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Sheraton Grand Los Angeles

4.0 star property
Pet-friendly hotel with a 24-hour fitness center connected to a shopping center in Los Angeles

Photo gallery for Sheraton Grand Los Angeles

View from property
Exterior
Breakfast, lunch, dinner served; American cuisine
Studio Suite, 1 King Bed
Down duvets, pillow-top beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Parking available
The current price is AU$360
includes taxes & fees
17 Apr - 18 Apr

Explore the area

Map
711 S Hope St, Los Angeles, CA, 90017
  • L.A. Live
    ‪9 min walk‬
  • Crypto.com Arena
    ‪13 min walk‬
  • Los Angeles Convention Center
    ‪16 min walk‬
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Down duvet
Pillow-top bed
Separate bedroom
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Down duvet
Pillow-top bed
Sofa bed - king
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Los Angeles

Sheraton Grand Los Angeles places you in the centre of Los Angeles, connected to a shopping centre and within just a 15-minute stroll of popular places like L.A. Live and Crypto.com Arena. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, District on the Bloc, serves American cuisine and is open for breakfast, lunch and dinner. Hope Street Bar is the hotel's own bar. 25000 square feet (2323 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Within a 20-minute walk of this 4-property class Downtown Los Angeles hotel, attractions include Los Angeles Convention Center and Walt Disney Concert Hall.

What's nearby

  • L.A. Live - 9 min walk - 0.8 km
  • Crypto.com Arena - 13 min walk - 1.1 km
  • Los Angeles Convention Center - 16 min walk - 1.3 km
  • Walt Disney Concert Hall - 17 min walk - 1.4 km
  • Dodger Stadium - 8 min drive - 5.4 km

Getting around

  • 7th Street - Metro Center Station - 2 min walk
  • Los Angeles Cal State Station - 8 min drive
  • Los Angeles Intl. (LAX) - 36 min drive

Restaurants

  • ‪Wokcano - ‬3 min walk
  • ‪Dublin's Irish Whiskey Pub - ‬3 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Bottega Louie - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Sheraton Grand Los Angeles

Pet-friendly hotel connected to a shopping centre in Los Angeles with a 24-hour fitness centre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 9 meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Sheraton Grand Los Angeles. Parking is available for a fee.

This 4-star Los Angeles hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 24 levels
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 1973
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand Los Angeles offers 496 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Los Angeles hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 58 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 9 to 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • District on the Bloc
  • Hope Street Bar

Things to do

  • 24-hour gym
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 25,000 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 9:00 AM and 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • Destination fee: USD 34.20 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9 to 22 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 58.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 2:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Los Angeles Downtown
Los Angeles Downtown Sheraton
Sheraton Grand Los Angeles Hotel
Sheraton Hotel Los Angeles Downtown
Sheraton Los Angeles Downtown
Sheraton Los Angeles Downtown Hotel
Los Angeles Sheraton
Sheraton Los Angeles
Sheraton Grand Los Angeles Hotel
Sheraton Grand Los Angeles Los Angeles
Sheraton Grand Los Angeles Hotel Los Angeles

Frequently asked questions

What is the cancellation policy at Sheraton Grand Los Angeles?

Sheraton Grand Los Angeles offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Los Angeles?

As of 24 Mar 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Los Angeles on 17 Apr 2025 start from AU$305.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Los Angeles?

Yep, Sheraton Grand Los Angeles has valet parking with in/out privileges for USD 58.00 per night.

What makes Sheraton Grand Los Angeles a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Los Angeles.

Is Sheraton Grand Los Angeles family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Los Angeles is a hit with families.

Are there hot tubs in the rooms at Sheraton Grand Los Angeles?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Grand Los Angeles serve breakfast?

Sure does, full breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Sheraton Grand Los Angeles?

No, Sheraton Grand Los Angeles does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Los Angeles?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Grand Los Angeles?

Check-in begins at 4:00 PM. Check-out time is noon.

Sheraton Grand Los Angeles Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1004 reviews
Rating 8 - Good. 179 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Roderick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a good location for downtown LA. The BLOC was quite disappointing so do your homework if you were expecting to find more interesting things there. The property upholds the Sheraton label but is due for an update.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. The staff was great
Stayed 1 night in Nov 2024

10/10 Excellent

Jianguang, SUNNYVALE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it's only a few minutes walking to MRT station; room is neat and clean; breakfast is good and has many choices
Stayed 4 nights in Nov 2024

10/10 Excellent

paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Cassandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the issue is the hold a different amount on your card instead of what they say there going to hold.. The beds was terrible and pillows they need to be better for the price you paying a night
Stayed 3 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Deanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and rooms were very up to date
Stayed 3 nights in Nov 2024

6/10 Okay

Cusha

Stayed 1 night in Nov 2024

10/10 Excellent

Ecks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel experience ever
Stayed 1 night in Nov 2024

10/10 Excellent

Jay

Very clean and convenient.
Stayed 1 night in Nov 2024

8/10 Good

Rachelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Rachelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jamison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Staff was excellent and efficient. Would definitely start here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

po tak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Miguel is very helpful, kindnes
Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Stayed 1 night in Nov 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and elegant. Loved the close shopping experience and the proximity to events in town.
Stayed 1 night in Sep 2024

10/10 Excellent

Vadim

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Liked the location. Close proximity to dining and shopping. Very short walk to the Novo. Hotel and room very clean and new looking. Cost for L.A quite affordable. Front desk staff offered little to no assistance regarding how to navigate elevator and find my room. Kinda tricky here as you have put in room number and scan room key. (I had to ask a man nearby). Also, it is easier to use valet as finding self park was confusing. So, pay the $55 to avoid the headache. Again, Front desk person, Anna, waved me off and said, "it's over there." I had to ask the valet person, who wasn't very clear either. So, overall, very nice hotel in a great location. The service needs sone wirk.
Stayed 1 night in Nov 2024

10/10 Excellent

Chante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Very clean, comfortable and we had a great view of downtown.
Grand entrance
Stayed 2 nights in Nov 2024

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From chaos to near-heaven
I arrived a day late due to weather/flight issues, and although reception initially took note to prepare for my arrival, another staff member missed this and took the initiative to check me out, forcing a frustrating re-check-in process. My package, supposedly delivered the day before, was initially missing, adding to my stress, though guest services quickly resolved this and found it within an hour. At the end of my stay, I was granted a complimentary late check out to ease the end of my journey. The staff were generally very helpful and polite, aside from the check-in mishap: this man’s manners and tone need to be checked. The hotel is conveniently located above a metro station and near a mall with dining and shopping options. My room was spacious, clean, and well-equipped with a coffee machine, safe, small fridge, and plenty of towels. Bathtub is a big plus after a day of visiting LA and work meetings. The hotel restaurant has good portions and a pleasant atmosphere with indoor and outdoor access. A huge shout out to Brenda, Lisa & Hunter who completely transformed my stay into a caring experience. Please tell them about this review, everyone deserves recognition for the attention they provided.
Stayed 4 nights in Nov 2024

10/10 Excellent

ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and my husband was very impressed with this amazing place.
Stayed 1 night in Nov 2024