2/10 Terrible
David L.
22 Aug 2021
Awful experience
The property is all style over substance. It looks good in the photos but once you finally get in (that is another story below) you can see that the furnishings are cheap and there are marks on the dining table, the curtains (where there are any) are coming away from the rails and the carpets were dirty.
Now to the property manager; we travelled 4 hours by car ( my wife, two young children and myself) to get to the property just after 4pm (check in was 4pm). 10 minutes before we got there we got a call from the agent (SmartHomes) to say that the property was not yet ready and would not be so until about 6pm. We picked up the keys and were told someone would ring us when it was ready. We were in a town we did not know with a young family so we decided to go for an early dinner. No one rang us!!! At 7:45pm i tried to call the agent on the emergency number i was given. It went to voicemail and i left a message. I tried two further times over the next 20 minutes. At 7:15pm we were finally called back by a maintenance man to be told the property had been ready for over an hour!!!!! I asked him to get the property agent to ring me first thing Monday morning as they were closed. They did not ring me!!! I rang them at lunchtime and was told they were aware of the problems and they offered me a late checkout. I explained that we had plans for the day we were checking out so we could not do this. They then offered me £32 in compensation for the late check in and the distress and waiting around my family had suffered!!!! I told them that was insulting and they needed to reconsider this. They sent me an email saying the case was closed. This agent is absolutely useless and should not be allowed to advertise on Vrbo. I contacted Vrbo and they could not care less. They just take your money and pass all responsibility to the agent. I for one will not be using Vrbo or this agent again. Do not bother staying at any homes advertised by this agent as you will regret it.
David L.
Stayed 7 nights in Aug 2021