6/10 Okay
Lev
Travelled with family, Business traveller
25 June 2024
Sometimes action speak louder than words, we reserved and paid in full for 2 night stay for a room with 2 queen beds in this Hotel because of location! Upon check in we were told that Hotel is going through renovations and were told that 2 beds are not available, so we settled for a king bed for 3 people They offered to bring a rollaway bed. At first they gave us keys for the wrong room, then I went downstairs and said they made a mistake and gave us the keys for the right room. As we entered the room, it was a corner room with windows all around covered by shades. The room had a musty smell and had a feel of a hospital room, not a hotel room. We called Expedia to see if we could cancel our reservation and book at a different hotel; Expedia reached out to the hotel management to see if they will waive the cancellation fee, which was higher than the total price that we already payed for the room. Hotel management refused. We realized that we would not stay there and booked a room in a different hotel, willing to take a loss rather than to stay in those conditions. We stayed at the Comfort Suites Inn and had a wonderful stay.
Lev
Stayed 2 nights in Jun 2024