Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with 4 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
Lobby
View from room
4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa

Explore the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Arrecife de Puerto Morelos National Park
    ā€Ŗ1 min walkā€¬
  • Xoximilco
    ā€Ŗ10 min driveā€¬
  • El Tinto Golf Course
    ā€Ŗ11 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ16 min driveā€¬

Room options

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
Separate bedroom
  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite (Serenity Club Ocean Front)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Pure Wellness Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
Separate bedroom
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Romance Jr Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Haven Riviera Cancun - All Inclusive - Adults Only. You'll be 6.6 km (4.1 mi) from Xoximilco and 13.8 km (8.6 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The theme restaurant, Tahani, serves local and international cuisine and is open for breakfast. With 3 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and 24-hour gym. 20000 square feet (1858 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Cancun property include Delfines Beach and Puerto Morelos Beach.

What's nearby

  • Xoximilco - 10 min drive
  • Moon Palace Golf Club - 12 min drive
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 22 min drive
  • Delfines Beach - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ā€ŖLobby Bar - ā€¬14 min drive
  • ā€ŖGrand Lobby Bar - ā€¬13 min drive
  • ā€ŖGrand Central Buffet - ā€¬14 min drive
  • ā€ŖMomo teppanyaki Resturant - ā€¬15 min drive
  • ā€ŖThe Grill - ā€¬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools
Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 435 guestrooms or units
  • 7 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 8 bars or lounges
  • Conference rooms
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (20,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, Haven Riviera Cancun - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest beach to Haven Riviera Cancun - All Inclusive - Adults Only is Delfines Beach (12 km).

Is there a spa on site at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, there is an onsite spa at Haven Riviera Cancun - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Haven Riviera Cancun - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Haven Riviera Cancun - All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Haven Riviera Cancun - All Inclusive - Adults Only.

Is Haven Riviera Cancun - All Inclusive - Adults Only family-friendly?

No, Haven Riviera Cancun - All Inclusive - Adults Only is an adults-only property.

Does Haven Riviera Cancun - All Inclusive - Adults Only serve breakfast?

You bet, our guests are hooked on the free buffet brekkie here! Offered daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Haven Riviera Cancun - All Inclusive - Adults Only?

No, Haven Riviera Cancun - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Riviera Cancun - All Inclusive - Adults Only?

Relax with a coldie at the 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a golf course next to Haven Riviera Cancun - All Inclusive - Adults Only.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2907 out of 4009 reviews" "
Rating 8 - Good. 701 out of 4009 reviews" "
Rating 6 - Okay. 227 out of 4009 reviews" "
Rating 4 - Poor. 92 out of 4009 reviews" "
Rating 2 - Terrible. 82 out of 4009 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far my fave resort! Third time going and will continue to go every year! Everyone is so nice! They work their butts off and itā€™s so clean and the smellā€¦.. itā€™s smells soooo good a fresh! Canā€™t say enough about the staff and this place!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Courtney

Stayed 6 nights in Oct 2024

10/10 Excellent

Christoper

Travelled with partner
Really great service, awesome pools, great food - especially the Japanese restaurant. I would say the resort needs to update the dress code requirements. There are nice shirts acceptable for upscale restaurants now that are not the classic collared shirt, such as a Henley collar or even ones with a crew or v neck style. Also, the dress code was not shared with us before arrival, which could have been an unwelcomed surprise for a traveler that only packed t-shirts.
Stayed 5 nights in Oct 2024

10/10 Excellent

Joanna R, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Jeanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jonairis

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was beyond beautiful. The staff was overall amazing. My room was always maintained with towels and restocked. I would say they could clean the bathroom shower heads and the mirrors more. Everything else was perfect. The staff was so welcoming from the very beginning to the end. There was one staff in specific that stood out since the moment I met him. SAHEL. I got engaged and since the moment he found out about out engagement he made everything special for my fiancƩ & I. From decorating our dinner tables and pool beds and taking his time to do everything for us. He should receive a raise or a higher position. He is one of a kind employee. I really appreciated his hospitality and friendliness that he gave us. Thank you for everything SAHEL.
Stayed 8 nights in Oct 2024

10/10 Excellent

Amber

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so accommodating and nice. The resort was beautiful and we will return!
Stayed 5 nights in Oct 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Nicole, Norton Shores

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

8/10 Good

Henry

Stayed 3 nights in Oct 2024

10/10 Excellent

Patrick M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing,top notch!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Great honeymoon in Haven for half off
We got a really good deal on this hotel, but donā€™t know if it would be worth the full price. The hotel is run down in areas, looks like it could be due to weather damage, and smells very damp, with mould on a lot of the outdoor furniture. The restaraunts were fine, but again if I was paying full price I would have been much more disappointed. We had a great time at the resort for what we paid, the staff were so great and there was always something to do. Vora Mar was our favourite, Olios was the least favourite. The buffet was great for breakfast and okay for lunch. Iā€™d love to try more of the Mexican dishes but unfortunately cannot eat meat or cheese which was on most of them. We also paid extra for the tequila, mezcal and chocolate tasting that was absolutely fantastic. Other highlights include the breakfast servers that was always so happy, the mixology bartenders, cocktails at the lobby bar and Pepe at the pool activities!
Stayed 6 nights in Oct 2024

10/10 Excellent

Rupesh

Stayed 3 nights in Oct 2024

10/10 Excellent

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, we thought the food good, rooms were beautiful
Stayed 5 nights in Oct 2024

10/10 Excellent

Sarah Ann

Stayed 6 nights in Oct 2024

10/10 Excellent

Cheryl T, Lawrence

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sanorda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning. Had a great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how it was right on the beach. Rooms were nice, staff were super friendly and the food was great!
Stayed 4 nights in Oct 2024

10/10 Excellent

Carol Sue

Stayed 8 nights in Oct 2024

10/10 Excellent

Sandra Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING stay, service, attention to detail and very friendly! A
Stayed 3 nights in Oct 2024

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff will take care of any need you have. The food is only an 7.5 out of 10, but good enough for an all inclusive. I went twice in a 2 year span.
Stayed 8 nights in Oct 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is great. My wife and I enjoy our time there.
Stayed 4 nights in Oct 2024

10/10 Excellent

freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Diana, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property, staff is friendly for the most part. They have a serenity area which is nice, however we were in the swim out serenity area and it was really noisy for our taste. They stop around 11 pm the musics, but all day you hear noise. Made it impossible for us to get a good rest. Room service was free with the serenity upgrade which was nice, we were able to have breakfast in our room on several occasions. You canā€™t take the food from the restaurant to your room, which I didnā€™t like. Agua bendita restaurant was really good, very friendly waiters. But you need to make reservations for the dinner restaurants, which sometimes made it inconvenient. The location is kinda of secluded (we didnā€™t know) so if you want to shop around look elsewhere. Taxis are pretty expensive.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely attentive. They went above and beyond to make sure our stay was nothing short of perfect. Iā€™d highly recommend Haven Riveria to anyone who is interested in visiting Cancun.
Stayed 4 nights in Oct 2024