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Conrad Punta de Mita

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Conrad Punta de Mita

Aerial view
Lobby
Exterior
View from room
2 bars/lounges, poolside bar, beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
The current price is AU$929
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Carretera Punta de Mita, Punta de Mita, NAY, 63734
  • Punta de Mita Beach
    ‪6 min drive‬
  • Punta Mita Golf Club
    ‪7 min drive‬
  • El Anclote Beach
    ‪9 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Kitchen, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 161 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Private Pool, Oceanfront

Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Suite, 1 King Bed, Private Pool, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Beach view
  • 135 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Beach view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed, Partial Ocean View

LCD TV

Superior Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Partial ocean view
  • 161 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 161 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • Partial ocean view
  • 301 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • Beach view
  • 235 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Beach view
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Partial ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 135 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Private Pool, Partial Ocean View

Suite, 1 King Bed, Private Pool, Partial Ocean View | Living area

Suite, 1 King Bed, Private Pool, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Partial ocean view
  • 135 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Partial ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Partial ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

LCD TV

Superior Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 161 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Private Pool, Oceanfront

Premier Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Premier Suite, 1 King Bed, Private Pool, Oceanfront

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • Beach view
  • 182 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Kitchen, Partial Ocean View

View from room

Suite, 2 Bedrooms, Kitchen, Partial Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Partial ocean view
  • 161 sq m
  • Sleeps 6
  • 1 King Bed

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Conrad Punta de Mita. You'll be 0.9 km (0.6 mi) from Higuera Golf Club and 4.6 km (2.9 mi) from El Anclote Beach. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Conrad Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach and enjoy the 2 hot tubs, free water park and free kids' club. 63666 square feet (5915 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a sauna. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 5-property class Punta de Mita resort include Punta de Mita Beach and Punta Mita Golf Club.
View more Resorts in Punta de MitaOpens in a new window

What's nearby

  • Litibu Golf Course - 4 min walk - 0.4 km
  • Punta de Mita Beach - 6 min drive - 3.8 km
  • Punta Mita Golf Club - 7 min drive - 5.9 km
  • El Anclote Beach - 9 min drive - 4.6 km
  • Destiladeras Beach - 14 min drive - 10.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 47 min drive

Restaurants

  • ‪Árbol - ‬7 min walk
  • ‪Paleta - ‬7 min walk
  • ‪Mezquite - ‬7 min walk
  • ‪Tsuba restaurant japanese - iberostar playa mita premium gold - ‬4 min walk
  • ‪buffet el nopal - Iberostar playa mita premium gol - ‬4 min walk

About this property

Conrad Punta de Mita

Luxury resort on the beach, with 3 outdoor pools
Step outside to unwind on the sandy beach. At Conrad Punta de Mita, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 5-star Punta de Mita resort is smoke free.

  • 324 guestrooms or units
  • 13 buildings
  • 7 dining venues
  • 2 bars or lounges
  • 63666 sq ft of conference space
  • 5915 sq. m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Conrad Punta de Mita offers 324 accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Conrad Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenity

W Punta de Mita

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 598 reviews
The price is AU$975
includes taxes & fees
21 Apr - 22 Apr
W Punta de Mita

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 15 to 30 for children
  • 2 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (63,666 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 58-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30 to 60 for adults and USD 15 to 30 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. Parties and events are allowed on site. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Conrad Punta de Mita?

Conrad Punta de Mita offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Conrad Punta de Mita?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Conrad Punta de Mita on 21 Apr 2025 start from AU$929.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Conrad Punta de Mita?

Yep, Conrad Punta de Mita has a free self car park and free valet parking.

Are there any beaches close to Conrad Punta de Mita?

The closest beach to Conrad Punta de Mita is Punta de Mita Beach (3.1 km).

Is there a spa on site at Conrad Punta de Mita?

Yep, Conrad Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Conrad Punta de Mita have a pool?

Conrad Punta de Mita has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

Does Conrad Punta de Mita have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Conrad Punta de Mita?

Conrad Punta de Mita features a private beach, 3 outdoor pools and 2 hot tubs. All guestrooms come with premium bedding and 24-hour room service.

What makes Conrad Punta de Mita a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Conrad Punta de Mita.

Is Conrad Punta de Mita family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Conrad Punta de Mita is a hit with families.

Does Conrad Punta de Mita serve breakfast?

Yeah, full breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Conrad Punta de Mita?

No, Conrad Punta de Mita does not offer an airport shuttle service.

Is there a bar or restaurant at Conrad Punta de Mita?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Conrad Punta de Mita?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Conrad Punta de Mita?

Furry friends are welcome at Conrad Punta de Mita, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Is there a golf course on site at Conrad Punta de Mita?

There is a golf course next to Conrad Punta de Mita.

Conrad Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 258 out of 372 reviews
Rating 8 - Good. 66 out of 372 reviews
Rating 6 - Okay. 23 out of 372 reviews
Rating 4 - Poor. 11 out of 372 reviews
Rating 2 - Terrible. 14 out of 372 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James, Spring Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding here! It's a bit secluded, but car tranports are easy to get through the hotel to get to activities and restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed feelings
This was our second Christmas holiday spent at the Conrad PM. It’s a lovely resort with the best beach around. The space feels nice and spread out and it never feels too crowded. The people who work there are incredibly kind and friendly. We really hoped this would be our annual place for the holidays. Unfortunately, the issue lies in the service. There wasn’t a day that went by without an issue. Whether it was our room not getting cleaned —difficulty finding service at the beach and pool — car service not being properly arranged for our offsite dinners and excursions— our spa appts disappearing off their books —-having to wait an hour in a barista line to buy some sunscreen —waiting in an omelette line for 45 mins at the beach restaurant or asking for coffee or water that never comes—turn down service showing up at 1030pm when I’m already sleeping—front desk never answering their phones. It was frustrating and created a lot of unnecessary anxiety. We are very conflicted about returning. The cost to stay here is NOT cheap and suggests a certain level of service and amenities that just isn’t there.
Stayed 5 nights in Dec 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Malek Shah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, and the area is great. Hotel food is okay but the prices are outrageous. They bank on the difficulty and excessive cost of transportation to keep you eating in the restaurants.
Stayed 4 nights in Dec 2024

10/10 Excellent

mehran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and service
Stayed 4 nights in Dec 2024

10/10 Excellent

Ricardo

Stayed 3 nights in Dec 2024

2/10 Terrible

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pools
Stayed 5 nights in Nov 2024

10/10 Excellent

Samir, San Diego, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet place, and the staff are all very friendly! Especially the butler service is fantastic, you can let them to help you arrange excursions, transportations, dining reservations, they are willing to provide you with timely and wonderful service and help. The buffet breakfast is great, especially the taco bar and juice bar.
Stayed 3 nights in Nov 2024

8/10 Good

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Naheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms could use a bit of a touch up in a furnishing to match the rest of the resort
Stayed 6 nights in Nov 2024

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, the hotel was clean and has wonderful staff. The pool chairs are very nice and the beds are comfortable. HOWEVER, the food and drinks are extremely expensive. Every meal for the two of us was at least $150-$200. Every drink by the pool was at least $20-$30. Last year we went to the Hilton in Hawaii and it wasn’t even this costly. Definitely charge Aspen prices! Also, there is no entertainment or anything to do past Dinner time
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 4 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Pools are great. Family pool was so fun and large. Not packed in October so lots of space. Loved this resort and will be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pablo A.

Stayed 4 nights in Sep 2024

8/10 Good

Ledy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property lobby and common areas. We used one time the kid playroom very convenient for families. However, the beach was very dirty the first two days we arrived. We ordered room service, great food, and friendly staff but we waited too long almost 40 minutes or more. We invited friends and they couldn't use the facility with us (pool)
Stayed 3 nights in Sep 2024

10/10 Excellent

Erin

Stayed 4 nights in Sep 2024

2/10 Terrible

Anne

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family at the Conrad Punta de Mita from July 21 to 27. I upgraded my room to a beachfront suite. There were large crabs in my room daily, crawling up curtains and hiding in clothes. There were old ketchup bottles and french fries behind the pillows on the couch and sitting area. There were dead rotting crabs in the walkways with flies and terrible odors. My core complaint is a serious safety issue. I’ve attempted to obtain the hotel managers email to make this complaint directly, but the concierge doesn’t respond. There was an abundance of iguana poop in the kid’s pool near the waterslide. I asked the staff if it was safe for my 10-year-old daughter to swim and was assured that it was safe. Iguanas were swimming and pooping in the pool daily. Guests, including me, were removing the feces with cups. On the third day of our trip my daughter developed a stomachache and diarrhea, which is rare for her. She was sick for the remainder of our trip. We visited her pediatrician upon returning home. After a battery of tests, she was diagnosed with Escherichia coli (E. coli). She was treated but after two weeks her symptoms persisted. She's been on rounds of antibiotics. The Ventura County CA health department investigated as part of their E. coli standard protocol. After tracing the dates and activities we've isolated the bacteria to being contracted at the Conrad, and the E. coli strain is due to animal feces exposure.
Stayed 6 nights in Jul 2024

6/10 Okay

Edna Lyzvet

Stayed 4 nights in Aug 2024

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay. Traveled with wife , 5 and 7 year old kids. We stayed in the beachfront casa with private plunge pool. Absolutely worth it. Just amazing sunsets in the privacy of our own pool. The views and amenities, I cannot say enough good things about this place. Kids loved it. Kids ate for free throughout our stay, even when ordering room service. Breakfast buffet was also included for adults because we stayed in a suite. The staff really makes this place great. They do everything to treat you like royalty. I can’t say enough about how hard the staff works to make your stay incredible. Our room also included a small appetizer and an ice bucket with 2 coronitas around sunset time, everyday. I mean, it just doesn’t get better. We loved it here. We had never been here and we absolutely fell in love with this place. We cannot wait to go back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Robert Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel was nice, clean with friendly staff. I thought everything at the hotel was over priced. For example a six pack of beer was $45.00 dollars, a burger $30.00 dollars, not pesos dollars. From the hotel to any town near by its $70.00 with hotel transportation but an Uber will charge you between $20.00 dollars to $30.00 dollars. I’ve stayed at other nice hotels in other resort towns and that’s where I’ll go next not the Riviera Maya. This hotel doesn’t have all inclusive to make you spend money. Beautiful but overpriced.
Stayed 4 nights in Aug 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, but on expensive side to eat and drink. Shopping is close and fun, but very expensive to get dropped off there and even more to come back. Uber or hire a driver safely if possible.
Stayed 4 nights in Aug 2024