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Crowne Plaza Festival City, an IHG Hotel

5.0 star property
Luxury Dubai hotel in Dubai Festival City with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Festival City, an IHG Hotel

Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Exterior
View from room
Breakfast, lunch, dinner served; Mediterranean cuisine, pool views

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Pool
  • Restaurant
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa

Explore the area

Map
Dubai Festival City, Dubai
  • Dubai Festival City Mall
    9 min walk
  • Dubai Creek
    3 min drive
  • Dubai Creek Golf & Yacht Club
    9 min drive
  • Dubai (DXB-Dubai Intl.)
    10 min drive

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Waterfront View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 36 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds (Waterfront View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 33 sq m
  • Water view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite (Diplomatic)

Minibar, in-room safe, desk, soundproofing

Suite (Diplomatic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 83 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Waterfront View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 33 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room (Waterfront View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 34 sq m
  • Water view
  • Sleeps 2
  • 1 Single Bed

Similar properties

Room
InterContinental Dubai Festival City, an IHG Hotel
Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (588)
The price is AU$425
for 1 night
includes taxes & fees
5 Dec - 6 Dec
InterContinental Dubai Festival City, an IHG Hotel

About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Crowne Plaza Festival City, an IHG Hotel. You'll be 0.8 km (0.5 mi) from Dubai Festival City Mall. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa InterContinental can include prenatal massages, detox wraps and mani/pedis. The restaurant, Zaytoun, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Belgian Beer Cafe Dubai is the hotel's own pub, serving drinks along with brunch and lunch. Enjoy the gym, kids' club, Hot tub and sauna. Business travelers can take advantage of 11 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 5-property class Dubai Festival City hotel include Dubai World Trade Centre and Burj Khalifa.

What's nearby

  • Dubai Festival City Mall - 9 min walk - 0.8 km
  • Dubai Creek - 3 min drive - 2.1 km
  • City Centre Deira - 6 min drive - 5.4 km
  • Dubai World Trade Centre - 8 min drive - 9.3 km
  • Dubai Mall - 10 min drive - 11.1 km

Getting around

  • GGICO Station - 4 min drive
  • Dubai (DXB-Dubai Intl.) - 10 min drive

Restaurants

  • ‪Intercontinental Club Lounge - ‬1 min walk
  • ‪Marks & Spencer Cafe - ‬5 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪مطعم ومقهى الفنار - ‬14 min walk
  • ‪كوستا كوفي - ‬13 min walk

About this property

Crowne Plaza Festival City, an IHG Hotel

Luxury Dubai hotel in Dubai Festival City with a full-service spa
Crowne Plaza Festival City, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City, an IHG Hotel. An area shuttle within 10 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 316 guestrooms or units
  • 19 levels
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Crowne Plaza Festival City, an IHG Hotel offers 316 accommodations with minibars and a safe. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Area shuttle
  • Free train station pick-up shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City, an IHG Hotel Hotel
Crowne Plaza Festival City, an IHG Hotel Dubai
Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Frequently asked questions

What is the cancellation policy at Crowne Plaza Festival City, an IHG Hotel?

Crowne Plaza Festival City, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Festival City, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City, an IHG Hotel on 24 Nov 2024 start from AU$237.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Festival City, an IHG Hotel?

Yep, Crowne Plaza Festival City, an IHG Hotel has a free self car park and free valet parking.

Are there any beaches close to Crowne Plaza Festival City, an IHG Hotel?

The closest beach to Crowne Plaza Festival City, an IHG Hotel is Kite Beach (15 km).

Is there a spa on site at Crowne Plaza Festival City, an IHG Hotel?

Yep, Spa InterContinental is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Crowne Plaza Festival City, an IHG Hotel have a pool?

Crowne Plaza Festival City, an IHG Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Crowne Plaza Festival City, an IHG Hotel?

Crowne Plaza Festival City, an IHG Hotel features a full-service spa, a health club and an outdoor pool.

Is Crowne Plaza Festival City, an IHG Hotel family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Crowne Plaza Festival City, an IHG Hotel is a hit with families.

Does Crowne Plaza Festival City, an IHG Hotel serve breakfast?

You bet, buffet breakfast is on offer on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Festival City, an IHG Hotel?

No, Crowne Plaza Festival City, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Festival City, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Festival City, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Festival City, an IHG Hotel?

No, only service animals are allowed.

Crowne Plaza Festival City, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 723 out of 1006 reviews" "
Rating 8 - Good. 225 out of 1006 reviews" "
Rating 6 - Okay. 32 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at best were indifferent. Bathroom facilities and layout was poor. No real outlet for evening meal in the building but nearby mall was good for food.
Stayed 6 nights in Sep 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Tnx to all
Stayed 1 night in Aug 2024

10/10 Excellent

Muhammad Musa

Stayed 2 nights in Jul 2024

8/10 Good

Nehal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like bathroom
Stayed 6 nights in Jul 2024

10/10 Excellent

Wasan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the room perfect the girl at the reception so nice and helpful
Stayed 1 night in Jul 2024

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
Can-tear-a provided us with the BEST room service ever! He is a great worker!
Stayed 5 nights in Jun 2024

10/10 Excellent

Junaid, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Arthit

Stayed 1 night in Jun 2024

10/10 Excellent

farhana

Stayed 1 night in Jun 2024

6/10 Okay

mohamad

Eid al adha holiday
The hotel needs to upgrade few things as soon as possible 1- breakfast chef’s need to be changed as variety’s and quality of food is poor 2- water pressure at the toilet needs to be fixed as it’s low and toilet siphon needs to either fixed or changed ! Most of times very difficult to operate 3- WiFi must be upgraded
Stayed 5 nights in Jun 2024

10/10 Excellent

Fiona E

Stayed 11 nights in Jun 2024

10/10 Excellent

Mona

Stayed 2 nights in Jun 2024

10/10 Excellent

Emad, west bloomfield

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

akil

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 5 nights in May 2024

10/10 Excellent

FOUAD

Stayed 1 night in May 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 6 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, food was excellent! Staff is amazing, we will for sure be back!
Stayed 7 nights in Feb 2024

10/10 Excellent

faowaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 6 nights in May 2024

2/10 Terrible

Mohammed

Stayed 1 night in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky Upgrade
Lucky and got upgrade to great suite. Very close to large shopping mall. Only negative was we were promised a plug to charge our phones which never arrived.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 6 nights in Apr 2024

10/10 Excellent

Jesse, Harlingen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During a recent stay at the Crowne Plaza Festival, my experience was nothing short of exceptional, particularly given an unforeseen weather-related situation. Despite the stress brought on by severe weather conditions, the hotel staff showcased remarkable professionalism and attentiveness that went beyond my expectations. From the moment the storm began, the Crowne Plaza team sprang into action to ensure all guests felt safe and comfortable. Their proactive measures and efficient handling of the situation minimized disruptions and maintained a calm atmosphere throughout the hotel. The staff were incredibly accommodating, promptly responding to any concerns and providing regular updates about the weather and services available. Their friendly and composed demeanor made a significant difference in managing the stress of the situation. Moreover, the hotel's preparedness for such events was evident, which included well-maintained facilities that could withstand the harsh conditions without compromising comfort. The team's effort to maintain high service standards during the crisis was commendable. I am truly impressed by the professionalism and dedication of the Crowne Plaza Festival staff. Their exceptional service during a challenging time has not only met but exceeded my expectations, making my stay memorable for all the right reasons.
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Stayed 4 nights in Apr 2024

10/10 Excellent

Ashutosh

Stayed 4 nights in Apr 2024