Hotels on the Lake in Mexico

After reading some reviews then staying there (Jan 6-10 2025) I will be all the way honest. It was a mommy and daughter’s trip. Checking in was easy traveled the world one of the first times our room was ready early. Doesn’t happen often so we were glad! Our room was clean looked good smelled good ocean view balcony. House keeping kept our room clean clean everyday we were there!!! Organized our shoes fresh towels! So no complaints as far as check in and our room. Property was clean it’s a smaller resort not as modern as some other hotels but as a smaller hotel it did its duty. The outdoor pool area is cute 3 different pool areas we unfortunately had cooler weather when we arrived so the outside area was cooler than we are comfortable with. There is a larger 14 story new hotel being constructed next door that does block the sun half of the pool area but it’s not the hotels fault the neighbors are rude. Food: so I saw alot of concerns about reservations at certain restaurants we didn’t bother the buffet was enough for me and my kids to enjoy every night food was good if my boogie American kids made it work and liked it I’m sure yall will be just fine. I’ve stayed at diamond awarded hotels and I’ve stayed at less desirable hotels in other countries (Antigua Jolly beach resort) this hotel for the price is great!!! Please remember you are in another country be respectful to their culture their language. Beach is beautiful, great shows!

When you need a place near airport - good choice

I love that it was close to Xcaret and we were able to get tours. The staff were very friendly and personable. Bellitna at the Oriental restaurant made sure we got our food in time so we won't be late for the show at Xcaret. Most of all the staff modified our stay given that we didn't get there until 2 days after our reservation because of flight cancelations.