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Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Nuevo Vallarta Beach

Photo gallery for Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4 outdoor pools, pool loungers
Hallway
Lobby sitting area
Aerial view
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Pool
  • Room service
  • Spa
The current price is AU$699
includes taxes & fees
1 Mar - 2 Mar

Explore the area

Map
Blvd. Paseo Cocoteros, S/N, Nuevo Vallarta, Nayarit, 63732
  • Nuevo Vallarta Beach
    ‪8 min walk‬
  • Nuevo Vallarta Rivera Farmer's Market
    ‪3 min drive‬
  • Paradise Plaza Shopping Center
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

Similar properties

Aerial view

Wyndham Alltra Vallarta, All-Inclusive Resort

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.7 out of 5, Good, (879)
The price is AU$593
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wyndham Alltra Vallarta, All-Inclusive Resort

About the area

Nuevo Vallarta

A family-friendly stay in Nuevo Vallarta awaits you at Marival Emotions Resort & Suites Riviera Nayarit by Mercure. Within just a 10-minute stroll, you'll find popular attractions like Bay of Banderas and Nuevo Vallarta Beach. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The buffet restaurant, Casa Bella, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find beach club on site, and enjoy the on-site nightclub and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Nuevo Vallarta property, attractions include Cruise Ship Terminal and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 8 min walk
  • Vallarta Adventures - 4 min drive
  • El Tigre Golf Club - 4 min drive
  • Nayar Vidanta Golf - 5 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 5 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Mozza Mare - ‬16 min walk
  • ‪Grand Velas Riviera Nayarit - ‬6 min walk
  • ‪Al Fresco Grill - ‬11 min walk
  • ‪Casa Bella - ‬2 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬12 min walk

About this property

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Family fun on the beach, with 4 outdoor pools, near Nuevo Vallarta Beach
Some rates at Marival Emotions Resort & Suites Riviera Nayarit by Mercure are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marival Emotions Resort & Suites Riviera Nayarit by Mercure offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and Access to hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Marival Emotions Resort & Suites Riviera Nayarit by Mercure. Self parking and valet parking are free.

This 4-star Nuevo Vallarta property is smoke free.

  • 495 guestrooms or units
  • 5 dining venues
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Marival Emotions Resort & Suites Riviera Nayarit by Mercure offers 495 air-conditioned accommodations with free minibar items and a safe. 32-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Paloma
  • La Pergola

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Frequently asked questions

What is the cancellation policy at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Marival Emotions Resort & Suites Riviera Nayarit by Mercure offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Marival Emotions Resort & Suites Riviera Nayarit by Mercure on 1 Mar 2025 start from AU$699.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Yep, Marival Emotions Resort & Suites Riviera Nayarit by Mercure has a free self car park and free valet parking.

Are there any beaches close to Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Yep, Marival Emotions Resort & Suites Riviera Nayarit by Mercure is a short 8-minute walk from Nuevo Vallarta Beach. Fun beach activities include windsurfing, body boarding and parasailing.

Is there a spa on site at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Yep, there is an onsite spa at Marival Emotions Resort & Suites Riviera Nayarit by Mercure. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Marival Emotions Resort & Suites Riviera Nayarit by Mercure have a pool?

Yep, and guests recommend it! Marival Emotions Resort & Suites Riviera Nayarit by Mercure has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Marival Emotions Resort & Suites Riviera Nayarit by Mercure have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Marival Emotions Resort & Suites Riviera Nayarit by Mercure features 4 outdoor pools, a full-service spa and a nightclub.

What makes Marival Emotions Resort & Suites Riviera Nayarit by Mercure a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Marival Emotions Resort & Suites Riviera Nayarit by Mercure.

Is Marival Emotions Resort & Suites Riviera Nayarit by Mercure family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Marival Emotions Resort & Suites Riviera Nayarit by Mercure is a hit with families.

Is there a free airport shuttle available at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

No, Marival Emotions Resort & Suites Riviera Nayarit by Mercure does not offer an airport shuttle service.

Is there a bar or restaurant at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

No, pets are not allowed.

Marival Emotions Resort & Suites Riviera Nayarit by Mercure Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1125 reviews
Rating 8 - Good. 327 out of 1125 reviews
Rating 6 - Okay. 174 out of 1125 reviews
Rating 4 - Poor. 90 out of 1125 reviews
Rating 2 - Terrible. 76 out of 1125 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Amazing place for the price.
Stayed 3 nights in Nov 2024

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was not told by the hotel or Expedia that two out of the 7 restaurants were closed for renovation and a further two restaurants were only open to members (time share holders). So this limited us to the Buffett restaurant (lovely food) and the remaining two restaurants we had to queue from 7am in order to make a reservation. The 3 we were able to use in total were fantastic. Renovation work on the property did come with some noise up until 9pm and on 1 day due to cutting concrete it came with a lot of dust.
Stayed 7 nights in Nov 2024

8/10 Good

Lakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this resort was wonderful. Selection of food and restaurants was a bonus. Toiletries were lacking. The lack of shampoo/conditioner or soap was a bit disappointing. Overall it is a 4**** and was disappointed. Great place for families with children. Lots of activities for children.
Stayed 4 nights in Nov 2024

2/10 Terrible

Sasa

Disliked: Cleanliness, staff & service
Will never ever stay here again. Worst vacation ever
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at this hotel. We got a suite this time and it was incredible! The room was perfect for our family. The hotel itself was beautiful as always. There are some renovations happening so our restaurants were a little limited but I'm sure things will be great when the renovations are complete. The entire staff are super friendly and helpful. The gym was amazing, it had everything you could want. We did our laundry here before leaving & the machines worked very well. Will definitely return for another visit!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jayme

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marival emotions was a perfect get away for our family! Very family friendly resort with a lot of options. Activities and options for most. Food was average, but great for what I’d expect when they’re feeding hundreds of people at once. Staff are very friendly. Resort is beautiful. Ocean front room is definitely worth it, except when you see a wedding being set up as it goes very loudly to 11pm, but we appreciated the sharp 11pm quiet. Kids pool area was amazing and the quieter pool options were great too. Kids buffet is a very nice touch (dinner only) and kids activities/shows (although 8:30pm was very late for us). Special restaurants had great food, service and options. Beach club was worth every extra penny to have amazing service, views and a different food options. Negatives were there was mega construction going on at the time with almost constant work often starting early and going late into the night (jack hammering and very loud working). With construction there was only one special restaurant operating and rotating types nightly.there also seemed to be a lot of day passes at the pool which made for weird experiences as these people often were careless about the rules or overall well-being of others/ the resort as they were just in and out. Overall, would stay here again and recommend to families.
Stayed 7 nights in Oct 2024

2/10 Terrible

Arturo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is under renovations. Its loud and only one restaurant is open. Staff is full of excuses
Stayed 7 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly resort, lots of fun
Stayed 7 nights in Oct 2024

6/10 Okay

Nury

Stayed 6 nights in Oct 2024

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

maria

Stayed 5 nights in Aug 2024

6/10 Okay

Alma Belem

Liked: Cleanliness, staff & service
Disliked: Amenities
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, everything was great no complaints. There were a few little things like certain conditions of the buildings and room but it's literally right by the ocean. Things are going to have a little rust or erode. I saw a few times they had people cleaning up the stairs rails which was cool. The employees seems hard working and sort of understaffed which is unfortunate. Shout out to the bar tenders at the pizza area (I'm terrible with names) they were always nice. Their night is cool but sucks it's only on the weekends. Something that did suck is their introduction of the club is way too long. Totally personal preference and understandable, they do have a lot of American/ Caucasian folks but if they played more Mexican/Latin music that would have been cool. Didn't try any of the restaurants you had to reserve. Food overall was good. I usually found something that I liked. Breakfast was meh for me. Overall, I would come back here
Stayed 7 nights in Aug 2024

8/10 Good

Rymon

Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Yazmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We come to this resort almost every year. Its great for families with children. Kids pool was the highlight. Food is really good. Its clean and staff are very nice, not everyone speaks english. Only small things to be aware of. Lots of mosquitoes in the club lounge and no elevator for rooms located on the club area.
Stayed 7 nights in Aug 2024

4/10 Poor

Raul Gauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

juan

Stayed 7 nights in Jul 2024

10/10 Excellent

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a beautiful and safe area!
Stayed 5 nights in Jul 2024

6/10 Okay

Jocelyne

Travelled with family, Travelled with family and small children
The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.
Stayed 5 nights in Jul 2024

4/10 Poor

Edin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Emerson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.
Stayed 5 nights in Jul 2024

10/10 Excellent

Irelan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options and great amenities!
Stayed 4 nights in Jul 2024

2/10 Terrible

Cecibell

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!
Stayed 5 nights in Jul 2024

6/10 Okay

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at the hotel beginning till end
Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.
Stayed 5 nights in Jul 2024