4/10 Poor
Becky
Travelled with family
22 Sept 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Seems like a resort until you get to the rooms. Thats where special treatment ended for us. The room was clean and updated which we appreciated. A little noisy. We left for our morning at Disneyland and came back to the room which hadn’t been touched by housekeeping. I doubled checked that the “Do not disturb” sign was not up. After our early afternoon rest I called the front desk and mentioned that housekeeping had not come to our room and could they come while we were gone for the afternoon and evening. Was told “Yes, we will send them up”. Came back to the room at 11:30 pm and housekeeping had never come, dirty towels and garbage was never picked up. No note or message for us on a reason was left for us. Called the front desk and was told that they don’t have many housekeeping staff in the afternoons… no “We are so sorry”. Had to call three times for towels. All I wanted was an apology and know that they made some effort to honor their promise. This was not a cheap place to stay so felt like once they are paid, they didn’t care. We will not go back there.
Becky
Stayed 2 nights in Sep 2024