See all properties
Save

El Encanto All Inclusive Resort at Hacienda Encantada

4.0 star property
On private beach with 3 outdoor pools, near Cabo del Sol Golf

Photo gallery for El Encanto All Inclusive Resort at Hacienda Encantada

3 outdoor pools
Couples treatment room(s), hot tub, steam room, body treatments
Front of property
Front of property
5 restaurants, breakfast, dinner served; seafood

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
The current price is AU$730
includes taxes & fees
4 May - 5 May

Explore the area

Map
Carr Transpeninsular KM 7.3 Suite A3, Cabo Del Sol, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    ‪18 min walk‬
  • The Arch
    ‪17 min drive‬
  • Medano Beach
    ‪21 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪38 min drive‬

Room options

View all photos for Premium Suite, 2 Bedrooms, Ocean View

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 125 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Suite, Private Pool

Minibar, in-room safe, desk, iron/ironing board

Luxury Suite, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Pillow menu
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, Garden View

Studio, Garden View

Studio, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Ceiling fan
Bathrobes
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio, Ocean View

Studio, Ocean View

Studio, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Ceiling fan
Bathrobes
Private bathroom
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • Ocean view
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Cocktail bar, ocean views

One&Only Palmilla, Los Cabos

San José del Cabo
  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 585 reviews
The price is AU$2,527
includes taxes & fees
5 May - 6 May
One&Only Palmilla, Los Cabos

About the area

Cabo San Lucas

An all-inclusive stay in Cabo San Lucas awaits you at El Encanto All Inclusive Resort at Hacienda Encantada. You'll be 1.5 km (0.9 mi) from Cabo del Sol Golf and 4.9 km (3 mi) from Medano Beach. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Los Riscos, serves seafood and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. 452 square feet (42 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Cabo San Lucas property include Puerto Paraiso Mall and Luxury Avenue.

What's nearby

  • Cabo del Sol Golf - 18 min walk - 1.6 km
  • Santa Maria Beach - 9 min drive - 6.6 km
  • Marina Del Rey - 15 min drive - 13.3 km
  • The Arch - 17 min drive - 14.9 km
  • Medano Beach - 21 min drive - 11.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪La Cevichería - ‬8 min drive
  • ‪RosaNegra - ‬15 min walk
  • ‪El Eden Tequila Bar - ‬2 min walk
  • ‪Sunset Da Mona Lisa - ‬12 min drive

About this property

El Encanto All Inclusive Resort at Hacienda Encantada

On private beach with 3 outdoor pools, near Cabo del Sol Golf
El Encanto All Inclusive Resort at Hacienda Encantada is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At El Encanto All Inclusive Resort at Hacienda Encantada, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 4-star Cabo San Lucas property is smoke free.

  • 72 guestrooms or units
  • 5 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
El Encanto All Inclusive Resort at Hacienda Encantada offers 72 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

Hotel Riu Palace Cabo San Lucas - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 4,341 reviews
Hotel Riu Palace Cabo San Lucas - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 11 PM on request
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barolo
  • El Edén
  • La Trajinera
  • Las Marías
  • Los Riscos

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Optional golf privileges
  • Playground
  • Sauna
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 452 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Encanto All Inclusive Resort at Hacienda Encantada

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (maximum occupancy 6)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Encanto All Inclusive Resort Hacienda Encantada
El Encanto All Inclusive Hacienda Encantada Cabo San Lucas
El Encanto All Inclusive Hacienda Encantada
Encanto Inclusive Hacienda En

Frequently asked questions

What is the cancellation policy at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Encanto All Inclusive Resort at Hacienda Encantada?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at El Encanto All Inclusive Resort at Hacienda Encantada on 4 May 2025 start from AU$729.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, El Encanto All Inclusive Resort at Hacienda Encantada has a free self car park and free valet parking.

Are there any beaches close to El Encanto All Inclusive Resort at Hacienda Encantada?

The closest beach to El Encanto All Inclusive Resort at Hacienda Encantada is Medano Beach (4 km).

Is there a spa on site at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, there is an onsite spa at El Encanto All Inclusive Resort at Hacienda Encantada. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a pool?

Yep, and guests love it! El Encanto All Inclusive Resort at Hacienda Encantada has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, 3 poolside bars and 3 outdoor pools.

What makes El Encanto All Inclusive Resort at Hacienda Encantada a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at El Encanto All Inclusive Resort at Hacienda Encantada.

Is El Encanto All Inclusive Resort at Hacienda Encantada family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as cots/infant beds in the guestrooms, it's no surprise that El Encanto All Inclusive Resort at Hacienda Encantada is a hit with families.

Does El Encanto All Inclusive Resort at Hacienda Encantada serve breakfast?

Yep, complimentary buffet breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at El Encanto All Inclusive Resort at Hacienda Encantada?

No, but there's an airport shuttle that runs from 6 AM - 11 PM on request for a fee.

Is there a bar or restaurant at El Encanto All Inclusive Resort at Hacienda Encantada?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at El Encanto All Inclusive Resort at Hacienda Encantada?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at El Encanto All Inclusive Resort at Hacienda Encantada?

No, pets and service animals are not allowed.

Is there a golf course on site at El Encanto All Inclusive Resort at Hacienda Encantada?

There is a golf course next to El Encanto All Inclusive Resort at Hacienda Encantada.

El Encanto All Inclusive Resort at Hacienda Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1006 reviews
Rating 8 - Good. 186 out of 1006 reviews
Rating 6 - Okay. 102 out of 1006 reviews
Rating 4 - Poor. 51 out of 1006 reviews
Rating 2 - Terrible. 53 out of 1006 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort to walk around. Our room was very clean and anytime we needed something staff was very helpful. Nice variety of restaurants on the resort and at the sisters property by the marina. Our only complaint is the fact you have to make reservations for every restaurant in the evenings several days in advance or you don't get in. We enjoyed taking advantage of the shuttle offered to go to the marina. We did the all inclusive and in our opinion it was worth it. No pressure sales for the time share, just a brief mention of it when we arrived and then we were left alone. We will be back.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kathrine Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool service. Food and drink were fresh and good
Stayed 6 nights in Dec 2024

10/10 Excellent

Dilpreet

Stayed 5 nights in Dec 2024

8/10 Good

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in but they charged me extra 230 dlls for a kid meals, 2 nights 1 day, not worth it for a kid and the buffet options.
Stayed 2 nights in Dec 2024

6/10 Okay

Eunsil

Stayed 4 nights in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hacienda Elcantada
We enjoyed our stay as first time visitors to Cabo. The resort property is beautiful. The rooms were very clean but need an update. The variety of restaurants at the resort as an all inclusive was ample. A plus was three additional restaurants down at the marina were also available to us. We loved Jack’s at the marina! Overall the food was good at each venue and the service was excellent except for one night at Barolo on the property where our server was overwhelmed with several large parties. The property is very hilly so there is golf cart service provided to get around if you need it. If you have real trouble walking—it’s probably not for you. Overall we had a very pleasant experience. Finally, the all inclusive plan was very generous and we felt it was an excellent value.
La Pergola adult pool
Kid’s Pool
Stayed 4 nights in Dec 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, food options, views and the hotel were all excellent especially the concierge service. I loved the incredible food and accommodations were top notch and would to go again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Kurtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and the people are very kind.
Stayed 7 nights in Dec 2024

10/10 Excellent

Lora Nicole

Stayed 5 nights in Nov 2024

8/10 Good

Eunji, suwanee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed this place a lot, pools are amazing. My room view was wonderful! Concierge members, Paulina and Jose, are very considerate, kind and helpful.
Stayed 4 nights in Dec 2024

4/10 Poor

Don, San Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Carmella E

Travelled with partner
The property is very beautiful, we thoroughly enjoyed ourselves. Food/Restaurants were plentiful, views were spectacular, room was comfortable, shuttle to sister property in town was convenient. Here are a few things to be aware of: while the property is oceanfront it is not beach front. You can walk down to touch the ocean, but it is rocky/not swimmable. You can gain beach access via the sister property at a public beach a 10 minute walk from that hotel. The property is built into the side of a hill, so there’s a lot of elevation changes throughout and you get to walk a lot to get from place to place. We didn’t mind that, but if walking isn’t your thing there’s a shuttle you can call for. If you have the all inclusive plan you will still get a bill at the end of each meal presumably so you may leave a tip. While I’ve not encountered this before at an all inclusive, that was ok. What wasn’t ok was the super long summary of all these dozens of tip charges at check out. There were some daily charges which when we questioned them turned out to be optional, but you had to notice them & bring it up to be deleted. I also noticed 2 restaurant charges which they could not show backup documentation so they were deleted. All in all, I’d recommend a stay here.
Stayed 7 nights in Jul 2024

10/10 Excellent

Lorenzo, Jenkintown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome the all inclusive was great and the food options were phenomenal. A
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jaqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great during our stay. Great food options, room was clean and we had a beautiful ocean view. We called a few times about the jets in our private pool not working and no one ever showed up. That would be my only complaint.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Sep 2024

10/10 Excellent

Tyren

Stayed 3 nights in Nov 2024

10/10 Excellent

Nancy Ann, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff very friendly drinks and food. Excellent. The beds were not the greatest. Neither were the pillows other than that everything was great.
Stayed 7 nights in Nov 2024

10/10 Excellent

craig k

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort all around
Stayed 4 nights in Nov 2024

6/10 Okay

Lu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third vacation in Cabo/Cancun, and we've stayed at different resorts each time. Unfortunately, I would rank this resort the lowest among them. I lost my swimsuit and eyeliner in our room. My husband called the front desk, and they said they would look into it and call back, but no one ever did. When my husband went to the front desk to follow up, we were told to check the lost and found. I found this frustrating because I lost them in my room, not by the pool! We also complained about the noise from the air conditioning units; the thermostats in both my room and my mom’s room were not working properly. They promised to send someone to address the issue, but no one ever came. My mom and husband struggled to fall asleep for several nights due to the noise. Additionally, our keys stopped working every 24 hours. Again, we were told someone would come to help, but we waited in our room, and no one showed up. I felt the service standards here were the lowest among all the all-inclusive resorts we've visited. There wasn’t much to do at night, either—no shows or sports bars. Also, we received a constant stream of bills each time we ordered something from the pool bars, which was different from our experiences at other resorts. The staff explained that this was for them to receive tips. On a positive note, the food in the restaurants was good. However, there is definitely a lot of room for improvement overall.
Stayed 5 nights in Nov 2024

10/10 Excellent

chun hwan

Father enjoyed it especially pickleball
Stayed 5 nights in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place loved the premium package!!!!
Stayed 4 nights in Nov 2024

4/10 Poor

Athar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Servers and service is SLOW AS HELL. I was at the resort for four days with my family of four. It’s a beautiful resort with great amenities and amazing restaurants. The only thing that got to me Was that anytime you ordered anything it was like watching tar drip. The service cannot be this slow unless you designed it this slow. Whoever mastered the plan so that “ALL INCLUSIVE” failed successfully to make sure that people never come back and made it I should not take two hours. If it’s an empty restaurant for service. I will ask one thing smile for God sakes.