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Pier One Sydney Harbour, Marriott Autograph Collection

5.0 star property
Bayside Sydney hotel in Dawes Point with a 24-hour business centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Pier One Sydney Harbour, Marriott Autograph Collection

View from room
Premium bedding, pillow-top beds, minibar, in-room safe
Room, 1 King Bed with Sofa bed
Exterior
Breakfast, dinner served; local cuisine, sea views

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Laundry
  • Housekeeping
  • Room service
The price is AU$339
includes taxes & fees
27 Jan - 28 Jan

Explore the area

Map
11 Hickson Road, Walsh Bay, Dawes Point, NSW, 2000
  • Sydney Harbour Bridge
    ‪5 min walk‬
  • Overseas Passenger Terminal
    ‪9 min walk‬
  • Circular Quay
    ‪16 min walk‬
  • Sydney, NSW (RSE-Rose Bay Seaplane Base)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View)

Room, 1 King Bed (View)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View)

Room, 1 King Bed (View)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Balcony

Presidential Suite, 1 Bedroom, Balcony | Living area

Presidential Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Balcony)

Suite, 1 King Bed, Balcony (Balcony)

Suite, 1 King Bed, Balcony (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Balcony)

Suite, 1 King Bed, Balcony (Balcony) | View from room

Suite, 1 King Bed, Balcony (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (View)

Suite, 1 King Bed with Sofa bed (View)

Suite, 1 King Bed with Sofa bed (View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (View)

Suite, 1 King Bed with Sofa bed (View) | Living area

Suite, 1 King Bed with Sofa bed (View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 49.6 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Balcony)

Suite, 1 King Bed, Balcony (Balcony)

Suite, 1 King Bed, Balcony (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 60 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 60 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Lake view

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Harbour view
  • Sleeps 2
  • 1 King Bed

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Exterior

Shangri-La Sydney

Pool
Spa
Free WiFi
Restaurant
4.4 out of 5, Excellent, (2177)
The price is AU$560
for 1 room
includes taxes & fees
4 Feb - 5 Feb
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About the area

Sydney

A luxury stay in the heart of Sydney awaits you at Pier One Sydney Harbour, Marriott Autograph Collection. Within steps you'll find Sydney Harbour Bridge and Overseas Passenger Terminal within a 10-minute stroll. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .The restaurant, PIER dining, serves local cuisine and is open for breakfast and dinner. PIER BAR is the hotel's own bar, serving drinks along with lunch and dinner. Added amenities include free Wi-Fi in public areas and a 24-hour business centre. On weekday mornings buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this 5-property class Dawes Point hotel include Circular Quay and Sydney Opera House.

What's nearby

  • Sydney Harbour Bridge - 5 min walk
  • Overseas Passenger Terminal - 9 min walk
  • Circular Quay - 16 min walk
  • Sydney Opera House - 5 min drive
  • Luna Park Sydney - 5 min drive

Getting around

  • Sydney Circular Quay Station - 13 min walk
  • Wynyard Station - 17 min walk
  • Sydney Airport (SYD) - 27 min drive

Restaurants

  • ‪The Squire's Landing - ‬9 min walk
  • ‪The Dining Room - ‬6 min walk
  • ‪Ribs & Burgers the Rocks - ‬6 min walk
  • ‪Harbourfront Seafood Restaurant - ‬8 min walk
  • ‪6HEAD - ‬7 min walk

About this property

Pier One Sydney Harbour, Marriott Autograph Collection

Bayside Sydney hotel in Dawes Point with a 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1808 square feet (168 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Pier One Sydney Harbour, Marriott Autograph Collection. For a fee, parking is available.

This 5-star Sydney hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 4 levels
  • 1808 sq ft of conference space
  • 168 sq. m of conference space
  • Built in 1912
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pier One Sydney Harbour, Marriott Autograph Collection offers 189 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (AUD 70 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; AUD 45 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • PIER BAR
  • PIER dining

Things to do

  • Bicycle rentals

Family friendly

  • Free cot
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (1,808 square foot of space)

Outdoors

  • Garden
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Guests will receive smart lock details
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: AUD 120 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 45 per person
  • Valet parking fee: AUD 70.00 per day (in/out privileges)
  • Pet fee: AUD 120 per accommodation, per night
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Autograph Collection Pier One Sydney Harbour
Pier One Sydney Harbour Autograph Collection Dawes Point
Pier One Sydney Harbour Autograph Collection Hotel Dawes Point
Pier One Sydney Harbour Marriott Autograph Collection Hotel
Pier One Sydney Harbour Marriott Autograph Collection
Hotel Pier One Sydney Harbour, Marriott Autograph Collection
Pier One Sydney Harbour Autograph Collection
Pier One Sydney Harbour Marriott Autograph Collection
Pier One Sydney Harbour, Marriott Autograph Collection Hotel

Frequently asked questions

What is the cancellation policy at Pier One Sydney Harbour, Marriott Autograph Collection?

Pier One Sydney Harbour, Marriott Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier One Sydney Harbour, Marriott Autograph Collection?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Pier One Sydney Harbour, Marriott Autograph Collection on 27 Jan 2025 start from AU$339.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier One Sydney Harbour, Marriott Autograph Collection?

Yep, Pier One Sydney Harbour, Marriott Autograph Collection has uncovered valet parking with in/out privileges for AUD 70.00 per day.

Are there any beaches close to Pier One Sydney Harbour, Marriott Autograph Collection?

The closest beach to Pier One Sydney Harbour, Marriott Autograph Collection is Bondi Beach (7.6 km).

What makes Pier One Sydney Harbour, Marriott Autograph Collection a romantic place to stay?

Ocean-view dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Pier One Sydney Harbour, Marriott Autograph Collection.

Does Pier One Sydney Harbour, Marriott Autograph Collection serve breakfast?

Yeah, buffet brekkie is offered on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Pier One Sydney Harbour, Marriott Autograph Collection?

No, Pier One Sydney Harbour, Marriott Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Pier One Sydney Harbour, Marriott Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier One Sydney Harbour, Marriott Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Pier One Sydney Harbour, Marriott Autograph Collection?

Cats and dogs are welcome at Pier One Sydney Harbour, Marriott Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Pier One Sydney Harbour, Marriott Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1003 reviews" "
Rating 8 - Good. 193 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

allan

Liked: Staff & service
Disliked: Property conditions & facilities
We thought that the property was "tired", it requires a good revamp. The passageways seemed not to cared for properly with paper refuse on the floor. Generally not up to standard.
Stayed 1 night in Jan 2025

8/10 Good

Rockland, Inglewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel for business and pleasure on many occasions and have always had great experiences. I was however very surprised and disappointed to see that dogs are now welcomed to stay in the rooms. Having to share common areas and particularly air conditioned recycled air from the hallways into my room is not acceptable. Dogs that urinate etc at the outdoor seating area whilst we were having breakfast is not acceptable. The staff service, friendliness and the kitchen staff food presentation is excellent and by no means is a reflection upon them that animals are allowed to be allowed at this hotel. This in my opinion is a big deterrent for my future bookings when a 5 star hotel allows animals in the rooms and the public areas. We have dogs as well but I would never travel with them, far less inflect them on others when I stay at any property. Sad to say it will be my last visit here as I cannot abide animals in rooms and at the dinning areas.
Stayed 3 nights in Dec 2024

10/10 Excellent

jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at this lovely hideaway in the heart of Sydney. Beautiful view over the harbour, accommodation clean, staff very helpful and an easy stroll to The Rocks and Circular Key. Would definitely stay again
Stayed 1 night in Nov 2024

8/10 Good

Marie-Claude Sheila

Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Very well positioned with great food options
Stayed 1 night in Nov 2024

6/10 Okay

Lone

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very BIG disappointment , having booked a room with a balcony, to discover that the so called ‘balcony’ was 35 cm !!!!! Wide!! It was not even possible to turn around there . I would dare to say that the general opinion of a balcony would be that at least that a chair would fit onto it . Will definitely not stay there anymore. Cheers Lone
Stayed 2 nights in Oct 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Aashita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend staycation
Super friendly staff, lovely hotel room, bathroom was a little small, but overall very happy with my stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great views and walkable to bars and restaurants.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay, not quite up to their usual standard this time, but still a very good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rahul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Really enjoyed the last minute decision to go and stay in the city
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Rodney

Travelled with partner
Disliked: Property conditions & facilities
It was more of an event and functions facility not ideal a holiday.
Stayed 6 nights in Sep 2024

10/10 Excellent

Mary, Albany

Liked: Staff & service, amenities, property conditions & facilities
We highly recommend staying here! The staff was incredibly helpful and our room was very comfortable. After flying for almost 15 hours and getting to the hotel around 8:30 am, we were able to use the restroom in the workout room to get a shower. That was huge! We left our luggage with the front desk and meandered around the harbor until our room was ready. The breakfast was lovely too. Great location also.
Stayed 3 nights in Sep 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Harbour Bridge and the Opera House. Convenient for food and shopping as well as access to the light rain and busses.
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Base for a night away
Stayed 1 night in Sep 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our entire stay from the moment we were greeted to the moment they wished us a safe continued journey
Stayed 3 nights in Sep 2024

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!! Would say that the food at the on site restaurant was not very nice and pricey. But loved the atmosphere of the bar on the water and the staff were lovely and accommodating.
Stayed 1 night in Sep 2024

10/10 Excellent

amjad

Stayed 2 nights in Aug 2024

10/10 Excellent

leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, all staff were courteous, friendly efficient & professional, concierge, front desk, room maid & wait staff, cannot fault your team, you should be so proud of them. Your hotel will be my Sydney destination in future
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Easy check in and they were very helpful in consolidating the bill between the two rooms we secured. We had a very nice time. It is a hidden gem in the Sydney area. Will recommend to friends and family.
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Unfortunately the hotel has a major issue with cleanliness during recent stays. Staff seem to “overlook” paper pieces and obvious dirt on the ground and just walk past it. The corridor carpets need urgent replacement on the top level at least. The room wasn’t clean, the windows which should offer great water views were so filthy with hand prints from previous guests and were obviously not cleaned for weeks! It’s really disappointing and given this is supposed to be a 5 star hotel demanding high prices and belonging to one of the largest international hotel chains this is not acceptable. Please address these issues urgently.
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024