4/10 Poor
Elise
13 Dec 2024
Disliked: Cleanliness, staff & service
The lobby, bar, and breakfast area were clean and well maintained, the hallways, rooms, and especially the room bathrooms were filthy. The paint above the bathtub/shower was peeling and moments away from falling off as you showered. The calk in the bathroom was covered in black mold. Every corner of the bathroom had dirt in it. There was feces and/or blood on the wall just over the toilet tissue. There was visible trash (discarded sugar packets, discarded water bottles, etc.) on the hallway floors. The same in the elevators, where you could also find discarded food. This was not cleaned up from the time that we saw it the evening prior to the following morning. The carpet in the hallways was thread bare in many places and dirty.
Be aware that this hotel is just across from the M&S Bank Event center and when there is an event going on the hotel bar fills up with event goers. This makes it incredibly difficult for travelers to get food. The hotel staff that we encountered put forth little to no effort. They did their job begrudgingly and at the expense of any customer service. Would not recommend this hotel.
Elise
Stayed 2 nights in Dec 2024
