB “ on the door , cleaners still walked in , without notice , even hesitated to walk out when asked . Only one key provided. Left some small rubbish on the bedside table first night , was still there day after cleaning . Black hairs under the sheet , uneven quilt , very lumpy , very poor quality , the standard of bed making very poor . Talking about breakfast , very dry , very poor , no sparkling water , only orange and apple juice , eggs very rubbery , sausages dry , poor choice of fruit , coffee very poor . Staff looking lost and not with it . We had to have the remote control repaired , standards overall very poor . Massive disappointment !!!
Havana
Stayed 2 nights in Jan 2025
