The Westin St. Francis San Francisco on Union Square

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for The Westin St. Francis San Francisco on Union Square

Exterior
Luxury Suite, 1 Bedroom | Living room
Exterior
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Free WiFi
The current price is AU$420
includes taxes & fees
12 Apr - 13 Apr

Explore the area

Map
335 Powell Street, San Francisco, CA, 94102
  • Union Square
    ‪1 min walk‬
  • Moscone Convention Center
    ‪13 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

Room options

Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Grand Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Grand Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

Grand Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Traditional Room, 1 Queen Bed, No View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 16.5 sq m
  • Sleeps 2
  • 1 Queen Bed

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
  • 74 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

Luxury Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 88 sq m
  • City view
  • Sleeps 8
  • 1 Double Bed

Luxury Room, 1 King Bed, Bay View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 177 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

Luxury Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Luxury Suite, 2 Bedrooms, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 72 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Luxury Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 19 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Signature Suite, 1 Bedroom, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

San Francisco

A luxury stay in the heart of San Francisco awaits you at The Westin St. Francis San Francisco on Union Square. Within steps you'll find Union Square and Moscone Convention Center within a 15-minute stroll. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .Clock Bar serves local cuisine. ENO Wine Bar is the hotel's own wine bar, serving drinks along with dinner and light fare. 56000 square feet (5203 square metres) of event facilities include 35 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning to-go breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 20-minute walk of this 4.5-property class Union Square hotel, attractions include San Francisco Museum of Modern Art and Embarcadero Center.

What's nearby

  • Union Square - 1 min walk - 0.0 km
  • San Francisco Museum of Modern Art - 10 min walk - 0.9 km
  • Moscone Convention Center - 13 min walk - 1.2 km
  • Oracle Park - 3 min drive - 2.6 km
  • Lombard Street - 3 min drive - 2.5 km

Getting around

  • Powell St & Geary Blvd Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco International Airport (SFO) - 19 min drive

Restaurants

  • ‪Union Square - ‬1 min walk
  • ‪The Cheesecake Factory - ‬1 min walk
  • ‪Golden Gate Tap Room - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Shelton Theater - ‬2 min walk

About this property

The Westin St. Francis San Francisco on Union Square

Luxury hotel with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 56000 square feet (5203 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury The Westin St. Francis San Francisco on Union Square. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4.5-star San Francisco hotel is smoke free.

  • 1195 guestrooms or units
  • 31 levels
  • 2 buildings
  • 56000 sq ft of conference space
  • 5203 sq. m of conference space
  • Built in 1904
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Westin St. Francis San Francisco on Union Square offers 1195 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, German, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 78 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 6:30 AM to 11:00 AM for a fee: USD 25 to 45 for adults and USD 25 to 44 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Chateau Montelena Tasting
  • Clock Bar
  • ENO Wine Bar

Things to do

  • 24-hour gym
  • Designer stores
  • Shopping
  • Wine tasting room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 35 meeting rooms
  • 56,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 6 February 2025 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Access code, staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.25 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 25 to 45 for adults and USD 25 to 44 for children
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Valet parking fee: USD 78 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

st Westin
Westin St
Westin St Francis Union Square
Westin St Hotel
Westin St Hotel Francis Square Union
Westin St Francis Union Square Hotel
Westin St Francis San Francisco Union Square Hotel
Westin St Francis San Francisco Union Square
The Westin St Francis on Union Square
Westin St. Francis San Francisco Union Square Hotel
Westin St. Hotel
Westin St. Francis San Francisco Union Square
Westin St.
Westin Hotel San Francisco
The Westin St. Francis Hotel San Francisco
Westin San Francisco
San Francisco Westin
Westin St Francis
The Westin St Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square Hotel

Frequently asked questions

What is the cancellation policy at The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin St. Francis San Francisco on Union Square?

As of 12 Mar 2025, prices found for a 1-night stay for 2 adults at The Westin St. Francis San Francisco on Union Square on 12 Apr 2025 start from AU$363.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin St. Francis San Francisco on Union Square?

Yep, The Westin St. Francis San Francisco on Union Square has secured covered valet parking with in/out privileges for USD 78 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to The Westin St. Francis San Francisco on Union Square?

The closest beach to The Westin St. Francis San Francisco on Union Square is Ocean Beach (9.4 km).

What makes The Westin St. Francis San Francisco on Union Square a romantic place to stay?

Wine-tasting room and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin St. Francis San Francisco on Union Square.

Is The Westin St. Francis San Francisco on Union Square family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin St. Francis San Francisco on Union Square is a hit with families.

Does The Westin St. Francis San Francisco on Union Square serve breakfast?

Yep, to-go breakfast is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Westin St. Francis San Francisco on Union Square?

No, The Westin St. Francis San Francisco on Union Square does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin St. Francis San Francisco on Union Square?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Westin St. Francis San Francisco on Union Square?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Westin St. Francis San Francisco on Union Square?

Dogs are welcome at The Westin St. Francis San Francisco on Union Square, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

The Westin St. Francis San Francisco on Union Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1781 out of 2769 reviews
Rating 8 - Good. 504 out of 2769 reviews
Rating 6 - Okay. 232 out of 2769 reviews
Rating 4 - Poor. 121 out of 2769 reviews
Rating 2 - Terrible. 131 out of 2769 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We were not notified about the ongoing hotel worker strike which may have very well impacted our hotel choice. It was loud and very chaotic inside and outside of the hotel due to picketing. Super disappointing as we enjoy SF and very much looked forward to our stay at The Westin.
Stayed 2 nights in Dec 2024

2/10 Terrible

Renee, River Edge

Disliked: Cleanliness, staff & service
I checked in Westin St. Francis San Francisco on 12/5/24. The hotel room given was 943 and I had $30 credit to use. The room phone didn't work and two bulbs were out. I had to walk to the other end of the building for the hallway phone. That was ok as long as the bed was comfortable. But it was not. I went to the front desk next morning asking if I can switch a bed. The front desk was very accommodating and switched my room to 717. But the bed was still uncomfortable. Luckily, the 3d night was canceled in the morning of 12/7 (to avoid migraine). When I checked out, I asked the front desk if I could apply the $30 credit towards my final bill. She confirmed yes. Fast forward to 12/10/24, I called Westin. A front desk lady emailed me 3 statements after I explained to her my purpose of the call. The first document list the destination charges, the 2nd one list the hotel charges in general, the 3rd one is the receipt of my charge of $34.49 from Cafe Rito. I explained to her, I had no issue with the first two bills. The rep kept talking about the first two bills and said the hotel did not charge me $34.49. I kept telling her I only asked about the $34.49 charge. Then she let out a big sign with impatience. That is when said you don't understand the issue and you are impatient. She transferred me to her supervisor Elizabeth. She quickly understood the issue but she defended her employee's unprofessional behavior and cut me off every other sentences. Hope our calls are recorded.
Stayed 3 nights in Dec 2024

4/10 Poor

Christopher

I wish I had known the workers were protesting right in front of the building! They had limited staff and it showed. The room I booked wasn’t clean when I walked in. There was mess everywhere. They put me in a new room that was on a lower floor and didn’t refund any money. Housekeeping never cleaned our room. Concierge lied and said they would bring up my uber eats delivery and never did.
Stayed 2 nights in Dec 2024

6/10 Okay

Camille

Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Philippe

Travelled with family
Liked: Staff & service
When booking The hotel failed to mention that there was a major strike outside, so everybody was very loud and hitting drums. Also, everybody failed to mention the hotel iwas in major construction. The lobby was closed. The restaurant was closed very disappointed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel on Union Square. SF has Union Square very nice these days- cleaned up, well-lit, couples and families there even late at night- so that all helps to make the hotel a wonderful experience. The lobby is being redone, so that will also be excellent again soon. Concierge, front desk, and bellhops were friendly and helpful. The rooms were not super exciting except for the views, but what more do you need in SF?
Stayed 3 nights in Dec 2024

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

RACHEL

Travelled with family
Staff were kind and helpful.
Stayed 1 night in Dec 2024

8/10 Good

Hany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service or restaurants open in hotel
At this point there is a strike at some of the larger hotels including the Westin, I wish I had known this in advance of booking. Unclear when it will be resolved. If you want food, you have to order food through one of the food delivery services and go down to the lobby to pick it up.
Stayed 3 nights in Dec 2024

2/10 Terrible

David

Travelled with family and small children
loud angry employees protesting, making loud noise all day and all night. Walking outside felt uncomfortable. I wish I would have canceled the stay and go somewhere else. I wish I can call my bank and consider the charge as fraud
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicholas

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a strike going on and there are no services in the hotel. The hotel is under renovation you cannot enter or exit out most doors. The bar room service and restaurant are shut down. The noise from the strike is loud and obnoxious. The are banging trash cans and buckets They have a make shift bar in the lobby I spent $50 on two drinks in plastic cups.They should have let people know this is all going on I would have stay elsewhere.I feel ripped off cause I paid top dollar to stay here!
Stayed 1 night in Dec 2024

6/10 Okay

YUDIT

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful but needs some upgrades
The is a beautiful hotel but it needs some TLC. The rugs are old and they smell old. Also, they were dealing with a strike and it was very inconvenient.
Stayed 4 nights in Nov 2024

8/10 Good

WILLIAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Disappointed by striking employees! Also, lobby was under construction!
Stayed 2 nights in Nov 2024

2/10 Terrible

Sergio

Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always a beautiful place to stay, however the strikers made noise from 6am until 10pm in the evening. Sadly, the constant banging on garbage can all night and morning took away from our special getaway weekend.
Stayed 2 nights in Nov 2024

2/10 Terrible

Rita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Awful with the terrible noise outside the building
Stayed 4 nights in Nov 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We were received by the constant noise of an ongoing strike. Thankfully, the noise didn’t make it to the 20th floor. The staff inside was friendly and helpful. Even though the smell of old carpet was present, the bedding was comfortable and the bathroom was very spacious. Our room was not cleaned one day prior to check out…
Stayed 4 nights in Nov 2024

2/10 Terrible

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

carrie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Four out of five elevators not functioning in the main tower during our stay = long waits. Expedia should have let us know that the hotel staff were on strike. I am not complaining about the strike or the picket line - I respect the workers rights. I would have stayed elsewhere rather than cross a picket line.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Norberto

Liked: Cleanliness, staff & service
Good place in Union Square. Close to walk to all the stores
Stayed 1 night in Sep 2024

8/10 Good

Likisha Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get around from this location. Lots of pickups to tourist events in this area. Easy to commute without a car.
Stayed 3 nights in Aug 2024

10/10 Excellent

Catalina

Travelled with partner
I like pretty much everything specially the room view you can see the beauty of the city day and night time
Stayed 3 nights in Nov 2024