2/10 Terrible
Barb
Travelled with family, Travelled with family and small children
6 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Been to many resorts in Mexico by far this resort felt more like going to a time share . Every morning they have people walking around with guest on the property trying to sell time share. At their restaurant the waiter might come up to you and say your room has been chosen for a free upgrade for a lobster dinner or a free bottle of wine and then you find out they have charged $450 US dollars just for the lobster and $150 US For the wine your room account. Very sketchy the way they try to upsell you even at the restaurant when you already have all inclusive. They will try to make you pay extra at check out. While I was at check out every single person that came up the had extra change on their account that wasn’t approved ! Honestly it was horrible the way they try to get you to spend extra money . On the positive side the food was great. Did only have 3 real restaurant and a taco bar . The room was nothing special at all they sure make it sound amazing on line and in the pictures. While we were there for 7 days they were only able to have a show one day since the other 5 days it rained in the evening but this resort didn’t have a back up plan to have the show inside. Most of the employees don’t speck English at all and I feel like that might be some of the issues with them trying to sell stuff on top of your all inclusive! Don’t fall for it if they tell you “it will cost you nothing “ over all guys go to a different resort
Barb
Stayed 7 nights in Jul 2024