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Holiday Inn Resort The Lodge At Big Bear Lake by IHG

3.0 star property
Mountain ski retreat with restaurant and a seasonal outdoor pool

Photo gallery for Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Exterior
Restaurant
Hypo-allergenic bedding, in-room safe, blackout curtains
Hypo-allergenic bedding, in-room safe, blackout curtains
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Gym
  • Air conditioning
The current price is AU$178
includes taxes & fees
4 May - 5 May

Explore the area

Map
40650 Village Drive, Big Bear Lake, CA, 92315
  • The Village
    ‪3 min walk‬
  • Big Bear Visitor Center
    ‪6 min walk‬
  • Snow Summit
    ‪5 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Patio, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Patio, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Backside View)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (Backside View)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Courtyard View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Suite, 1 King Bed, Jetted Tub (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Jetted Tub (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Big Bear Lake

At Holiday Inn Resort The Lodge At Big Bear Lake by IHG you'll be within just a 10-minute stroll of The Village and Bowling Barn. Highlights at this ski hotel include a restaurant, free self-parking and a sauna. .Enjoy the gym and seasonal outdoor swimming pool. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. .Near this 3-property class Big Bear Central hotel, you'll find Snow Summit.

What's nearby

  • The Village - 3 min walk - 0.3 km
  • Big Bear Visitor Center - 6 min walk - 0.5 km
  • Big Bear Marina - 6 min walk - 0.6 km
  • Alpine Slide at Magic Mountain - 12 min walk - 1.0 km
  • Snow Summit - 5 min drive - 4.1 km

Getting around

  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 88 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬19 min walk
  • ‪Domino's Pizza - ‬2 min drive
  • ‪Grizzly Manor Cafe - ‬2 min drive
  • ‪Jack in the Box - ‬4 min walk

About this property

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Mountain ski retreat with restaurant and a seasonal outdoor pool
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8999 square feet (836 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at Holiday Inn Resort The Lodge At Big Bear Lake by IHG. Self parking is free.

This 3-star Big Bear Lake hotel is smoke free.

  • 148 guestrooms or units
  • 4 levels
  • Conference rooms
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers 148 air-conditioned accommodations with a safe and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Big Bear Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (8,999 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from 22 March 2025 to 6 April 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Northwoods Big Bear Lake
Northwoods Resort
Northwoods Resort Big Bear Lake
Holiday Inn Resort Lodge Big Bear Lake
Holiday Inn Big Bear Lake
Northwoods Resort Conference Center
Holiday The At Big Bear By Ihg
Holiday Inn Resort The Lodge At Big Bear Lake

Frequently asked questions

What is the cancellation policy at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Resort The Lodge At Big Bear Lake by IHG on 4 May 2025 start from AU$178.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a free self car park.

Are there any beaches close to Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a short 18-minute walk from Swim Beach. Fun beach activities include waterskiing, parasailing and kayaking. You can also find boat tours.

Does Holiday Inn Resort The Lodge At Big Bear Lake by IHG have a pool?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a seasonal outdoor pool. The pool is open 9:00 AM to 10:00 PM (Seasonal outdoor pool open from May to October).

Is Holiday Inn Resort The Lodge At Big Bear Lake by IHG family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a hit with families.

Is there a free airport shuttle available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

No, Holiday Inn Resort The Lodge At Big Bear Lake by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, you can grab a meal at Holiday Inn Resort The Lodge At Big Bear Lake by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Holiday Inn Resort The Lodge At Big Bear Lake by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1000 reviews
Rating 8 - Good. 225 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 79 out of 1000 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome except the toilet paper was awful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sakone

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
refrigerator smelled like vinegar.
Stayed 2 nights in Jan 2025

8/10 Good

angelina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, some missed advertising on kids eat free and breakfast which was a factor in choosing this property. Other than that over all amazing.
Stayed 2 nights in Jan 2025

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The restroom smelled of urine and there was hair in the bathtub.
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect place for small getaway with my significant other.
Stayed 1 night in Jan 2025

2/10 Terrible

Lynn

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
It is really not worthy to pay such fees for poor quality and services. Not enough front desk staff to processing check in, long wait for room services... Holiday Inn is getting worse.
Stayed 1 night in Dec 2024

10/10 Excellent

Shao-Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy, and it's only a 5 minute drive to Snow Summit.
Stayed 2 nights in Jan 2025

4/10 Poor

Kelly

Travelled with family
Disliked: Staff & service

Do not stay here

This hotel property has declined. After a chilly day on the slopes, we were looking forward to warming up in the hot tub, but chose not to because it was full of leaves and dirt. The kids used to love the arcade, but the change machines were out of order, so they couldn’t play anything. The bar and restaurant service was atrocious—slow and food that was not up to par, especially given the price. The television in the room did not function properly either. When I addressed these issues upon check out, the staff provided zero help or solutions. Definitely NOT worth the $500 I ended up spending for a single night. We will not be going back again.
Stayed 1 night in Dec 2024

6/10 Okay

Hayley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good stay in big bear. Nice clean room and walkable to the village. If you are a light sleeper you will hear everything in the halls and around your room.
Stayed 2 nights in Jan 2025

8/10 Good

Cindy, Richmond

Liked: Cleanliness, staff & service
We enjoyed our stay at the Holiday Inn Resort. We love the convenience of walking to shops and restaurants. The location is excellent! Super close to Alpine Slide. The one issue we had during our stay was the temperature control for the room. The room’s temperature stayed at 78-79 degrees throughout the whole time and it was really unbearable. Even though the weather outside was cold, sleeping in a hot and stuffy room was not pleasant. My family and I did not have a good sleep during the 2 nights we were there. We still enjoyed the resort for its proximity to many shops and activities.
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds were very uncomfortable. You cannot control the temperature in your room. Room stayed hot. Front desk was not helpful. Asked questions about my booking, was brushed off every time. Asked for a receipt at checkout and was told they could not give me one because I did not book through them. Then charged me more than what I booked for. Would not stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Janice

Stayed 2 nights in Jan 2025

8/10 Good

Frank

Travelled with family
Liked: Cleanliness

Great Location, Great check in, bar was not good.

Location is great, right in the Village. The bar in the hotel was terrible. No working beer taps, 90% of bottled beers advertised as available were out of stock. Bartender didn't know how to make drinks, ordered a Moscow mule, wasn't even close. Check in was excellent, friendly staff and was able to check in hours early.
Stayed 1 night in Jan 2025

6/10 Okay

Liz

Stayed 3 nights in Jan 2025

10/10 Excellent

Evelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place near restaurants and shoping stores.
Stayed 1 night in Jan 2025

4/10 Poor

Lyndie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful stay!! When we got in our room after midnight the day after Christmas, the high window in the room was open with a box fan running in the window sill. Despite it being in the 30s outside, our room was over 80 degrees. We turned on the A/C, which only blew hot air. I couldn't call down to the front desk because the phone was broken. Also, upon ck in, we were told the hot tub was being repaired and if the part worked, it would be working the next day. All night our first night the door to our room kept rattling loudly like someone was trying to open the door. Several times my fiance and I shot right up thinking someone was trying to come in. The carpet was FILTHY with a huge, round, crunchy stain on the floor. Baseboards were also filthy and the bed had springs and lumps you could feel. We went to the front desk to ask if we could change rooms as the A/C wasn't working. Women at front desk said she was going to send someone to repair and it seemed our request was quite an inconvenience for her; she wasvery flustered although there was NO line at the front desk. I came back a few hours later to find the window open and hot air blowing feom the A/C. Our room was 76 degrees while be8ng in the 40s outside. I went bk to the front desk as the phone still didn't work. Same woman, even ruder, said it wasnt working because we turnedit off. Ummmm...seriously??? I assured her I know how to turn on an A/C lol. Few more request-never fixed. Lobby coffee area was a gross mess too!
Stayed 2 nights in Dec 2024

4/10 Poor

Ambrosio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In room Heater and fire place not working properly, (room too cold) This facility don’t have free breakfast as any other holiday inn , fire place timer switch annoying (noisy) Facility super noisy all day/night (people/doors/horn/cars/ no quiet time Bed in room not the best (noisy) Empty body wash at shower Coffee stand at lobby not properly attended, coffee not hot , no hot water , no cup lids , Asked for extra coffee to front desk they arrive after an hour . At room Great staff, friendly service Clean room Compared to other holiday inn hotels this one is not even close Definitely this is not the place to rest, May not stay here again
Stayed 2 nights in Jan 2025

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice area, but hotel itself understaffed and in disrepair.
Stayed 2 nights in Jan 2025

8/10 Good

Peng

Stayed 2 nights in Jan 2025

8/10 Good

Irene

Stayed 3 nights in Dec 2024

4/10 Poor

Mrugeshkumar

Travelled with family
Liked: Cleanliness, amenities
The AC in the room was not working So we were not able to sleep at all. So next day they gave us the new room but AC in that room was not working as well. So in 2 days we hardly slept for 2 hours. We suppose to be relaxed in the hotel but that was not the case.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient & clean

Great hotel for families and for anyone that wants to be walking distance from downtown area of Big Bear. Room was clean and their beds were very comfortable. The only negative is that if you are on the first floor, you can definitely hear the people on top of you walking in their room. And if that room has kids...well, you can guess the rest.
Stayed 1 night in Dec 2024