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Viceroy Santa Monica

4.0 star property
Luxury hotel with 2 outdoor pools and fitness centre

Photo gallery for Viceroy Santa Monica

View from room
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Room, 2 Double Beds, Pool View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
The current price is AU$665
includes taxes & fees
11 May - 12 May

Explore the area

Map
1819 Ocean Avenue, Santa Monica, CA, 90401
  • Santa Monica Beach
    ‪3 min walk‬
  • Santa Monica Pier
    ‪8 min walk‬
  • Venice Beach
    ‪20 min walk‬
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪42 min drive‬

Room options

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub, Ocean View (Mobility/Hearing)

View from room

Room, 2 Queen Beds, Bathtub, Ocean View (Mobility/Hearing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub, Partial Ocean View (Mobility/Hearing)

View from room

Room, 2 Queen Beds, Bathtub, Partial Ocean View (Mobility/Hearing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View (Mobility/Hearing, Bathtub)

View from room

Room, 1 King Bed, Accessible, Ocean View (Mobility/Hearing, Bathtub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Pacific)

Suite (Pacific)

Suite (Pacific)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite, Accessible (Palmetto)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible (Palmetto)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

View from room

Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Partial ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

View from room

Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View (Canary)

View from room

Room, 1 King Bed, Partial Ocean View (Canary)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Partial ocean view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Viceroy)

View from room

Room, 1 King Bed, Accessible, City View (Viceroy)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | View from room

Deluxe Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

View from room

Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Roll-in Shower (Mobility/Hearing, Canary)

Junior Suite, 1 King Bed, Roll-in Shower (Mobility/Hearing, Canary) | View from room

Junior Suite, 1 King Bed, Roll-in Shower (Mobility/Hearing, Canary)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Canary)

View from room

Room, 1 King Bed, Ocean View (Canary)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Palmetto)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Palmetto)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility/Hearing, Roll-In Shower) | View from room

Room, 1 King Bed, Accessible (Mobility/Hearing, Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View | View from room

Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Partial ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility/Hearing)

View from room

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility/Hearing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Designer toiletries
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Santa Monica

A luxury stay in the heart of Santa Monica awaits you at Viceroy Santa Monica. Within just a 10-minute stroll, you'll find Santa Monica Beach and Santa Monica Pier. Highlights at this boutique hotel include 2 outdoor swimming pools, a restaurant and a bar/lounge. .The restaurant, Sugar Palm Santa Monica, is open for breakfast, brunch, lunch and dinner. Enjoy the gym and kids' swimming pool as well as access to bike hire. 6582 square feet (611 square metres) of event facilities include 4 meeting rooms and conference space. Added amenities include Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Local cuisine breakfast is available daily between 6:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Downtown Santa Monica hotel include Venice Beach and Venice Beach Boardwalk.

What's nearby

  • Santa Monica Beach - 3 min walk - 0.3 km
  • Santa Monica Pier - 8 min walk - 0.7 km
  • Venice Beach - 20 min walk - 1.7 km
  • University of California, Los Angeles - 7 min drive - 9.8 km
  • Venice Beach Boardwalk - 11 min drive - 2.6 km

Getting around

  • Downtown Santa Monica Station - 10 min walk
  • Los Angeles Union Station - 19 min drive
  • Los Angeles Intl. (LAX) - 42 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Seaside on the Pier - ‬9 min walk
  • ‪Big Dean's Ocean Front Cafe - ‬8 min walk
  • ‪The Lobster - ‬7 min walk
  • ‪Rusty's Surf Ranch - ‬9 min walk

About this property

Viceroy Santa Monica

Luxury hotel with 2 outdoor pools and fitness centre
As a guest of Viceroy Santa Monica, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Event space at this hotel measures 6582 square feet (611 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Viceroy Santa Monica. For a fee, parking is available.

This 4-star Santa Monica hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 8 levels
  • 6582 sq ft of conference space
  • 611 sq. m of conference space
  • Deli
  • Towels for the beach
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Viceroy Santa Monica offers 162 accommodations with iPod docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

This Santa Monica hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (USD 58 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 1:00 PM for a fee: USD 20 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sugar Palm Santa Monica

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,582 square feet of conference space
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (86 centimetre high)
  • Lift (106 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • IPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 172.8 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.08 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20 to 100 per person
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per day (rates may vary)
  • Valet parking fee: USD 58 per night (in/out privileges)
  • Pet fee: USD 172.8 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Santa Monica Viceroy
Viceroy Hotel Santa Monica
Viceroy Santa Monica
Viceroy Santa Monica Hotel Santa Monica
Viceroy Santa Monica Hotel
Viceroy Hotel
Viceroy Santa Monica Hotel
Viceroy Santa Monica Santa Monica
Viceroy Santa Monica Hotel Santa Monica

Frequently asked questions

What is the cancellation policy at Viceroy Santa Monica?

Viceroy Santa Monica offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Santa Monica?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Viceroy Santa Monica on 11 May 2025 start from AU$592.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Santa Monica?

Yep, Viceroy Santa Monica has uncovered valet parking with in/out privileges for USD 58 per night.

Are there any beaches close to Viceroy Santa Monica?

Yep, Viceroy Santa Monica is a short 3-minute walk from Santa Monica Beach. Fun beach activities include windsurfing and body boarding.

Does Viceroy Santa Monica have a pool?

Viceroy Santa Monica has 2 outdoor swimming pools and a kids' pool.

What makes Viceroy Santa Monica a romantic place to stay?

Poolside dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Viceroy Santa Monica.

Is Viceroy Santa Monica family-friendly?

You bet! With amenities such as a children's pool and a deli, as well as free infant beds in the guestrooms, it's no surprise that Viceroy Santa Monica is a hit with families.

Does Viceroy Santa Monica serve breakfast?

Yeah, local cuisine breakfast is on offer daily between 6:30 AM and 1:00 PM.

Is there a free airport shuttle available at Viceroy Santa Monica?

No, Viceroy Santa Monica does not offer an airport shuttle service.

Is there a bar or restaurant at Viceroy Santa Monica?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Viceroy Santa Monica?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Viceroy Santa Monica?

Dogs are welcome at Viceroy Santa Monica, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Viceroy Santa Monica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1004 reviews
Rating 8 - Good. 193 out of 1004 reviews
Rating 6 - Okay. 105 out of 1004 reviews
Rating 4 - Poor. 64 out of 1004 reviews
Rating 2 - Terrible. 49 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
We love the staff who work at the Viceroy -everyone is very helpful and friendly.
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Viceroy!
I stayed with my family over the Christmas holiday Abd the staff at the Viceroy is AMAZING!! BJ and Alex helped me and my kids get the complimentary beach cruisers set up everyday and were so kind. The whole staff helped us feel comfortable on our home away from home fit the holidays!
Stayed 6 nights in Dec 2024

2/10 Terrible

Kerry

Stayed 1 night in Jan 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Viceroy Santa Monica Jan 2025p
Checked in on time, but the partial ocean view room was on 3rd floor with view mostly of parking lot and buildings. Called to get it changed and no one answered. Called again and they said there were no other rooms available -even without the partial ocean view. Hard to believe as it's quite big and we checked in early. No coffee maker in room and coffee in the lobby is $6. Pool was too cold whereas down the street people were swimming in their pool. Well decorated and good food. Comfortable beds and clean. Some staff very friendly, others cold. Will try another place next time.
Stayed 3 nights in Jan 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but I have some reservations
Nice hotel, but several hidden charges you must pay at check in. The area around the hotel is not the nicest, so it’s a bit too pricey for what you actually get. Swimming pool area is tiny.
Stayed 4 nights in Sep 2024

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pools are very small, no hot tub. Area around the pools not as pictured and described. I would not consider the restaurant/bar as “a vibrant scene” and we were there on the weekend.
Stayed 3 nights in Dec 2024

10/10 Excellent

KATHLEEN A

Liked: Cleanliness
Stayed 4 nights in Dec 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know why the hotel still gives out small plastic water bottles. Very non eco-conscious. Also, no coffee maker or hot water source in the room. Very poor room service options as well.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viceroy is a standard
Viceroy is a really great hotel. I have now stayed at the the one in Cabo ( spectacular) and the one in Santa Monica
Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Probably a 3-3.5 star hotel
The pros are location, clean, friendly staff, small bottles of water available in lobby, nice vanity mirror/area, fridge. Cons are no coffee in the room, no glasses in the room to get a drink, carpet was old. We are up early and had to wait for something to open to get coffee.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff so welcoming. Beach luxury. Such a vibe.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Missing basics
The hotel is in a great location but missing a lot of basics — no coffee in room and none at lobby, coffee bar has 6$ coffeee but long wait times. Internet is poor and spotty and disconnects after a day. Dog friendly property so hard to get a good nights rest. Will not return
Stayed 3 nights in Dec 2024

10/10 Excellent

fonde

Stayed 3 nights in Nov 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s groovy.
Stayed 4 nights in Dec 2024

10/10 Excellent

Minho, Oakton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall. Parking is expensive.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Stayed 3 nights in Dec 2024

10/10 Excellent

Myla

Stayed 1 night in Nov 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
The mattress is quite hard not usual but the service and the rooms are very nice and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Arun, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Nov 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lacked usual Viceroy amenities
Pro—staff is friendly and pleasant. Valet brings car fast since it’s parked on the side. Bathroom has shower tub, many hotels no longer have tub. Overall, amenities don’t match Viceroys like Cabo and Chicago, my two most recent stays. Property was budget hotel they gave a facelift. You can tell…view is of a dilapidated auditorium with plywood on side and busy road that’s noisy (you want low floor so you see pool and hedges). No Nespresso machine in room, if you want coffee you go to lobby, wait, and buy from bar (no morning self serve carafes). No signature slippers like other Viceroys. Drawers in closet don’t open because too close to bed. In 419, backlit vanity mirror flickers. Other luxury hotels want you to enjoy details, if you have a headache, the desk expresses how they hope you feel better and gives you two excedrin, bottled water, and asks what they can do. Here, they gave me Advil but a $6 charge per two tablets was added to bill. When my key stopped working, they asked room number without ID or name to replace, seems a security risk. Lobby is cute (peep green tiled lobby restroom), margaritas are well made, fun bikes, but not enough to overlook that I wanted in room coffee, slippers, to unpack in drawers I couldn’t open, and pool is behind building, so half is in the sun from about 8:30-9:30a and the rest of day it’s shaded and cold. I usually stay at Proper (great pool) or Georgian (fantastic dining options), tried this out, but will go back to one of those.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maggy

Stayed 1 night in Nov 2024