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The Chelsea Harbour Hotel and Spa

5.0 star property
Riverwalk London hotel in Hammersmith and Fulham with a marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Chelsea Harbour Hotel and Spa

Exterior
Indoor pool, open 8:00 AM to 8:00 PM, pool loungers
TV
Balcony
Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service

Explore the area

Map
Chelsea Harbour, London, England, SW10 0XG
  • Stamford Bridge Stadium
    13 min walk
  • Natural History Museum
    6 min drive
  • Sloane Square
    6 min drive
  • London (LHR-Heathrow)
    32 min drive

Room options

View all photos for Suite River View King

Suite River View King

Suite River View King

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
  • 49.6 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Marina View King

Suite, Marina View King

Suite, Marina View King

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Abingdon & Kensington Penthouse Suite

Abingdon & Kensington Penthouse Suite

Abingdon & Kensington Penthouse Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Marina View Twin

Premium bedding, minibar, in-room safe, desk

Suite, Marina View Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
  • 44.0 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, River View Twin

Premium bedding, minibar, in-room safe, desk

Suite, River View Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Chelsea Suite Twin

Chelsea Suite Twin

Chelsea Suite Twin

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
Separate bath and shower
  • 40.0 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Chelsea Family Balcony Suite

Premium bedding, minibar, in-room safe, desk

Chelsea Family Balcony Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Savile Penthouse Suite

Savile Penthouse Suite

Savile Penthouse Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Hairdryer
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chelsea Suite King

Chelsea Suite King

Chelsea Suite King

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Kings Penthouse Suite

The Kings Penthouse Suite

The Kings Penthouse Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
  • 175 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Exterior
Park Plaza Westminster Bridge London
Pool
Spa
Free WiFi
Restaurant
4.4 out of 5, Excellent, (3434)
The price is AU$624
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Park Plaza Westminster Bridge London

About the area

London

A luxury stay in London awaits you at The Chelsea Harbour Hotel and Spa. You'll be 3.8 km (2.3 mi) from Hyde Park and 4.5 km (2.8 mi) from Buckingham Palace. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body wraps and facials along with access to the sauna and steam room. The Harbour Bar serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the marina, gym, sauna and pool loungers. 6071 square feet (564 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 5-property class Hammersmith and Fulham hotel include Big Ben and Piccadilly Circus.

What's nearby

  • Hyde Park - 7 min drive - 3.9 km
  • Buckingham Palace - 9 min drive - 4.8 km
  • Big Ben - 11 min drive - 5.6 km
  • Piccadilly Circus - 11 min drive - 6.5 km
  • London Eye - 13 min drive - 6.9 km

Getting around

  • London Imperial Wharf Station - 5 min walk
  • Fulham Broadway Underground Station - 18 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪Chelsea Harbour Design Cafe - ‬3 min walk
  • ‪Lots Road Pub & Dining Room - ‬3 min walk
  • ‪Yamal Alsham - ‬7 min walk
  • ‪The Chelsea Ram - ‬6 min walk
  • ‪606 Club - ‬4 min walk

About this property

The Chelsea Harbour Hotel and Spa

Riverwalk London hotel in Hammersmith and Fulham with a marina
The Chelsea Harbour Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 6071 square feet (564 square metres) and includes a conference centre. A fitness centre, a sauna, and a terrace are also featured at the luxury The Chelsea Harbour Hotel and Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star London hotel is smoke free.

  • 158 guestrooms or units
  • 8 levels
  • Conference rooms
  • 6071 sq ft of conference space
  • 564 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Chelsea Harbour Hotel and Spa offers 158 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. This London hotel provides complimentary wired and wireless Internet access.

Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, Chinese (Mandarin), Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (GBP 85 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Harbour Bar

Family friendly

  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (6,071 square foot of space)

Outdoors

  • Marina
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 October to 18 November:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 65 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25.00 for adults and from GBP 12.50 for children
  • Valet parking fee: GBP 85.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Chelsea Harbour Wyndham
Chelsea Wyndham Harbour
Wyndham Chelsea Harbour
Wyndham Chelsea Harbour Hotel
Wyndham Chelsea Harbour Hotel London Grand
Wyndham Grand London Chelsea Harbour
Wyndham Harbour Chelsea
Wyndham London Grand Chelsea Harbour
Wyndham Grand London Chelsea Harbour Hotel London
Chelsea Harbour Hotel
Chelsea Harbour
The Chelsea Harbour Hotel London, England
The Chelsea Harbour Hotel
The Chelsea Harbour Spa London
The Chelsea Harbour Hotel and Spa Hotel
The Chelsea Harbour Hotel and Spa London
The Chelsea Harbour Hotel and Spa Hotel London

Frequently asked questions

What is the cancellation policy at The Chelsea Harbour Hotel and Spa?

The Chelsea Harbour Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Chelsea Harbour Hotel and Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Chelsea Harbour Hotel and Spa on 15 Dec 2024 start from AU$348.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Chelsea Harbour Hotel and Spa?

Yep, The Chelsea Harbour Hotel and Spa has valet parking with in/out privileges for GBP 85.00 per day. Onsite parking is limited.

Is there a spa on site at The Chelsea Harbour Hotel and Spa?

Yep, there is an onsite spa at The Chelsea Harbour Hotel and Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps and facials.

Does The Chelsea Harbour Hotel and Spa have a pool?

The Chelsea Harbour Hotel and Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What makes The Chelsea Harbour Hotel and Spa a romantic place to stay?

Romance packages and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Chelsea Harbour Hotel and Spa.

Is The Chelsea Harbour Hotel and Spa family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as travel cots in the guestrooms, it's no surprise that The Chelsea Harbour Hotel and Spa is a hit with families.

Are there hot tubs in the rooms at The Chelsea Harbour Hotel and Spa?

No, but there are deep-soaking baths in the guestrooms.

Does The Chelsea Harbour Hotel and Spa serve breakfast?

Yep, full breakfast is available on weekdays from 7:00 AM to 10:30 AM and weekends between 7 AM and 10:30 AM.

Is there a free airport shuttle available at The Chelsea Harbour Hotel and Spa?

No, The Chelsea Harbour Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Chelsea Harbour Hotel and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Chelsea Harbour Hotel and Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Chelsea Harbour Hotel and Spa?

No, only service animals are allowed.

The Chelsea Harbour Hotel and Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 463 out of 1000 reviews" "
Rating 8 - Good. 211 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kelly-Ann

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
NA
Stayed 1 night in Aug 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

May

Travelled with family
Liked: Property conditions & facilities
It’s a nice hotel but I didn’t like the housekeeping and room service aren’t 24/7
Stayed 2 nights in Aug 2024

8/10 Good

neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could have been a little more helpful when we arrived but overall they were very good
Stayed 1 night in Aug 2024

8/10 Good

riyaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all It was good good prompt service at bell desk and restaurant had a good time till last day after checking out forgot my daughter laptop and at front desk attendant spoiled Everything by asking unnecessary question claiming for security reason but I apologize he was being over smart .
Stayed 8 nights in Jul 2024

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean and good facilities. More then happy with our stay
Stayed 1 night in Aug 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
In disrepair, poor service... but still OK.
I normally don't review on here but I had to let people know this hotel is disrepair and the service is quite bad. Ultimately it was fine for the price but only because the staff had no idea they switched us to a 2-room suite. I argued with them upon checkin because they had no idea what they were giving us. When I gave in and accepted, and we got to the room, it was 100% different than how they described it. They just had no clue. Hotel staff is bad at answering the phone. Shower was broken 2/4 nights. Elevator down button didn't work. Many other broken things or missed details. Not a 5-star experience. Again, this hotel cannot charge a premium price even though it's supposedly a 5-star hotel. When you get there, you find out why. Very poorly run property. Too bad, because it's otherwise nice and in a nice area. We didn't mind being a little far from the city center, but only because the price was cheap.
Stayed 4 nights in Jul 2024

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff, dirty rooms, won’t recommend
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2024

10/10 Excellent

wayne, UPPER NORWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway in London.
Stayed 1 night in Jul 2024

10/10 Excellent

Holly

Amazing stay lovely staff always very help full
Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, not the cheapest but definitely great value. Now my ‘go to’ hotel in London.
Stayed 2 nights in Jul 2024

10/10 Excellent

MAHMOUD

Stayed 8 nights in Jul 2024

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay in a great hotel. Room was not available until 5pm which shouldn’t be the case in this type of hotel, but otherwise it was fabulous and staff were excellent
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Matthew

Stayed 1 night in Jul 2024

4/10 Poor

Norman, CAMBRIA HEIGHTS

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and the staff were fine with one major exception. The room advertised indicated it slept 4 (king suite) there was a king size bed and sofa the sofa was not a pullout bed it was a sofa so if 3 sleep in the king size bed and one on the sofa I guess that's 4 but that's not right. When I complained I was told my only option was to rent a bed for 65 pounds per night. Seems like they could have extended a courtesy I mean it's not like bed is costing them money but they would not. I paid it and Expedia refunded it to me Thankyou Expedia. But I did not appreciated being nickeled and dimed this way. I also made it clear to the hotel that I had 4 guests because when I booked it mistakenly said 2 travelers. Expedia put in a notification that I had 4 travelers and they said they received the notification and brushed it off and said it's just a request and means nothing to them. To be clear I spoke with a manager not a clerk. The 65 pounds to me is not the issue it was that it was that they apparently felt I had no choice so let's squeeze another 65 pounds from him. Not the way to build a customer relationship that would want to make me stay there again. didn't need to profit from it but they chose to.
Stayed 4 nights in Jul 2024

10/10 Excellent

CH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

ELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel and staff is very good. We will be staying there again for sure.
Stayed 6 nights in Jul 2024

2/10 Terrible

Abbey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was deeply disappointing due to the poor service provided by Azhur and the front desk staff. From the beginning, it was clear they did not have our best interests at heart. We dropped off our bags at 1pm and confirmed that our room would be set up for three people. This had been assured via email by Bia Bunch. However, at 5pm, the room was set up for only two. Bianca at the front desk assured us this would be fixed by our return from dinner. When we returned at 11pm, nothing had been done. Azhur and Bianca promised to bring up sheets to make the sofa bed. After 30 minutes of waiting, we had to call and chase them, wanting only to sleep. By midnight, Azhur arrived, only to discover that our "sofa bed" was just a sofa. This is unacceptable for a 5-star hotel, especially since we paid for a suite to accommodate four and had written confirmation for three. Their only response was that they were fully booked and nothing could be done. This is not an appropriate response. As a result, I had to sleep on an uncomfortable sofa with makeshift bedding. My sleep was disrupted, and my experience was ruined by having to chase staff for basic accommodations until midnight. I am profoundly disappointed with the customer service at The Chelsea Harbour Hotel. Smita at the front desk acknowledged the unacceptable nature of our experience and assured us that a full refund would be approved, we are still waiting, after chasing.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ana Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely go back!
Stayed 2 nights in Jun 2024

10/10 Excellent

Raina

Stayed 2 nights in Jul 2024