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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Family-friendly fun at the beach, with 4 outdoor pools

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
Property amenity
Aerial view
Lobby
Aerial view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
The current price is AU$621
includes taxes & fees
5 Mar - 6 Mar

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    ā€Ŗ8 min driveā€¬
  • Punta Sam Ferry Terminal
    ā€Ŗ10 min driveā€¬
  • Mujeres Beach
    ā€Ŗ15 min driveā€¬
  • Isla Mujeres, Quintana Roo (ISJ)
    ā€Ŗ87 min driveā€¬

Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Ceiling fan
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Ceiling fan
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
Ceiling fan
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
Ceiling fan
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Ceiling fan
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
Ceiling fan
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
Ceiling fan
  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
3 bedrooms
Blackout curtains
Down duvet
Ceiling fan
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, (496)
The price is AU$749
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. You'll be 13.3 km (8.3 mi) from Ultramar Ferry Puerto JuƔrez and 15.6 km (9.7 mi) from North Beach. Highlights at this beachfront property include 4 outdoor swimming pools, a full-service spa and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with facials and mani/pedis. The restaurant, So Cal Gourmet Emporium, serves international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Business travellers can take advantage of a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. .Within a 20-minute drive of this 4-property class Costa Mujeres property, attractions include Playa Mujeres Golf Club and Cancun Mall.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Isla Mujeres Ferry Terminal - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ā€ŖIsla Blanca - ā€¬5 min drive
  • ā€ŖSo Cal Gourmet Food Emporium - ā€¬1 min walk
  • ā€ŖFlavors - ā€¬16 min walk
  • ā€ŖMar - ā€¬15 min walk
  • ā€ŖBraza Grill - ā€¬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Family-friendly fun at the beach, with 4 outdoor pools
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 5 Mar 2025 start from AU$620.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

The closest beach to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is North Beach (7.7 km).

Is there a spa on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and prenatal massages.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 932 reviews
Rating 8 - Good. 212 out of 932 reviews
Rating 6 - Okay. 153 out of 932 reviews
Rating 4 - Poor. 85 out of 932 reviews
Rating 2 - Terrible. 98 out of 932 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Prasanna

Disliked: Property conditions & facilities
Anything you wanna do, you got to pay for everything. Everything is expensive here! I will never recommend anyone to come to planet Hollywood! Itā€™s looks good in photos but thereā€™s nothing to do here! Its gets boring after days of your stay.
Stayed 2 nights in Nov 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.
Stayed 3 nights in Nov 2024

4/10 Poor

Eric

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
While staff was very friendly, Poor property conditions, only dinning options were buffet because unless you paid extra to request your room in advance you were not able to reserve specialty restaurants. Layout did not make sense. No flow. Cost vs what you received for the stay not worth it. My advice look elsewhere.
Stayed 2 nights in Oct 2024

2/10 Terrible

Janeth, Clearwater

Stayed 5 nights in Oct 2024

8/10 Good

Estaban

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean. The staff was really nice and informative about area. The only thing that wasn't wonderful was the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

chandroutie

Liked: Cleanliness, property conditions & facilities
Very good stay!
Stayed 6 nights in Oct 2024

6/10 Okay

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service and how the options for food were available, but didnā€™t like how fast they filled up. Didnā€™t get to try some of the food choices because of availability. Was suppose to have dinner on the beach as part of a reward but never got to because of weather and it was too late to find reservations for another option.
Stayed 4 nights in Oct 2024

2/10 Terrible

Herna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WOULD NEVER RETURN HERE , rooms are nasty , my bathroom had mold & mildew all over it . My tub was rusted. Food was tasteless , I got sick the last night from eating at the steak house. I literally had to eat room service my whole stay there. When I went to guest services to complain , they tried to make me sign an NDA & give me $75 to shutup . It wasnā€™t enough for what I endure there & I refused . DO YOU RESEARCH BEFORE GOING HERE !!!!!!!!!! no camera on property as well .
Stayed 4 nights in Oct 2024

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good trip. I wish it was made clear how to reserve a room on the adults only section in the Hotels.com website.
Stayed 4 nights in Oct 2024

2/10 Terrible

Desmen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was terrible, housekeeping was going thru bags when they cleaned the room kinda no a safe place for value things to be sitting in the room this place is more for family or people with kids I had a terrible experience plus had to wait 6 hrs to get my room
Stayed 4 nights in Oct 2024

8/10 Good

Carla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great job
Stayed 4 nights in Oct 2024

6/10 Okay

Marvin Lynn Thompson

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, although damaged from the hurricane the property was still nice. Food was below average. Overall had a good time but will not come back.
Stayed 6 nights in Sep 2024

8/10 Good

Claudia

Stayed 3 nights in Aug 2024

4/10 Poor

Ryan

Stayed 6 nights in Aug 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Haimraj

Stayed 4 nights in Aug 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service
Came as a large party, didnā€™t accommodate at all. Dining reservations not accommodated despite booking ahead. Poor service at poolside. Had food one day by the pool but refused the next until manager contacted. Asked for additional beer in the room and told that was an up charge. It all included for gods sake! Really?? Fun with friends but totally disappointed with resort. Put in family section despite reservations showing adult side and wanted additional 300$ for adult side?? For what? Same amenities. Had to get management involved again. Thatā€™s not what vacation should be about. There should be no stress, especially in an all inclusive . We had 20 people come. I guess the money we spent didnā€™t really matter once you get there
Stayed 3 nights in Sep 2024

4/10 Poor

Imeisha

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
This is probably the first resort Iā€™ve traveled to (out of many countries precisely, including Royalton Splash - Riveria Maya) where I felt racially profiled. We had reservations for dinner where we had to wait while others walked in. The second occurrence, we waited 15 minutes to be serviced while others around us was serviced whether that be drinks or food. The third occurrence was an event where we literally were not offered any drinks while others around us was being served; in the this situation, I flagged a gentleman for drinks and he never returned with the drinks. We traveled with our 4 year old child for a birthday in what we were very considerate of all staff we engaged with and tipped well for their services so it was unfortunate, disappointing experience. Minimal accommodations in general. We paid for an ocean view room, then we were switched on the 2nd day due to water issues and a room without a view. The new room had brown water coming out of all the bathrooms - again, Iā€™ve stayed at many resorts where Iā€™ve never experienced this (including other CancĆŗn resorts). I have videos to reflect this as well, the customer service agent informed us to just run the water for 5 minutes as if this was acceptable. We had to repeat this for all faucets each day. Check in is severely delayed and the guest waiting area is not air conditioned. It does not matter if youā€™re traveling from out of the country, the resort is not prepared or staffed to accommodate.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Itā€™s a very nice place to go with friends.
Stayed 3 nights in Jun 2024

10/10 Excellent

siony

Liked: Cleanliness
Stayed 4 nights in Jul 2024

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. We came here with 45 guests for a wedding and it was bad from the start. Check in process took forever and they gave a lot of us the incorrect room or rooms without running water and we had to go back and switch rooms after a very long day of traveling. We are all now going home feeling sick and with different types of bites and rashes all over our bodyā€™s. There were bed bugs and my dad is covered with bites. My ankle is huge and swollen from a ā€œmosquitoā€ bite and Iā€™m barely able to walk. Iā€™ve been to Cancun many times and the mosquitos and bugs at this resort were an unbelievably horrible experience. The workers were very rude and unpleasant from front desk to bartenders to restaurant staff. We never had anything in our room replaced we never had our bathroom cleaned. The food makes you sick and unable to enjoy the day. Our wristbands kept not working and we wouldnā€™t be able to get into our rooms. I had to go back to the lobby 4 times this week to ā€œfixā€ the wristband. It was my sisters wedding and they were so rude and unprofessional. It was raining and they wouldnā€™t give her a golf cart so her dress was ruined. And to finish off a perfect week we saw tons of guests leaving the hotel and relocating apparently due to Legionnaires disease spreading through the resort but the hotel denied it even though we spoke with many UK residents who were being switched to a different hotel. Several of us are going to the hospital for our rashes and bites.
Stayed 6 nights in Sep 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 4 nights in Aug 2024

10/10 Excellent

Brianna

Stayed 6 nights in Jun 2024