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Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive

4.0 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive

Aerial view
Restaurant
On the beach, sun-loungers, beach umbrellas, beach towels
Sundeck
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
The price is AU$621
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Paseo Cocoteros 750 Sur, Flamingos, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    2 min drive
  • Art Walk Bucerias
    5 min drive
  • Playa Bucerias
    7 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    19 min drive

Room options

View all photos for One Bedroom Suite Ocean View

1 bedroom, premium bedding, down duvets, in-room safe

One Bedroom Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View

1 bedroom, premium bedding, down duvets, in-room safe

Two Bedroom Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 122 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, down duvets, in-room safe

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 122 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, premium bedding, down duvets, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Smart TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, down duvets, in-room safe

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Smart TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, down duvets, in-room safe

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 83 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1010)
The price is AU$671
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Velas Vallarta Suites Resort All Inclusive

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive. You'll be steps from Bay of Banderas and 1.7 km (1 mi) from Playa Bucerias. Highlights at this beachfront property include 7 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Tatewari can include beachside massages along with access to the sauna. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 4413 square feet (410 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a steam room. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Nuevo Vallarta Beach and Vallarta Adventures.

What's nearby

  • Flamingos Golf Club - 2 min drive - 2.4 km
  • El Tigre Golf at Paradise Village - 6 min drive - 3.7 km
  • Nuevo Vallarta Beach - 6 min drive - 2.7 km
  • Playa Bucerias - 7 min drive - 1.8 km
  • Nayar Vidanta Golf - 8 min drive - 7.6 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬18 min walk
  • ‪La Botana - ‬19 min walk
  • ‪Riu Palace Piano Bar - ‬2 min walk
  • ‪Rodizio - ‬19 min walk
  • ‪Gran Dragon - ‬15 min walk

About this property

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive

Beachfront, with full-service spa
Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 7 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a health club and a hot tub. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nuevo Vallarta property.

  • 277 guestrooms or units
  • 8 levels
  • 3 buildings
  • 7 dining venues
  • Conference rooms
  • 4413 sq ft of conference space
  • 410 sq. m of conference space
  • Built in 2004
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive offers 277 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium cable channels. Accommodation at this 4-star property has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

This Nuevo Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Tatewari. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (4,413 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool umbrellas

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 320

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 320 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Family Residences Villa Palmar Flamingos Hotel Nuevo Vallarta
Family Residences Villa Palmar Flamingos Hotel
Family Residences Villa Palmar Flamingos Nuevo Vallarta
Hotel Family Residences by Villa del Palmar Flamingos
Family Residences Villa Palmar Flamingos
Family Residences by Villa del Palmar Flamingos All Inclusive
Family Residences Villa Palmar Flamingos All Inclusive
Family Residences by Villa del Palmar Flamingos
Family Residences by Villa del Palmar Flamingos All Inclusive
Family Residences by Villa del Palmar Flamingos All Inclusive
Family Residences by Villa del Palmar Flamingos

Frequently asked questions

What is the cancellation policy at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive on 1 Dec 2024 start from AU$621.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Yep, Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

The closest beach to Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive is Playa Bucerias (4.5 km).

Is there a spa on site at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Yep, Tatewari is available for guests. You'll enjoy services like beachside massages.

Does Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive have a pool?

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive.

Is Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

No, Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive?

No, only service animals are allowed.

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 364 reviews" "
Rating 8 - Good. 86 out of 364 reviews" "
Rating 6 - Okay. 54 out of 364 reviews" "
Rating 4 - Poor. 20 out of 364 reviews" "
Rating 2 - Terrible. 23 out of 364 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nawzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

10/10 Excellent

mary joe antoneta, Toronto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, great customer service and great resort. Highly recommend this resort
Stayed 7 nights in Aug 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! The all inclusive package is worth every penny!!
Stayed 4 nights in Jun 2024

6/10 Okay

Thi Le Em

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue, not enough restaurants. Very nice for families. Didn’t have much entertainment as other resorts been to. Buffet was very busy, 2 restaurants are outside so it was too hot to eat outside. Done room service most time. Workers are nice. It’s all inclusive but they issue receipts for all transaction for tips. Sometime it’s annoying because they ask for it even if it’s water. Causes a lot backlog as not much staff. They’re currently expanding. So there was construction. Kids club is nice. Japanese restaurant was good There’s total 4 restaurants Italian, taco stand is outside. Buffet and Japanese inside. There’s waterpark approx 20 min away. Your approx 20-30 min away from PV airport. U can Uber or take taxi everywhere. Elevator were broken when we were there. Walking up 6 floor in humid hot isn’t fun with kids. Staff does knock on door couple times day asking proving cookies, chocolate etc. overall nice resort, relaxing, quiet not party atmosphere.
Stayed 6 nights in Aug 2024

10/10 Excellent

TESHOME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Chidinma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Ugochi

Travelled with family and small children
Disliked: Staff & service, amenities
Stayed 7 nights in Aug 2024

10/10 Excellent

Huy Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time, enjoyed staying at the hotel, great service, nice hotel.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jorge Arellano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experiance. This was my first all inclusive trip and it exceeded my expectations. My only complaint was that I brought my parents with me who are locals. I felt the difference in service as they werent offered the tour or were greeted in a friendly way. The valat staff immediately requested tips. Other then those odd looks towards my parents the experiance was great.
Stayed 6 nights in Aug 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk service is terrible. Extremely slow
Stayed 4 nights in Aug 2024

2/10 Terrible

Barb

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Been to many resorts in Mexico by far this resort felt more like going to a time share . Every morning they have people walking around with guest on the property trying to sell time share. At their restaurant the waiter might come up to you and say your room has been chosen for a free upgrade for a lobster dinner or a free bottle of wine and then you find out they have charged $450 US dollars just for the lobster and $150 US For the wine your room account. Very sketchy the way they try to upsell you even at the restaurant when you already have all inclusive. They will try to make you pay extra at check out. While I was at check out every single person that came up the had extra change on their account that wasn’t approved ! Honestly it was horrible the way they try to get you to spend extra money . On the positive side the food was great. Did only have 3 real restaurant and a taco bar . The room was nothing special at all they sure make it sound amazing on line and in the pictures. While we were there for 7 days they were only able to have a show one day since the other 5 days it rained in the evening but this resort didn’t have a back up plan to have the show inside. Most of the employees don’t speck English at all and I feel like that might be some of the issues with them trying to sell stuff on top of your all inclusive! Don’t fall for it if they tell you “it will cost you nothing “ over all guys go to a different resort
Stayed 7 nights in Jul 2024

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Celeste

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
You are provided a $350 credit to spend on additional services of your choice. When the stay is done they charge you a service fee for the same amount. There is no prior warning from front desk or restaurants. It is not mentioned anywhere on the paperwork. It says additional service fee for spa and wine. Nowhere does it mention food. I vacationed with 2 additional families and we ended up paying over 1000 pesos in fees for using our “free” credits. Extremely disheartening.
Stayed 4 nights in Aug 2024

6/10 Okay

Quy Trong

Travelled with family and small children
food weren't that good. Always a long waiting time for dinner. Not enough staff around.
Stayed 5 nights in Jul 2024

4/10 Poor

NGUYET

Travelled with family and small children
Liked: Cleanliness
some tower does not have elevator, very difficult to walk up 6 flights of stairs. Shortage of staff, always a long kine waiting for service.
Stayed 5 nights in Jul 2024

2/10 Terrible

PETROS

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to many resorts in PVR and this was my worst experience. I’ll start with check in, it is unbelievably slow and annoying process to check in, the staff is super slow. It took one hour 25 minutes to just check in. The room was not clean, we found make up stains all over our bed and called the room service to come and change and they would convince us that they do room cleanup only every 3 days. With difficulty we were able to have the bed sheets changed which was ridiculous. We got the all inclusive package, 2 rooms and both rooms had no snacks and no beverages in the fridge. We called several times and asked for beverages and for two days they didn’t fill up unless we randomly saw the worker with a cart and asked them to provide us the drinks. During the night times expect to hear loud noises of cart wheels from all over the corridor. The staff moves their carts and makes loud noise which woke us up several times. Another issue was noise disturbance from our neighbors and the way the resort handled was terrible. Our Neighbours had loud music and were singing and screaming until 12:30am, I had to call multiple times and physically go to the lobby and ask them to intervene. Lastly my whole family got sick from the food, kids got food poisoning, stomach pain, and were vomiting for the last 3 days. Had to go to urgent care today after coming back to US. The list goes on but characters of the review is limited. In short I do not recommend this resort.
Stayed 6 nights in Jul 2024

6/10 Okay

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

Thanh

Disliked: Staff & service, amenities, property conditions & facilities
Poor staff, rude. Checkin was horrible, no elevator gave us a room on 6ht floor without elevator and never inform us. Everytime we dine in one of the restaurant we had to wait 1.5hrs to 2hrs. The italian restaurant always closes becuase of the rain, they should have put the restaurant inside and not outside. Staffs were rude, customer service was poor.
Stayed 5 nights in Jul 2024

8/10 Good

Kim Ngoc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff are very slow….. Building #2 had no elevator at all and they’ve gave my mom a room at 6th floor (she is 86 years old) !!! Have to talked to the manager and got her a room on the first floor after an hour :-((
Stayed 7 nights in Jul 2024

10/10 Excellent

Gladys

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very doubtful about the food there but the service and food were above our expectations. Jorge who worked on the beach serving food and drinks was amazing. He anticipates your drinks, brought water right away. There was a day that there weren’t any umbrellas for the chairs available and he had them come bring three of them for our group of 7 people. Customer service was excellent all around but Jorge stood out with us and other people vacationing as well.
Stayed 5 nights in Jul 2024

8/10 Good

Cherry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s great. The staff were very attentive. We loved it. The only thing that was unpleasant was the drawers below the tv in our room. They smelled like rotten fish. We couldn’t use them. We informed housekeeping but it wasn’t anything they could fix. Needless to say, we kept it firmly shut during our stay. During the first day, we had to ask housekeeping to re-mop the floors. They were dirty. We also didn’t have conditioner in the dispenser. They did eventually handle those two issues. It was a pleasant experience.
Stayed 8 nights in Jul 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent. Loungers around the pool were a challenge with lots reserved but not being used. We had a $350 room credit and we were not told it could not be used for tips. Overall excellent property though
Stayed 5 nights in Jul 2024

6/10 Okay

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Elevators not working
Stayed 4 nights in Jul 2024

6/10 Okay

dario gonzalez

Stayed 4 nights in Jul 2024