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Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience

5.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience

Aerial view
Interior
Point of interest
Suite (Son of a Sailor) | Balcony
Suite (Son of a Sailor) | Living room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • On private beach

Explore the area

Map
Boulevard Zona Hotelera, Punta Cana, La Altagracia, 23000
  • Juanillo Beach
    ‪10 min walk‬
  • Punta Espada Golf Course
    ‪10 min drive‬
  • Scape Park
    ‪12 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪17 min drive‬

Room options

View all photos for Room (Paradise)

Premium bedding, pillow-top beds, minibar, in-room safe

Room (Paradise)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Resort view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Jr)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Suite (Jr)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Jimmy Buffett)

Suite (Jimmy Buffett)

Suite (Jimmy Buffett)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa (Island Reserve)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Beach view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Resort view
  • 48 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Suite (Swim-up)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Suite (Swim-up)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Resort view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Villa (Island Reserve Swim-up)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront (Swim-up)

Honeymoon Suite, Beachfront (Swim-up)

Honeymoon Suite, Beachfront (Swim-up)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Ocean view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Son of a Sailor)

Suite (Son of a Sailor) | Living room

Suite (Son of a Sailor)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Suite, Beachfront

Luxury Suite, Beachfront | Living room

Luxury Suite, Beachfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Beach view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Junior)

Luxury Suite (Junior) | Balcony view

Luxury Suite (Junior)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Resort view
  • 55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite (SWIM-UP LUXURY)

Junior Suite (SWIM-UP LUXURY)

Junior Suite (SWIM-UP LUXURY)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience. You'll be 0.8 km (0.5 mi) from Juanillo Beach and 5.8 km (3.6 mi) from Punta Espada Golf Course. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and hydrotherapy. The restaurant, Landshark - Brewery and G, serves barbecue and is open for lunch and dinner. Five O'clock Somewhere Ba is the property's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and free pool cabanas. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 5-property class Punta Cana property include Caleton Beach Club and Indigenous Eyes Ecological Park.

What's nearby

  • Juanillo Beach - 10 min walk - 0.9 km
  • Punta Espada Golf Course - 10 min drive - 5.8 km
  • Punta Cana Beach - 10 min drive - 7.2 km
  • Los Establos Cap Cana - 12 min drive - 7.4 km
  • Scape Park - 12 min drive - 7.4 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 17 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬17 min walk
  • ‪The Chinola - ‬3 min drive
  • ‪Punch Bar - ‬6 min walk
  • ‪Jwb Steakhouse - ‬6 min walk
  • ‪El Mercado - ‬19 min walk

About this property

Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience

Adults-only beachfront property with 2 outdoor pools
Some rates at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 268 guestrooms or units
  • 10 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience offers 268 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Smart televisions come with satellite channels and Netflix. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 2 poolside bars
  • 2 swim-up bars
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Five O'clock Somewhere Ba
  • Frank & Lola's
  • Landshark - Brewery and G
  • Mon So Wi
  • The Boat House

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Blender
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free international calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 17 are not allowed at this adults-only property. All guests 17 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 13067784-2

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 17 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Yep, Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience has a free self car park and free valet parking.

Are there any beaches close to Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Yep, Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience is a short 10-minute walk from Juanillo Beach. Fun beach activities include volleyball, snorkelling and fishing.

Is there a spa on site at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Yep, there is an onsite spa at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience have a pool?

Yep, and guests love it! Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience.

Is Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience family-friendly?

No, Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience is an adults-only property.

Is there a free airport shuttle available at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

No, Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience's 10 restaurants.

What time are check-in & check-out at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience?

No, only service animals are allowed.

Margaritaville Island Reserve Cap Cana Hammock - An Adults Only Karisma All-Inclusive Experience Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 877 out of 1512 reviews
Rating 8 - Good. 283 out of 1512 reviews
Rating 6 - Okay. 183 out of 1512 reviews
Rating 4 - Poor. 93 out of 1512 reviews
Rating 2 - Terrible. 76 out of 1512 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with excellent guest attention
Stayed 5 nights in Dec 2024

6/10 Okay

Cheyenne

Stayed 6 nights in Dec 2024

2/10 Terrible

Tanika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I’ve never been so disappointed on a vacation in my life. We booked Margaritaville, an ADULT ONLY resort, in October only to learn it is now Dreams and kid-friendly. This was a bait and switchwe feel taken advantage of. In addition, the food was horrendous! The were very limited options. The restaurants had very limited and staggered hours. The only place open 24hrs was the coffee shop, which served stale food that I was afraid to eat because it had been sitting out ALL DAY (I have pictures). There was the buffet, bar/grill, Italian, Asian, and steak house but they were only open 3 days out of the week and the steak house required reservations and there was NO availability the entire time we were there (Mon-Fri). The portions were very small (2 very small spring rolls as appetizer for 2 adults; 1 spring roll a piece). The drinks were horrible. We were there for New Year’s Eve and continued to ask what activities were planned to celebrate NYE and was told nothing. The place was like a ghost town… not festive at all! As we were sitting in the outside bar and heard music in the distance. We followed the music and found an entire NYE party on the beach so we had a 15min party and did the NYE countdown. What a let down! We feel so cheated!!! So many others there shared the same feeling. They had been there when it was Margaritaville and couldn’t believe how things went downhill so fast. The staff was unpleasant as well, except for Oscar’s in Carribean restaurant. I could go on
Stayed 4 nights in Dec 2024

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Heartbreaking experience. Returned after an amazing visit 6 months prior. Happy to see some employees I recognized and felt like I was home when I checked in. As a Solo female traveler who has traveled the world I am used to the overly flirty men employees at resorts, but never expected anything beyond that. After checking in the bell boy brought me to my room proceeded to push me up against the wall in my room and aggressively made out with me. He has since been let go from the property, but women be aware of your safety. Even in the gated community of Cap Cana and the gates of the resort you never know if you're truly safe.

6/10 Okay

Daniel

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
When we got to this vacation, we realized that Margaritaville was just sold to Hyatt and were never told. The staff was a hit and miss as some were very good and others were terrible. Probably a 60-40 split. Room service was basically non-existent and we couldn't even get water for the last 3 days we were there. I would rate it a 5/6 out of 10.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean area
Stayed 2 nights in Oct 2024

6/10 Okay

Hellen

Liked: Cleanliness
Not what we expect in Capcana! The beach was awful, cant swim the installations were ok, for the price you i got a way better resort on punta cana that include a swim up pool out of my room..
Stayed 3 nights in Sep 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No longer margaritaville…now Dreams Can Cana…wish we knew that before but probably wouldn’t have changed anything. Beach was a bit rocky but short walk to sand. Can’t complain about anything else, was a great stay!
Stayed 6 nights in Dec 2024

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2024

2/10 Terrible

Mary Alice

Stayed 5 nights in Dec 2024

4/10 Poor

mariana

Stayed 4 nights in Dec 2024

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen Elain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent very friendly and helpful. The hotel needs some work but Hyatt just brought them out and they were working to fix. The beach was smelly and had Stone that made it hard to Access the water
Stayed 5 nights in Dec 2024

6/10 Okay

Manan

Travelled with partner
Liked: Cleanliness, staff & service
While the resort was clean, it lacked night life and as advertised. It was also not “adults only” - there were a lot of children. When I asked staff, they said they’re not “adults only” anymore - a change made a few days ago. Their response wasn’t very clear. Seemed a little weird to not have received any communication about this change - even though I booked months in advance.
Stayed 5 nights in Dec 2024

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Irina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We boat our package in Adult resort as was advertised. But in reality it’s not. Kids are everywhere. You can’t have a pool or dining area without. Other than the resort has no beach access at all. We were walking to swimming to the beach belongs to the other resorts where we can’t use the seats and facilities. Night entertainment is poor to none.
Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 8 nights in Dec 2024

8/10 Good

Arlene

Stayed 4 nights in Dec 2024

10/10 Excellent

Izzet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Sandia

Travelled with family
Liked: Cleanliness
When I booked this trip in October, I booked the hotel named Margaritaville and it was adults only. So imagine my surprise when we show up in December being welcomed to “Dreams Resort and Spa”. I never received an email from Margaritaville nor Expedia informing us that it has been changed to a dreams resort and it was not adults only. So definitely not what I expected. I also was hoping for a vacation where people aren’t trying to sell you things and won’t take no for an answer. The spa people set up a stand directly infront the buffet so imagine coming out of breakfast everyday and people trying to sell you a 50 mins massage for $175 and they just don’t understand “no”. But that can be understandable, however what I don’t understand is why there’s a guy trying to “explain” some benefits of booking with their new sister hotel “secrets” which is adults only. He offered to take us to the new hotel where we will get free breakfast and a gift certificate for two people at the spa and get this, they have a raffle and if you win, you get a free 7 days stay at the secrets resort. It all sounded a little too sketchy and he just won’t leave us alone. He cornered us before breakfast and waited for us to finish eating and followed us again repeating the same thing over and over. When we kept saying we weren’t interested, he started to become hostile and saying that we’ll make him lose his points. He even went up to my parents’ room and knock on the door. I will not return to this hotel!
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed during a change of ownership everything we had access to was super nice! The beach access was abit of a walk but definitely doable
Stayed 5 nights in Dec 2024

4/10 Poor

Jacorey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pros for my stay Pool was nice I enjoyed it . Bartenders were very good and made great drinks . Beach was nice although I had to walk along the beach a bit for the good area as the one directly in front of the resort was rocky and hurt your feet. The specialty restaurants were really good. Normally resort food is average but these were great. Buffet was okay. Check in/out was quick/smooth. Cons with my stay There was trash still in the garbage for our room from previous guests when we checked in. Room safe did not work. Not much entertainment. Saw roaches in the room 5 times. Ants in mini fridge/around room. Complained to reception about bugs in room. All they did was send a worker to spray bug spray in room around fridge where they were. This only agitated the roaches more I believe as they appeared more after that. Very rainy week during our stay and there is no cover going to different restaurants. Was told our room should have an umbrella in the closet by staff but there was none there. Asked for one at reception was told there is none as they are rebranding from marvaritaville and most of the umbrellas are that branding. Seen other guests with umbrellas. We got wet just trying to get to dinner multiple nights.

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible resort. Insect infestation in multiple rooms, got food poisoning
Stayed 5 nights in Dec 2024

2/10 Terrible

Rainieris, Nashua

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was there for 3 days and it was raining and they didn't have an umbrella for me.
Stayed 3 nights in Dec 2024