4/10 Poor
Elie
20 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place, but for party noise & money gouging
It’s a nice enough property but there was one major issue and one policy that made in a far less pleasant stay than it might have been.
The issues were Christmas parties on both nights of my stay that lasted until almost 1am. The music was so loud that the party might as well have been in my room. On the first night, the party was followed by the moving of furniture until 2am. The hotel offered no warning about the party at check-in (they claimed it was on their website, but admitted that not everyone books through their website). They could do nothing to alleviate the situation in the moment, and their offer of a mere 20% discount for the first night — when I was deprived of a decent night’s sleep (a fundamental reason for booking a hotel) — was laughable.
The policy complaint is that guests on site do not actually have access even to the sauna, steam room, and jacuzzi in the on site spa without paying additionally (and substantially). Even more ridiculously, booking a massage for over GBP100 *at that same spa* STILL does not actually provide a guest with access to those facilities. It’s truly absurd (and a ripoff).
Elie
Stayed 2 nights in Dec 2024