Hilton San Francisco Union Square

4.0 star property
Hotel with bars, a quick walk to Westfield San Francisco Centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton San Francisco Union Square

Exterior detail
Hiking
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Parking available
  • Pet-friendly
  • Breakfast available
The price is AU$322
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
333 O'Farrell St., San Francisco, CA, 94102
  • Union Square
    4 min walk
  • Westfield San Francisco Centre
    5 min walk
  • Warfield Theatre
    6 min walk
  • San Francisco, CA (JCC-China Basin Heliport)
    15 min drive

Room options

Room, 3 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 3 Double Beds

View 1 Bed Junior Suite Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Skyline View Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite 1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 5
  • 2 Queen Beds

Skyline View - Corner King 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Corner 1 Bedroom Suite 2 Beds Tower 1

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

Deluxe 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Pool View with Terrace - 1 King Bed

Highlights

Furnished patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite 2 Beds Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

1 King Bed 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

2 Bedroom Suite with Parlor

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Balcony Skyline View - 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Balcony Skyline View - 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (with Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 5
  • 1 King Bed

View 1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 King Bed

1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Deluxe Corner King Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Deluxe 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Deluxe 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Skyline View Room, 2 Double Beds (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/bath combination
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

San Francisco

Hilton San Francisco Union Square places you in the centre of San Francisco, within just a 10-minute stroll of Westfield San Francisco Centre and within 30 minutes of Ferry Building. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The coffee shop, Herb N' Kitchen, serves American cuisine and is open for breakfast, lunch and dinner. Cityscape Sky Bar is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym and pool loungers. 150293 square feet (13963 square metres) of event facilities include 73 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 6 AM and 10 AM. There's also the convenience of self parking. .With a stay at this Union Square hotel, you'll be 2.5 km (1.5 mi) from Lombard Street and 2.7 km (1.7 mi) from Painted Ladies.

What's nearby

  • Westfield San Francisco Centre - 5 min walk
  • Moscone Convention Center - 14 min walk
  • Ferry Building - 3 min drive
  • Lombard Street - 4 min drive
  • Pier 39 - 4 min drive

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & O'Farrell St Stop - 2 min walk
  • San Francisco International Airport (SFO) - 19 min drive

Restaurants

  • ‪Pinecrest Diner - ‬1 min walk
  • ‪Cityscape Bar and Restaurant - ‬3 min walk
  • ‪The Halal Guys - ‬1 min walk
  • ‪Cafe Mason - ‬1 min walk
  • ‪Hinodeya - ‬2 min walk

About this property

Hilton San Francisco Union Square

Hotel with bars, a quick walk to Westfield San Francisco Centre
Hilton San Francisco Union Square offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre, 73 meeting rooms, and limo/town car service are available. Event space at this hotel measures 150293 square feet (13963 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this San Francisco hotel.

  • 1921 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 bars or lounges
  • Conference rooms
  • 150293 sq ft of conference space
  • 13963 sq. m of conference space
  • Built in 1964
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Hilton San Francisco Union Square offers 1921 accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. 37-inch flat-screen televisions come with premium satellite channels. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Covered parking on site (USD 74.10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: USD 59.97 for adults and USD 34.98 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cityscape Sky Bar
  • Herb N' Kitchen
  • Poached
  • The Lobby Bar

Things to do

  • 24-hour health club
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 150,293 square feet of conference space
  • 73 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 41.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 59.97 for adults and from USD 34.98 for children
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Covered self-parking fee: USD 74.10 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards and cash.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel San Francisco Union Square
Hilton San Francisco Union Square
San Francisco Union Square Hilton
Hilton Hotel San Francisco
Hilton San Francisco Union Square Hotel San Francisco
San Francisco Hilton
Hilton San Francisco Union Square Hotel
Hilton Francisco Union Square
Hilton San Francisco Union Square Hotel
Hilton San Francisco Union Square San Francisco
Hilton San Francisco Union Square Hotel San Francisco

Frequently asked questions

What is the cancellation policy at Hilton San Francisco Union Square?

Hilton San Francisco Union Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton San Francisco Union Square?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton San Francisco Union Square on 1 Jan 2025 start from AU$255.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton San Francisco Union Square?

Yep, Hilton San Francisco Union Square has a covered self car park with in/out privileges for USD 74.10 per night.

Are there any beaches close to Hilton San Francisco Union Square?

The closest beach to Hilton San Francisco Union Square is Ocean Beach (9.2 km).

Does Hilton San Francisco Union Square have a pool?

Hilton San Francisco Union Square has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hilton San Francisco Union Square?

Hilton San Francisco Union Square features a 24-hour health club, an outdoor pool and 2 bars.

Is Hilton San Francisco Union Square family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton San Francisco Union Square is a hit with families.

Does Hilton San Francisco Union Square serve breakfast?

You bet, full breakfast is served daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Hilton San Francisco Union Square?

No, Hilton San Francisco Union Square does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton San Francisco Union Square?

Yep, you can grab a meal at Hilton San Francisco Union Square's onsite restaurant.

What time are check-in & check-out at Hilton San Francisco Union Square?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Hilton San Francisco Union Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 546 out of 1065 reviews" "
Rating 8 - Good. 253 out of 1065 reviews" "
Rating 6 - Okay. 127 out of 1065 reviews" "
Rating 4 - Poor. 69 out of 1065 reviews" "
Rating 2 - Terrible. 70 out of 1065 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nillyreth

Stayed 1 night in Aug 2024

10/10 Excellent

Nichole

Stayed 1 night in Sep 2024

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, will return. Customer service was great. Hotel is well maintained, and clean.
Stayed 1 night in Sep 2024

10/10 Excellent

Ghazanfar

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
So so stay this time.
Had some issues with this stay at the hotel. First issue was workers on strike at the moment on 3 sides of the hotel. My room had a large scratch on the tv, closet door was kind of stuck and bathroom door didnt close all the way and lock. Bc of the strike food closed early 10pm too. I usually stay a couple times a yr to go to SF Giants game and have no issues. This one was a little rough.
Stayed 1 night in Sep 2024

10/10 Excellent

RYOTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The room had everything we needed. The staff was knowledgable, friendly and professional. The location was good. Really liked the cafe and lounge area in the lobby.
Stayed 1 night in Aug 2024

10/10 Excellent

Salvador

Stayed 1 night in Aug 2024

6/10 Okay

Howard

Disliked: Staff & service, property conditions & facilities
Decent location.
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Erin

Stayed 1 night in Aug 2024

8/10 Good

Diane

Liked: Cleanliness, amenities
Charges were confusing and felt we were over charged to what we were expecting. Check in was too long a wait & check out was also too long, as same queue for both.
Stayed 3 nights in Aug 2024

8/10 Good

Carry

Liked: Cleanliness, staff & service
Broken bathroom handle was the only issue we had. Customer service was great as always!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk. Clean, comfortable bed. Easy check in check out
Stayed 1 night in Aug 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they checked in via text to see if I needed anything. I think that’s incredible.
Stayed 2 nights in Aug 2024

10/10 Excellent

Crystal, Foster CIty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In purposely chose the 16th floor pool and patio rooms to guarantee no street noise and it was perfect. I was able to open the sliding door to enjoy the air while I did work in the room between conference sessions. It was not noisy and guests were respectful in the pool area. The hotel is renovated yet it still had some tasteful elements from the past, like the 🌴 palm trees in the swimming pool area. Great conference hotel, the conference food was great and location; however since it’s next to the tenderloin just be aware of your surroundings when you venture out. The cleaning staff were wonderful as well. One negative was the app’s help desk gave me wrong information about my $35 daily food credit… they said I didn’t have any but I actually did… found out only when I was checking out… quickly ran over to the cafe and got some food to use up the day’s credit but I missed out on 3 day’s worth. Lesson learned… talk to the registration staff in person.
Stayed 3 nights in Aug 2024

8/10 Good

Linh

Travelled with family
Liked: Cleanliness, staff & service
Hotel was great. Watch out for homeless people in San Francisco.
Stayed 4 nights in Jun 2024

2/10 Terrible

Hyo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've been to many different hotels of various levels, I rate this the worst so far. While it's clean and the check-in clerk was nice, no one really answers the phone, and when one finally did, they acted like a major bother, the thermostat is a pain in the butt to figure out before freezing or getting cooked, room service stopped before 8 after being told it goes well into 9pm, had to doordash but don't allow dashers upstairs so had to get dressed and go back downstairs, room door so heavy that it slipped from my hands and slammed on my head with the locking mechanisms pounding my head at a pretty fast rate when placing the eaten food container outside the door(could be a concussion) giving me a throbbing pain, bottom of the bathroom door knob to a sliding french door is loose, so the handle becomes undone, no shower cap, poor TV channels and the display setting is too bright but no way to control, parking structure was the most stressful thing ever. Stayed in various places in SF, too. My recommendation is to go elsewhere if at all possible. Haven't checked out yet, so hopefully that would be a better experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Rohnda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not very comfortable
The hotel was nice but room and beds were small. The room was not very comfortable. There were no towel racks and the shower would leak after the room next door turned off their shower? Parking was terrible and expensive. We could not find parking on the first few floors and our SUV could not go up to the higher floors so we had to valet park. Elevators were slow and limited.
Stayed 3 nights in Aug 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great though the buffet was pricey. The area around the hotel was scary. I would not walk anywhere around there as there were many vagrants in the neighborhood.
Stayed 1 night in Aug 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

GenaLese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024