6/10 Okay
Cheryle Marie
Travelled with partner
9 Nov 2024
Our accommodation was much larger than expected, a suite on the 12th floor with bedroom, kitchen area, sitting area and laundry room. The room itself
was excellent in allowing the choice to eating out or using the rooms facilities.
However this is not a 5 star hotel which is very apparent when looking at details.
Our room was not ready for check in time and then for the initial 30 minutes staff were in and out sorting small issues, single beds not kingsize as requested on booking and no restock of purchasable items.
The room was cheap in its basic equipment with items that should have been upgraded or replaced from terrible showerhead to very worn cupboards, old mugs and most of the kitchen dining equipment 'tatty'.
The staff were very friendly but on a 6 night stay of which we only requested room clean 3 times the carpets were clearly not vacuumed at all as the particles around the dining area remained there from prior to our stay.
The recreation centre on 23rd floor has everything required along with amazing views, but again was tired looking and in need of a reno.
Sebels reviews are definitely due to the views and location which all in all does not make a 5 star accommodation just a 5 star area.
Cheryle Marie
Stayed 6 nights in Nov 2024