6/10 Okay
Laura
Travelled with family
30 Dec 2024
Disliked: Amenities, property conditions & facilities
Beautiful clean, spacious accommodation. The view and large glass balcony overlooking the ocean were breathtaking. Direct access to beach, close to food places, est. Beautiful pool overlooking beach. Heaps of storage space and nice big spa bath. Unfortunately, our stay was majorly negatively impacted due to the condition of the master bedroom mattress. The ensemble under the mattress was broken causing the whole thing to dip in random spots. We ended up having the sleep on the floor with a bunch of blankets as it was more comfortable, not exactly what you expect for $400 per night. We did report the issue to reception the first night and they promptly came and tried to fix the mattress with extra protectors etc., which we appreciated, although made no difference. It would have been valuable to know the apartments are all privately owned beforehand so furniture in depend on the owner. I would stay at the hotel again as it was an amazing place, just definitely not in apartment 4.
Laura
Stayed 3 nights in Oct 2024