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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Superior Deluxe Ocean View - Kids & Teens Free
Arcade
Ice skating
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
The price is AU$839
includes taxes & fees
3 Dec - 4 Dec

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    9 min walk
  • El Tinto Golf Course
    2 min drive
  • Moon Palace Golf Club
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    8 min drive

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Outdoor pool

Moon Palace The Grand Cancun - All-inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.2 out of 5, Very good, (1313)
The price is AU$1,227
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Moon Palace The Grand Cancun - All-inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor swimming pools
Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 3 Dec 2024 start from AU$838.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All Inclusive?

The closest beach to Moon Palace Cancun - All Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancun - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Moon Palace Cancun - All Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All Inclusive.

Is Moon Palace Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds and travel cots in the guestrooms, it's no surprise that Moon Palace Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Moon Palace Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All Inclusive?

Yep, you can grab a meal at Moon Palace Cancun - All Inclusive's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1292 out of 2453 reviews" "
Rating 8 - Good. 474 out of 2453 reviews" "
Rating 6 - Okay. 298 out of 2453 reviews" "
Rating 4 - Poor. 185 out of 2453 reviews" "
Rating 2 - Terrible. 204 out of 2453 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Nickiesha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Shuttle and cart services were provided and were efficient. Drawbacks: 1. The check in takes 2 hours as the lines are always long. Some other ways of checking in needs to be considered to make the process less frustrating. 2. They provide reserve credit tht are not refundable or cannot be changed if for example you didnt get to use them 3.
Stayed 5 nights in Aug 2024

8/10 Good

Layla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe place to stay. Very family friendly
Stayed 4 nights in Aug 2024

4/10 Poor

JOSE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property has lots of activities for kids and many good options to have dinner. Shows are really good as well! Sadly check in was terrible, very slow and they didn’t activated the keys the first time, VIP check in was never received. The guy at front desk was under training and he didn’t know very well how to process an Expedia VIP check in. The concierge at lobby is more interested in inviting you to a breakfast to sell you time share that to show you the benefits and activities to do at the hotel. In some areas like the pool bars my wife received bad service, it was very clear the preference to attend international tourist than Mexicans. In some international restaurants the services was very slow ( 20 mins) to serve entries or drinks. The golf carts that work as transfers internally took some times up to 20 minutes to pass, especially in the afternoon when you are out of the water park, when you are traveling with little kids this is terrible. I have seen better times at these properties before, today there are many things to improve. Disappointing.
Stayed 5 nights in Aug 2024

8/10 Good

STEVEN, SAN DIEGO

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Check in staff failed to program our room access bracelet
Stayed 6 nights in Aug 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Great destination
Stayed 3 nights in Aug 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Xiu Ping

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很多小孩玩的
Stayed 3 nights in Aug 2024

8/10 Good

Larson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The wait staff, bartenders, drivers, etc. are all wonderful and the property is great. There are a lot of great dining, pool, and beach options to fill a full week doing different things each day. The spa is nice and there are things to do like renting bikes, golfing, etc. The higher level service has gone downhill (I’ve been coming here for years) as the resort has grown. There were multiple times for very simple issues I was sent all around the resort to talk to different people. It would take me 30 minutes of going to 3 or 4 different offices for something as simple as getting our bracelets reset to access the room or make a reservation. They gave us a WhatsApp number for a “concierge” who was unable to help with anything directly, but just also kept directing me to different services around the hotel. It took up a lot of time to address really simple things. I’d stay here again, but would also consider trying a smaller similar resort where there is more personalized customer service.
Stayed 5 nights in Aug 2024

4/10 Poor

Avnish

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Staff not friendly, beach is very dirty nobody is going in sea not even a single person. I will never recommend to anybody.
Stayed 4 nights in Aug 2024

6/10 Okay

Salman, Chicago

Travelled with family
Liked: Cleanliness
Good property but long waits to get from room to lobby and to the other restaurants. Very long waits in buffer.
Stayed 4 nights in Aug 2024

10/10 Excellent

JAGDISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very friendly staff. Lots of restaurants.
Stayed 4 nights in Aug 2024

4/10 Poor

Steve

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Dishonest and tricky staff During our second day, one of the staff told us about a free day pass to The Grand. I explicitly asked them what the catch was and what else is involved, and they said there was no catch and that is it. At The Grand, they immediately told us this is a 90-min sales presentation and was very pushy about the whole thing. Wasted our time. Property condition It was built in the 90s and it really shows. The architecture and designs of the lobby are outdated. The garden view rooms that we had look bland and outdated. It really feels like these rooms were designed for efficiency and not elegance or luxury. Check-in took too long We arrived on time and had to wait probably 2 hours until we finally reached our rooms. By that time we had to rush to get to our restaurant reservation. One of the reasons for the delay in check-in was the fact that our 2 rooms are on opposite sides of the resort, so we had to find new rooms. During booking, the resort and Expedia should allow us to choose the rooms or at least make them close together. Transportation is inconvenient The entire resort is enormous and at first it was a selling point but we immediately realized we didn't know how to get around. There was nobody to show us how to get to the main lobby or where to wait for the golf cart to come by or how long the wait will be. Sure, we can do research and figure out but as a luxury resort, we expect the service to provide detailed information on transportation.
Stayed 4 nights in Jul 2024

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first trip in Mexico, this hotel was amazing and i would highly recommend. My friends and I loved the many dining options, employee service, everyone was so nice and friendly! Much to do and lots of entertainment. I would definitely be visiting again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place, 100 recommended
Stayed 4 nights in Aug 2024

10/10 Excellent

Pritesh s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin process took more than two hours otherwise all experience was good
Stayed 3 nights in Aug 2024

10/10 Excellent

Haniyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Hiten

Stayed 5 nights in Aug 2024

10/10 Excellent

tarsem, East Meadow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Jolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process could be a little faster.. overall is a great choice!
Stayed 3 nights in Aug 2024

6/10 Okay

Harjinder

Travelled with family
Liked: Cleanliness
Disliked: Amenities
not much to write
Stayed 4 nights in Aug 2024

2/10 Terrible

paul

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in our curtains had boogers on them, bathroom mirror had spit and tooth paste from past guests. We told the from desk, they said they will have rooms cleaned. 3 days later still not cleaned! When we complained to PR the manager said we were lying and wanted to see for herself. When she got to the room she was so embarrassed. 3 days! And they did not once offer to comp us anything for all of the headaches.
Stayed 6 nights in Aug 2024

10/10 Excellent

Kaushalkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and service
Stayed 3 nights in Aug 2024

6/10 Okay

Arif

Travelled with family and small children
Liked: Staff & service, amenities
At the Nizuc a lot of cockroaches, the pool cleanliness at Sunrise and Grand not good. The resort, rooms spread out to far apart even with golf carts. The beach was unusable due seaweed and rough waters.
Stayed 7 nights in Aug 2024