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W Punta de Mita

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Punta de Mita

Property amenity
Surfing/boogie boarding
Exterior
Suite, 1 King Bed, Non Smoking, Oceanfront | View from room
4 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • All-inclusive
The price is AU$811
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Km 8 5 Carretera Punta de Mita, Desarrollo Costa Banderas, Punta de Mita, NAY, 63734
  • Bay of Banderas
    2 min walk
  • Venazú W Punta de Mita
    1 min walk
  • Puerto Vallarta Bus Terminal
    31 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    45 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Lake View

Room, 2 Double Beds, Non Smoking, Lake View

Room, 2 Double Beds, Non Smoking, Lake View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront | Living room

Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking, Lake View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Smoking, Oceanfront

Suite, 2 Bedrooms, Smoking, Oceanfront | Living room

Suite, 2 Bedrooms, Smoking, Oceanfront

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 337 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Marvelous Suite, Suite, 1 King Bed, Non Smoking, Oceanfront

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Oceanfront | Bathroom

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 122 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Double Beds, Non Smoking, Balcony

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lake View

View from room

Room, 1 King Bed, Non Smoking, Lake View

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 41 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 122 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Deck/patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Beach view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Conrad Punta de Mita

On private beach
Pool
Spa
Pet-friendly
4.5 out of 5, Wonderful, (337)
The price is AU$1,779
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Conrad Punta de Mita

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at W Punta de Mita, a recipient of the prestigious Travel & Leisure 500 award in 2021. You'll be 0.2 km (0.1 mi) from Bay of Banderas and 2.6 km (1.6 mi) from Destiladeras Beach. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to AWAY can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The theme restaurant, Spice Market, serves Pan-Asian cuisine and is open for dinner. WET Deck is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4.5-property class Punta de Mita hotel include Marina Riviera Nayarit at La Cruz and Punta Mita Golf Club.

What's nearby

  • Destiladeras Beach - 11 min drive
  • Punta Mita Golf Club - 14 min drive
  • Punta de Mita Beach - 16 min drive
  • El Anclote Beach - 19 min drive
  • Playa Bucerias - 20 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 45 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬5 min drive
  • ‪Manatees Pool Lounge - ‬5 min drive
  • ‪Bluewater Grill - ‬5 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬7 min drive
  • ‪Himitsu - ‬6 min drive

About this property

W Punta de Mita

Luxury hotel on the beach, with 2 outdoor pools
Some rates at W Punta de Mita are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At W Punta de Mita, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre, a steam room and a garden. Free self parking is available.

This 4.5-star Punta de Mita hotel is smoke free.

  • 126 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 1345 sq ft of conference space
  • 125 sq. m of conference space
  • Built in 2016
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
W Punta de Mita offers 126 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 58-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Punta de Mita hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, AWAY. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
W Punta de Mita is listed in the 2021 Travel + Leisure 500.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 930 for adults and MXN 450 for children
  • 2 beach bars
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chevycheria
  • Salero
  • Spice Market
  • Venazú
  • WET Deck

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Paddleboard
  • Pro golf shop
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Beach toys
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,345 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (43 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 58-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in All-Inclusive rate plans receive benefits for 2 persons. Fees will apply at check-in for 3rd and 4th guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night, plus a deposit of MXN 2050 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 1665.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 13 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 930 for adults and from MXN 450 for children
  • Pet deposit: MXN 2050 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 1665.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W Punta Mita Hotel La Cruz de Huanacaxtle
W Punta Mita Resort Punta de Mita
W Punta Mita Resort
W Punta Mita Punta de Mita
W Punta Mita

Frequently asked questions

What is the cancellation policy at W Punta de Mita?

W Punta de Mita offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Punta de Mita?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at W Punta de Mita on 12 Jan 2025 start from AU$717.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Punta de Mita?

Yep, W Punta de Mita has a free self car park.

Are there any beaches close to W Punta de Mita?

The closest beach to W Punta de Mita is Punta de Mita Beach (7.8 km).

Is there a spa on site at W Punta de Mita?

Yep, AWAY is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does W Punta de Mita have a pool?

W Punta de Mita has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at W Punta de Mita?

W Punta de Mita features 2 beach bars, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes W Punta de Mita a romantic place to stay?

Beachfront dining and wine-tasting room, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at W Punta de Mita.

Is W Punta de Mita family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that W Punta de Mita is a hit with families.

Does W Punta de Mita serve breakfast?

Yep, buffet brekkie is available daily between 7:00 AM and noon.

Is there a free airport shuttle available at W Punta de Mita?

No, W Punta de Mita does not offer an airport shuttle service.

Is there a bar or restaurant at W Punta de Mita?

Relax with a coldie at the 2 beach bars or 2 poolside bars, and grab a meal at the onsite restaurant that serves Pan-Asian cuisine.

What time are check-in & check-out at W Punta de Mita?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Punta de Mita?

Cats and dogs are welcome at W Punta de Mita, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at W Punta de Mita?

There is a golf course next to W Punta de Mita.

W Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 580 reviews" "
Rating 8 - Good. 106 out of 580 reviews" "
Rating 6 - Okay. 46 out of 580 reviews" "
Rating 4 - Poor. 21 out of 580 reviews" "
Rating 2 - Terrible. 19 out of 580 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little dated, but amazing staff and an enjoyable stay
Stayed 3 nights in Sep 2024

2/10 Terrible

eutiquio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
incidente en alberca, falta de mantenimiento....
Tuve un percance en la alberca, se rompió una rejilla y me lesione la pierna. El servicio medico es precario para hacer evaluaciones mas profundas o garantizar que pueda uno estar de manera adecuada. De manera de cortesía me ofrecieron un par de pizzas por el percance. En 1.5 días no pude disfrutar las amenidades del hotel por el incidente, lo menos que pudieron hacer es un descuento o retribución; en ningún momento tuve el acercamiento del gerente para ver tal situación. En recepción externe mi sentir y me comentaron que no podían hacer nada al respecto. Es mi segunda visita y debo comentarles que en 5 años el hotel luce igual, se nota que no dan mantenimiento a zonas de riesgo, además que los meseros son muy lentos en el servicio respecto a la primera vez que me hospede ahí. La comida es muy buena y la atención para los niños estupenda.
lesión en rejilla de alberca
rejilla vieja en alberca
Stayed 5 nights in Aug 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view
Stayed 5 nights in Aug 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

ANA SOFIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Shannon

Stayed 2 nights in Jul 2024

10/10 Excellent

opher

Stayed 5 nights in Jul 2024

10/10 Excellent

Carlos

Un gran lugar
Stayed 4 nights in Jul 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is great. A lot of the natural jungle was left intact so makes the rooms feel secluded and private. All the food was amazing and have multiple dining options and the service was above and beyond.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel we will definitely be coming back!
Stayed 3 nights in Jun 2024

10/10 Excellent

Douglas

Stayed 3 nights in Jun 2024

6/10 Okay

Marthell

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Diego, San antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, super quality food, super friendly staff
Stayed 2 nights in Jun 2024

8/10 Good

Luis Fernando

Stayed 4 nights in Jun 2024

8/10 Good

iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Room description states queen beds when in reality there full beds . Outlets in restroom did not function . My room had plunge pool had already asked to get extra towels every time housekeeping was there and did not get . Food and drinks are good but over prized . Had asked for late check out on day 1 was told they would contact me day prior to check out , had to call them on day of check out since never received call,was told after 1 pm cost of late check out was $100 . During check out was charged $162 for late check out was also charged for meals that were not ours as well as transportation .
Stayed 4 nights in Jun 2024

10/10 Excellent

Arturo Schwarzbeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2024

8/10 Good

marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax
Stayed 4 nights in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in May 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in May 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Our third time at the W and the staff members were even more gracious than we remembered. It's always the small things make hotel stays memorable. The concierge, Aide, stayed beyond her shift to get our boating expedition details squared away and when we were at the pool the staff brought unexpected desserts to our teenage girls.
Stayed 1 night in Apr 2024

6/10 Okay

Elan

Liked: Cleanliness
Disliked: Property conditions & facilities
Run down
Stayed 2 nights in Apr 2024