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Occidental Sharjah Grand

4.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental Sharjah Grand

Front of property
Lobby sitting area
1 bedroom, premium bedding, down duvets, minibar
Outdoor dining
Fishing

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Spa
    Spa
  • On private beach
    On private beach
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Al Meena Street, Al Khan Beach (On the beach Suburb), Sharjah, 6059
  • Sharjah Aquarium
    12 min walk
  • Expo Centre Sharjah
    5 min drive
  • Al Majaz Waterfront
    6 min drive
  • Dubai (DXB-Dubai Intl.)
    21 min drive

Room options

View all photos for Room (Cabana)

1 bedroom, premium bedding, down duvets, minibar

Room (Cabana)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 45 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Sea View (Deluxe)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, Sea View (Deluxe)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Cabana, 2 Adult + 2 Children)

1 bedroom, premium bedding, down duvets, minibar

Room (Cabana, 2 Adult + 2 Children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 90 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Cabana)

1 bedroom, premium bedding, down duvets, minibar

Room (Cabana)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (Deluxe)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, Sea View (Deluxe)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2024
Blackout curtains
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool
Sheraton Sharjah Beach Resort & Spa
On private beach
Pool
Hot tub
Spa
4.4 out of 5, Excellent, (454)
The price is AU$250
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sheraton Sharjah Beach Resort & Spa

About the area

Sharjah

A family-friendly stay in Sharjah awaits you at Occidental Sharjah Grand. Within just a 15-minute stroll, you'll find Al Khan Beach and Sharjah Aquarium. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a private beach. .A day of pampering at H Care can include massages along with access to the sauna. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym, outdoor tennis court and kids' swimming pool. A meeting room and a conference centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Sights within a 10-minute drive of this 4-property class Beach & Coast hotel include Al Noor Island and Sahara Centre.

What's nearby

  • Sharjah Aquarium - 12 min walk - 1.1 km
  • Sharjah Mega Mall - 6 min drive - 5.5 km
  • Sahara Centre - 10 min drive - 10.3 km
  • City Centre Deira - 11 min drive - 12.9 km
  • Al Mamzar Beach Park - 20 min drive - 12.3 km

Getting around

  • Stadium Station - 9 min drive
  • Dubai (DXB-Dubai Intl.) - 21 min drive

Restaurants

  • ‪كافتيريا شباب الخان - ‬12 min walk
  • ‪Clue Speciality Coffee - ‬20 min walk
  • ‪Narrow Specialty Coffee - ‬15 min walk
  • ‪مطعم وحلويات مهروسة - ‬15 min walk
  • ‪AL KHAN restaurant - ‬6 min walk

About this property

Occidental Sharjah Grand

Hotel with private beach and full-service spa
Some rates at Occidental Sharjah Grand are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. At Occidental Sharjah Grand, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and waterskiing.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi. This Mediterranean hotel also offers an outdoor pool, a children's pool and outdoor tennis courts. Self parking and valet parking are free. A complete renovation of Occidental Sharjah Grand was completed in May 2024.

This 4-star Sharjah hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Built in 1977
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Occidental Sharjah Grand offers 221 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. Cable televisions are provided. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

H Care has 2 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Arabic, Belarusian, Dutch, English, Filipino, French, Hindi, Russian, Spanish, Ukranian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: AED 78 to 90 for adults and AED 40 to 60 for children
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Beach toys
  • Children's pool
  • Children's toys
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1977
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Sharjah Grand

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 78 to 90 for adults and AED 40 to 60 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, cash and mobile payments. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Occidental Sharjah Grand.

Property is also known as

Sharjah Grand
Sharjah Grand Hotel member Barceló Hotel Group
Grand Hotel member Barceló Hotel Group
Grand Sharjah
Grand Hotel Beach Resort Sharjah
Grand Beach Sharjah
Sharjah Grand member Barceló Group
Grand member Barceló Group
Occidental Sharjah Grand Hotel
Occintal Sharjah Grand Hotel
Occidental Sharjah Grand Hotel
Occidental Sharjah Grand Sharjah
Occidental Sharjah Grand Hotel Sharjah

Frequently asked questions

What is the cancellation policy at Occidental Sharjah Grand?

Occidental Sharjah Grand offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Sharjah Grand?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Occidental Sharjah Grand on 29 Nov 2024 start from AU$244.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Sharjah Grand?

Yep, Occidental Sharjah Grand has a free self car park and free valet parking.

Are there any beaches close to Occidental Sharjah Grand?

Yep, Occidental Sharjah Grand is a short 8-minute walk from Al Khan Beach. Fun beach activities include waterskiing, body boarding and canoeing. You can also find water sports equipment and motor boats.

Is there a spa on site at Occidental Sharjah Grand?

Yep, H Care is available for guests. It has a steam room and a sauna. You'll enjoy services like massages.

Does Occidental Sharjah Grand have a pool?

Occidental Sharjah Grand has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

Does Occidental Sharjah Grand have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Occidental Sharjah Grand?

Occidental Sharjah Grand features a private beach, a full-service spa and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Occidental Sharjah Grand a romantic place to stay?

Couples spa treatments and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental Sharjah Grand.

Is Occidental Sharjah Grand family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Occidental Sharjah Grand is a hit with families.

Does Occidental Sharjah Grand serve breakfast?

Yep, buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Sharjah Grand?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Occidental Sharjah Grand?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Sharjah Grand?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Occidental Sharjah Grand?

No, pets and service animals are not allowed.

Occidental Sharjah Grand Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 122 reviews" "
Rating 8 - Good. 37 out of 122 reviews" "
Rating 6 - Okay. 16 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 8 out of 122 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Abeer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

MURAT

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 8 nights in May 2024

4/10 Poor

Akram

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bathroom and overall Cleanliness was a minus
The cleanliness is not good. The bathroom floor coukd never get dry. The bathtub wouldn't let the water drain, so I had to not shower and wait till I get to a new hotel to shower. The sink was not draining either when I arrived and then it was fixed. The food is good though and the pool is good and deep (2.85m). The easy access to the beach was a plus too. Just wasn't satisfied with the cleanliness mainly and the bathroom.
Stayed 2 nights in Jun 2024

10/10 Excellent

nitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staycation
Beautifup hotel with sea views, nice pool and beach access
Stayed 1 night in Jun 2024

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and tidy. There is taxi available any time.Swimming pool is clean, beach is clean, they provided towels for swimming.Breakfast has lots of variety. There is nearby grocery store, walking distance.Meal inside hotel is pricey.Beach view is a must, beautiful scene.Aircon is good, not centralized where you can control it by yourselves.You have to call if you will be late for your check in.Will book again, highly recommend.Hope they will provide affordable rates again.
Stayed 1 night in Jun 2024

8/10 Good

Per

Business traveller
Liked: Property conditions & facilities
Visit to Dubai
Go service, Nice personale, and the buffe restaurant is very good. But I mis more variation in the menu restaurant, and why not also serve alcohol free beer this place.
Stayed 4 nights in May 2024

4/10 Poor

Luca, Milano

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Sachin

Water Leakages, Food Choice
Stayed 1 night in Apr 2024

2/10 Terrible

Dzianis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star resort. Pool area is Ok. The room itself is terrible.
Stayed 7 nights in Mar 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rooms and carpet dated, needed a new coat of paint. Same for the bathroom. In general pleasant
Stayed 4 nights in Feb 2024

6/10 Okay

ako

Stayed 4 nights in Feb 2024

2/10 Terrible

SALIM

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Nahid

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice hotel. Attached beach is beautiful. But far from Dubai. Hard to get Transportaion to and from Dubai downtown. Staffs should be nicer.
Stayed 4 nights in Dec 2023

6/10 Okay

Mia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean, the wokers was very courteous and very helpful. The restaurant food was very unacceptable. Food from breakfast is served at lunch and dinner. At dinner even water is not available. It's for purchase and you're not allowed to bring your own. My daughter in law 4 years old daughter didn't eat her breakfast, we decided to bring 2 dry rolls to our room. We were treated like criminals. We didn't even leave the table and like 5 staff circle us like detectives. We felt very embarrassed n harassed. I understand their's policy but it could have been handled differently. The staff was just doing what the supervisor instructed.. i would not recommend
Stayed 6 nights in Feb 2024

6/10 Okay

Lindsay

Stayed 6 nights in Feb 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always happy to assist however possible which was amazing for us because our luggage was lost in transit and they provided us with essential toiletries.
Stayed 7 nights in Feb 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience beautiful place good attention
Stayed 4 nights in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nice food, very clean and tidy, customer service 10/10
Stayed 3 nights in Nov 2023

10/10 Excellent

JOHN

Stayed 1 night in Feb 2024

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Family atmosphere, nice and clean beach.
Stayed 2 nights in Jan 2024

8/10 Good

Erwin

Stayed 5 nights in Jan 2024

10/10 Excellent

steve

Stayed 4 nights in Jan 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort. The hotel is a little dated, we had a corner suite and the paint was stripping off the wall - not a biggie but it’s Dubai so was unexpected. That said, it wasn’t overly priced so you get what you pay for. Pros - Gym was a definite bonus, everything you need to get a decent sesh in, pools great, beach access awesome, Cabanas super comfy, friendly staff, free shuttle to shopping malls is a pure gift!! and the breakfast buffet was fabulous. Con’s - weird smell in our suite, not sure what it was but we couldn’t get rid of it. The buffet dinner was shocking - I mean terrible! The only thing good about dinner was the dessert, which I’m not a big sweet eater but it was really the only thing on offer. All in all, a nice budget resort
Stayed 3 nights in Dec 2023

4/10 Poor

Eldon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and run down
Stayed 1 night in Dec 2023

8/10 Good

Satvinder

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA