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Villa Del Palmar Flamingos Beach Resort and Spa

4.0 star property
Beachfront resort with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villa Del Palmar Flamingos Beach Resort and Spa

Outdoor pool, pool umbrellas, pool loungers
Lobby
Aerial view
Couples treatment room(s), sauna, steam room, body treatments
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Paseo Cocoteros 750 Sur, Condominio Maestro Flamingos, Nuevo Vallarta, NAY, 63732
  • Playa Bucerias
    18 min walk
  • Flamingos Golf Club
    2 min drive
  • Art Walk Bucerias
    5 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    20 min drive

Room options

View all photos for Junior Suite Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Two bedroom Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Two bedroom Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 118 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for One Bedroom Suite

In-room safe, desk, blackout curtains, iron/ironing board

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite

55-inch Smart TV with cable channels, TV

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 118 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

One Bedroom Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 80 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.1 out of 5, Very good, (364)
The price is AU$632
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Villa Del Palmar Flamingos Beach Resort and Spa - All Inclusive

About the area

Nuevo Vallarta

A family-friendly stay in Nuevo Vallarta awaits you at Villa Del Palmar Flamingos Beach Resort and Spa. Within a 5-minute stroll you'll find Bay of Banderas and Playa Bucerias within a 20-minute walk. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Tatewari Spa can include deep-tissue massages, hot stone massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The family restaurant, El Patron, serves Mexican cuisine and is open for breakfast, lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. 4413 square feet (410 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta resort include Nuevo Vallarta Beach and Vallarta Adventures.
View more Resorts in Nuevo VallartaOpens in a new window

What's nearby

  • Playa Bucerias - 18 min walk - 1.6 km
  • Flamingos Golf Club - 2 min drive - 2.4 km
  • El Tigre Golf at Paradise Village - 6 min drive - 3.6 km
  • Nuevo Vallarta Beach - 6 min drive - 2.7 km
  • Nayar Vidanta Golf - 8 min drive - 7.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 20 min drive

Restaurants

  • ‪La Botana - ‬19 min walk
  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪Rodizio - ‬18 min walk
  • ‪Gran Dragon - ‬15 min walk
  • ‪Bahía de Banderas Bar - ‬16 min walk

About this property

Villa Del Palmar Flamingos Beach Resort and Spa

Beachfront resort with calming spa services
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Villa Del Palmar Flamingos Beach Resort and Spa such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a children's pool, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nuevo Vallarta resort.

  • 277 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4413 sq ft of conference space
  • 410 sq. m of conference space
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Villa Del Palmar Flamingos Beach Resort and Spa offers 277 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Rooms open to furnished balconies or patios. 55-inch Smart televisions come with premium cable channels. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

This Nuevo Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Tatewari Spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • El Patron
  • La Trattoria
  • Pizza Bar
  • Yashinoki

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (4,413 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Griddle
  • Late-night room service
  • Microwave
  • Oven
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: MXN 1000

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 360 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 1000 (subject to availability)
  • Rollaway bed fee: MXN 360 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Villa Palmar Flamingos Beach Nuevo Vallarta
Del Palmar Flamingos And Spa
Villa Del Palmar Flamingos Beach Resort and Spa Resort
Villa Del Palmar Flamingos Beach Resort and Spa Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Villa Del Palmar Flamingos Beach Resort and Spa?

Villa Del Palmar Flamingos Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa Del Palmar Flamingos Beach Resort and Spa?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Villa Del Palmar Flamingos Beach Resort and Spa on 1 Dec 2024 start from AU$382.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa Del Palmar Flamingos Beach Resort and Spa?

Yep, Villa Del Palmar Flamingos Beach Resort and Spa has a free self car park. Onsite parking is limited.

Are there any beaches close to Villa Del Palmar Flamingos Beach Resort and Spa?

Yep, Villa Del Palmar Flamingos Beach Resort and Spa is a short 18-minute walk from Playa Bucerias. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Villa Del Palmar Flamingos Beach Resort and Spa?

Yep, Tatewari Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Villa Del Palmar Flamingos Beach Resort and Spa have a pool?

Villa Del Palmar Flamingos Beach Resort and Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Villa Del Palmar Flamingos Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Villa Del Palmar Flamingos Beach Resort and Spa?

Villa Del Palmar Flamingos Beach Resort and Spa features a full-service spa, an outdoor pool and 4 restaurants.

What makes Villa Del Palmar Flamingos Beach Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Villa Del Palmar Flamingos Beach Resort and Spa.

Is Villa Del Palmar Flamingos Beach Resort and Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Villa Del Palmar Flamingos Beach Resort and Spa is a hit with families.

Is there a free airport shuttle available at Villa Del Palmar Flamingos Beach Resort and Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Villa Del Palmar Flamingos Beach Resort and Spa?

Yep, you can grab a meal at Villa Del Palmar Flamingos Beach Resort and Spa's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Villa Del Palmar Flamingos Beach Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Villa Del Palmar Flamingos Beach Resort and Spa?

No, only service animals are allowed.

Villa Del Palmar Flamingos Beach Resort and Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 479 out of 1019 reviews" "
Rating 8 - Good. 273 out of 1019 reviews" "
Rating 6 - Okay. 123 out of 1019 reviews" "
Rating 4 - Poor. 69 out of 1019 reviews" "
Rating 2 - Terrible. 75 out of 1019 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Our annual family vacation planned in nuevo vallarta was awesome. Villa del palmar was a good place to stay if you’re looking for an all inclusive, but don’t get fooled, I originally paid the price and it was adveas all inclusive, but I got a surprised that hotels.com fooled me as it only had breakfast included. Property is nice, except for the construction going on. Great food and great service!
Stayed 7 nights in Jul 2024

8/10 Good

James

Travelled with family and small children
Property had elevator outages and construction going on. Would like to have known that upfront
Stayed 4 nights in Jul 2024

6/10 Okay

Rocio

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Elevator did not work. I was not notified during reservation. Dining was mediocre. Better food at fast food restaurant. It took 40 minutes to check in. While 4 people in member services were sitting there- cross train! The only positive is that service staff were fantastic - personable, approachable, and helpful.
Stayed 1 night in Jul 2024

6/10 Okay

Raul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Elevator not working
We were "upgraded" to "better" room. In that tower the elevator was not working. We were in a 4th floor, carrying up and down our stuffs and sometimes the kids. Not great time.
Stayed 5 nights in Jul 2024

6/10 Okay

Michele

Travelled with group
Liked: Staff & service
Stayed 7 nights in Jul 2024

6/10 Okay

Pamela Perez

Liked: Cleanliness
Stayed 6 nights in Jun 2024

6/10 Okay

Katherinne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

daniel james, BANGOR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I was supposed to get a bottle of wine according to Expedia but it never arrived. They could use more sitting areas in the lobby and outside but other than that it’s a wonderful resort. It is a little bit more than some of the other ones but very nice place.
Stayed 7 nights in Feb 2024

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, staff & service
From check in rude stuff, not friendly at all. Food is WAY overpriced and not good. When I complained about something, there were no reaction. Lines are everywhere. Hugely disappointed.
Stayed 1 night in May 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was s great experience!
Stayed 3 nights in May 2024

6/10 Okay

Randall, North Vancouver

Travelled with partner
Liked: Cleanliness
Nice building and room The staff were great with the exception of the check in. It took 1 hour & 45 minutes to move four spots forward to make it to the check in desk. Then we were assigned a room already given to someone else. So we took a room for one night and changed to what was acceptable for a room for 13 nites the next day. Not enough staff ever at the front desk - should be prepared to staff up!
Stayed 13 nights in May 2024

4/10 Poor

Kim A.

Disliked: Cleanliness
Our stay started with a tour for membership. The representative they gave us the tour whose name is Ulysses was incredibly mean, disrespectful, and insulting, not only to me, but especially my wife. Called us fools and idiots. After this, we had to spend the next four days at a resort that made us feel like they hated us. Completely terrible experience and although I’ve stayed there three times before I will never be coming back. This hotel experience was very poor from all aspects. Some of the staff was nice to us, but overall they seem to be an angry group. On top of that the food was incredibly disappointing and did not match any of the food that we had off of premises. Again terrible experience and would not do it again. Kym Lewin.
Stayed 5 nights in May 2024

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay overall. Seemed like there was too much paperwork on a meal by meal and drink by drink basis
Stayed 6 nights in Apr 2024

10/10 Excellent

Melanie

Stayed 4 nights in Apr 2024

10/10 Excellent

Dan, Celebration

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service
The resort itself is okay. But checking in was an absolute nightmare. Someone with the resort told us to check out of our other resort next door early and they would get us in early… we got there at 9:30 am and they kept giving us a different time that our room would be ready. We didn’t get into our room until 4:30pm. Just to find out that they put us until a room with two double beds instead of one king sized bed like I paid for. For the amount of money I paid to stay here, I am extremely disappointed.
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful resort with bad service
The resort is beautiful, clean. Beach was excellent. Check in was a nightmare. Our reservation said free breakfast, which we had to prove and sent emails to the management. Then the price of payment. We were supposed to have free bottle of wine and free massage. They said you have to request it. 3 days later and six requests we have received the bottle of wine. It became a game for us. When we went to claim the massage they said yes, massage is free but it will be a $50 service charge. We didn’t even bother fighting the room we booked. Too much work and hassle. We fought breakfast two mornings in row. I wouldn’t stay here again.
Stayed 7 nights in Apr 2024

10/10 Excellent

Tara

Liked: Amenities
Excellent
Stayed 2 nights in Apr 2024

8/10 Good

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimmable beach, beautiful rooms , beautiful view. Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

LuAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Mar 2024

4/10 Poor

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix a few things and it's a 5 star rating
My low overall rating is based on 2 things: 1. It's an ABSOLUTE pain that people are allowed to put towels on both pool and beach chairs early in the morning tying the chairs up all day but the chairs themselves may be tied up for only 1, 2 maybe 3 hours of the day. I encourage you to figure out a system to eliminate this. Ruins the experience for those who don't show those selfish traits. 2. The new procedure of opening up reservations at 1PM penalizes those who don't hang around the resort all day. If you're out doing activities for the day, even when you get back by 2PM - the only reservations available tend to be 9PM.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property, great service overall
All wonderful except: 1-Zumba in the morning was way too loud! 2- The 10% discount on food & drink and the breakfast included (part of our purchased stay on Hotels.com) was a constant hassle because staff did not acknowledge it - management had to be brought in each time and they validated it - but with much wasted time for all. You should eliminate this, or simply provide a card or vouchers so the staff know, and it will then be easy for everybody. Beautiful property, wonderful food and service - THANK YOU!
Stayed 5 nights in Mar 2024

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
staff was terrible
Stayed 7 nights in Feb 2024