4/10 Poor
Andrew
Travelled with partner
3 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for 4 nights over New year in a prestige room. I do not recommend.
The reception, bar and restaurant looked modern, new and pretty clean. When I got to the room, there was only 1 chair (should have been space for 2 to sit, and then I also noticed a dangerous
half fallen shelf in the bathroom, which could have caused injury. The room we changed to had more furniture (like a place for 2 people to sit instead of just one) but unfortunately also had a sunken/damaged mattress, old food on the floor, no soap and the coffee machine was out of order and stank (previous occupants seemed to have added milk to the water reservoir instead of water, which had gone off inside the machine!). All these things were found out gradually.
The prestige room came with included items from the minibar; a KitKat, a mars bar and 2 miniature cans of coke. Which to say that it was a bit of a let down with what was expected would be na understatement. (Expedia booking Photo suggests wine compared to a standard or deluxe room). I would never think of a mars bar as the pinnacle of prestige.
Summary:
The breakfast was pretty good (3.5/5).
The reception and bar staff were good (4.5/5).
I requested a mattress encasement and did get this, so that was good.
However the room was just awful and not worth the price considering the quality of the experience. (1.5/5)
Andrew
Stayed 4 nights in Dec 2024