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Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior detail
Preferred club Presidential Suite Ocean View
Exterior
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
The current price is AU$1,140
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Carretera Cruz de Huanacaxtle, Punta de Mita, NAY, 63762

Room options

View all photos for Preferred club Presidential Suite Ocean View

Preferred club Presidential Suite Ocean View

Preferred club Presidential Suite Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - king
  • 239 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Preferred Club Jr Suite Ocean View King

Preferred Club Jr Suite Ocean View King

Preferred Club Jr Suite Ocean View King

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - king
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ambition Suite Panoramic View

Preferred Club Ambition Suite Panoramic View

Preferred Club Ambition Suite Panoramic View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 104 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - king
  • 135 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Preferred Club Jr. Suite Panoramic View 2 Queen Beds

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Panoramic View 2 Queen Beds

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Preferred Club Jr Suite Sun Deck King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck King

Highlights

Deck/patio
Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Jr Suite Sun Deck Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Panoramic View Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Panoramic View Double

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
Blackout curtains
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Panoramic View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Panoramic View

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Jr Suite Panoramic View King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Panoramic View King

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical View King

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

Junior Suite Tropical View Double

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
Blackout curtains
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive. Within steps you'll find Punta de Mita Sea Pool and Destiladeras Beach within a 10-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include massages along with access to the sauna. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Each morning free buffet breakfast is offered between 7:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Punta de Mita property include Bay of Banderas and Punta de Mita Beach.

What's nearby

  • Punta de Mita Sea Pool - 2 min walk - 0.2 km
  • Destiladeras Beach - 7 min walk - 0.7 km
  • Punta de Mita Beach - 7 min drive - 7.0 km
  • Punta Mita Golf Club - 11 min drive - 10.5 km
  • El Anclote Beach - 12 min drive - 9.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 38 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬1 min walk
  • ‪Manatees Pool Lounge - ‬1 min walk
  • ‪Bluewater Grill - ‬1 min walk
  • ‪Árbol - ‬11 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬12 min walk

About this property

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a rooftop terrace and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Punta de Mita property.

  • 278 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 12711 sq ft of conference space
  • 1181 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive offers 278 air-conditioned accommodations with free minibar items and minibars. 32-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

7 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Dreams Bahia Mita Surf & Spa - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 712 reviews
The price is AU$1,061
includes taxes & fees
20 Apr - 21 Apr
Dreams Bahia Mita Surf & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE WATERS
  • BORDEAUX
  • MARKET CAFE
  • MEZES
  • OLIO

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Kayaking
  • Snorkelling
  • Surf lessons
  • Surfing/bodyboarding
  • TV in common areas
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (12,711 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number PBG170717A85

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Secrets Bahia Mita Surf Spa
Secrets Bahia Mita Surf Spa All Inclusive
Secrets Bahia Mita Surf Spa All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive on 20 Apr 2025 start from AU$1,140.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is a short 7-minute walk from Destiladeras Beach. Fun beach activities include yoga, volleyball and surfing.

Is there a spa on site at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive. It has a steam room and a sauna. You'll enjoy services like massages.

Does Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive have a pool?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

Is Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive family-friendly?

No, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is an adults-only property.

Does Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily from 7:30 AM to 11:30 AM.

Is there a free airport shuttle available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

No, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive's 7 restaurants.

What time are check-in & check-out at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Dogs are welcome at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 518 reviews
Rating 8 - Good. 99 out of 518 reviews
Rating 6 - Okay. 50 out of 518 reviews
Rating 4 - Poor. 26 out of 518 reviews
Rating 2 - Terrible. 20 out of 518 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 7 nights in Dec 2024

6/10 Okay

Pauline

Travelled with partner
Liked: Cleanliness
Very little poolside music was played. After 12 for the water aerobics then it was shut off until 4 and played for 30 min. Pool activities were poor. The instructor for the water pole class did not know how to teach it. Offer something else if they don’t know how to teach the class. No fun pool party game: only water poker. Food was okay but buffet food was always very cold. The layout concept design was weird and a bit of a miss for us. Everything was situated in the middle with the very little separated dreams from secrets and they would either play music on one side or the other or there was nothing played at all on either side. We did not have a terrible time but we also would not go back to this resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Dec 2024

6/10 Okay

cesar

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Nice property but some areas of the hotel need maintenance improvements.
Stayed 2 nights in Nov 2024

10/10 Excellent

Osvaldo

Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort. It has been the best place in puerto Vallarta that we’ve visited. Amazing experience
Stayed 3 nights in Nov 2024

8/10 Good

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Natalia

Stayed 3 nights in Sep 2024

8/10 Good

Kirstin-Britt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property for a wedding. The hotel is beautiful and setting is amazing. Although the beach is very rocky so bring water shoes. The staff at every level were awesome! Lots of dining options - food was average.
Stayed 4 nights in Oct 2024

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience on our honeymoon. Especially with chef Felipe, and our servers Julio and Fransisco. Only downfalls is that the beach isn’t as great as the pools, and there really isn’t anywhere to walk or any green space.
Stayed 6 nights in Oct 2024

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Jennifer

Stayed 4 nights in Sep 2024

10/10 Excellent

Niloufar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler Omar mess was great . Our favorite restaurant Mesa great food and service Isley and chef Daniel were great .
Stayed 5 nights in Oct 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a quick honey moon, all the staff made sure to have details all around, the French restaurant is awesome! And since we’re tight on budget we fell for a “breakfast” to have a discounted spa session, it was a mistake!! We lost 2hrs on our arrival with the lady selling us this… the 3-4 in the breakfast, getting to talk with like 5-6 people, a regular breakfast in the buffet… waste of time, I would have paid the 100 USD they discounted instead of losing all this time… other than this, everything was awesome!
Stayed 1 night in Oct 2024

6/10 Okay

Maria, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property. The premium swimming pool has beautiful views, but if the hotel advertises for adults only, it should not have kids around in common areas or restaurants.
Stayed 2 nights in Oct 2024

6/10 Okay

Cesar, San Ysidro

Travelled with family
Liked: Cleanliness, amenities
The preferred areas were too crowded, we had to wait up to an hour to be able to enjoy some of these "exclusive areas". The staff was not organized and we could see the stress on the face of the employees dealing with the guests. We even witnessed attitude issues in between employees. We agreed on a cleaning schedule but the staff did not respect it. We had an issue with one of the rooms, the main door wouldn't close at all. We reported the issue and once again they had us waiting for a long time. We stayed the 1st week of october, peak tourist season is supossed to be in between december and march. If we had to wait and staff was overwhelmed, i can't imagine this resort during high tourist season.
Stayed 4 nights in Sep 2024

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, our room was nice with a view of the jungle. The hallway by our smelled like ammonia or cats if you will so that wasn’t great. Pools were nice but water was a bit murky so felt unclean. Beach area was quite nice as well as gym and activities all great. Food wise the breakfast buffet was very good and lunch by the Manatee pool was great. The dinner dining options varied from not impressive to decent. Overall a nice stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Guillermo, Ciudad de México

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, amazing food but, above all, the staff changes the experience. We chose the property for the location and facilities, but we will certainly come back because the staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
惡
Stayed 4 nights in Sep 2024

10/10 Excellent

Andre, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel big, always best to stay at the secrets seciton
Stayed 8 nights in Mar 2024

2/10 Terrible

simone

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my doubts staying at a Secrets but the property pictures look really nice and it was just a few days so decided to try it. Never again. The property is still under construction, at one point we had no running water and our first room the bathroom smelled like sewage. I was promised a refund but never got it. The staff appeared to be nice and helpful but clearly not authentic. Never again. They also try to sell you time share.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria Guadalupe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience the hotel is beautiful the food drinks are A-1 nothing negative to say. & guy that works in secret his name Marvin David Lopez took care of us & help us a lot with hotel information
Stayed 4 nights in Sep 2024

8/10 Good

LaRae Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and relaxing. It was our first experience at an all inclusive resort and it was exactly what we needed. I would say the only negative thing we have to say is that it’s not really adults only. The Dreams side is family and the Secrets side is adults only. But the family pools are in the middle. Some restaurants are adult only but not all of them. Our room over looked the family pools. There were a lot of children on the property. I don’t think it should be advertised as adults only.
Stayed 7 nights in Aug 2024