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Crown Promenade Melbourne

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crown Promenade Melbourne

In-room safe, desk, iron/ironing board, WiFi
Exterior
Pool
Lobby
Pool

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Spa
    Spa
  • Hot tub
    Hot tub

Explore the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Southbank Promenade
    4 min walk
  • Crown Casino
    5 min walk
  • Melbourne Convention and Exhibition Centre
    6 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    24 min drive

Room options

Similar properties

Exterior
Crowne Plaza Melbourne, an IHG Hotel
Pool
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1002)
The price is AU$240
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Crowne Plaza Melbourne, an IHG Hotel

About the area

Melbourne

At Crown Promenade Melbourne you'll be within just a 10-minute stroll of popular attractions like Southbank Promenade and Crown Casino. Highlights at this hotel include a full-service spa, a casino and a bar/lounge. .Enjoy the gym, Hot tub and sauna. Added amenities include spa services, a business centre and a terrace. .Within a 15-minute walk of this 3.5-property class Southbank hotel, attractions include Melbourne Convention and Exhibition Centre and Collins Street.

What's nearby

  • Crown Casino - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 6 min walk - 0.5 km
  • SEA LIFE Melbourne - 9 min walk - 0.8 km
  • Collins Street - 11 min walk - 0.9 km
  • Melbourne Central - 3 min drive - 2.0 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • Pay films
  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Desk
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

Are there any beaches close to Crown Promenade Melbourne?

The closest beach to Crown Promenade Melbourne is St Kilda Beach (5.3 km).

Is there a spa on site at Crown Promenade Melbourne?

Yep, there is an onsite spa at Crown Promenade Melbourne.

Does Crown Promenade Melbourne serve breakfast?

Yeah, breakfast is offered daily.

Is there a free airport shuttle available at Crown Promenade Melbourne?

No, Crown Promenade Melbourne does not offer an airport shuttle service.

What time are check-in & check-out at Crown Promenade Melbourne?

Check-in begins at 2 PM. Check-out time is 11 AM.

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 35 out of 1003 reviews" "
Rating 4 - Poor. 6 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Stayed 2 nights in Nov 2024

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting. Bed was wobbly and not supportive. Sore back. Pillows were used and crumpled. No bloody room service are u kidding that’s what people want especially in a 5 star crown hotel! I ordered balloons for the room as it was my husband 60 th birthday. The numbers were around the wrong way so it read 06. Really. What the actual…… nobody could care less. Never going back.
Stayed 5 nights in Oct 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Stayed 1 night in Oct 2024

8/10 Good

Robyn Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Stars - not 4.
Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Benn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jade Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shops, restaurants, bars
Stayed 2 nights in May 2022

10/10 Excellent

Keryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, beautiful rooms
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, has everything you need on site. So glad we chose Crown!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the views were amazing
Stayed 1 night in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great staff
My wife and I had a lovely two nights here and will definitely go back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner King Room - Not at all what is advertised.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night great hotel all staff prompt with service and friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back

6/10 Okay

Liz, Gippsland

Liked: Cleanliness, staff & service, room comfort
Good location
Second stay at Promenade. Expected same corner king room but received a different one with different layout. Disappointing. Droning noise all night from air conditioning vents at Casino maybe? Difficult to sleep. Also bed linen is "noisy". Otherwise, lovely and clean and good location.

10/10 Excellent

Jo, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnighter
This is a lovely hotel close to the casino, restaurants, movie theatres and shops and very reasonably priced.

8/10 Good

Kez, Gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for our conference
Very friendly staff, room was nice, ordered breakfast in our room which had very generous portions.

10/10 Excellent

Julie, Shepparton Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and in a great location
We often stay at the Promenade as we know it is very comfortable and staff are always very accommodating. The location is great, either dine at the Mesh or there are many other great restaurant's close by. We can't resist going to Crown Casino as the vibe there is always great. What more could you ask for!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was great defiantly will go back there, great location, easy to get to & from the city...the hub of all bars, clubs & most importantly the Food!