6/10 Okay
Verina
Travelled with group
23 Sept 2024
Liked: Room comfort
Disgruntled Graduate Customer
My stay was for two nights with two friends. We had a family room and wanted to sit on our balcony, but no chairs. Requested chair's and were told it wasn't possible as it was a family room, even though there were 3 adult's only in the room. We requested an ice bucket with ice. We received it but the ice bucket inside was very dirty. I rang down for a replacement and was given another. Also I don't appreciate a service charge on drinks when I had been at the bar to order, it was not communicated to me. I only found out later when my friend went to get a drink and took her receipt. On our check out I received an email of the bill and a extra breakfast had been added. I spoke to the young women on reception and she told me basically that we had an extra breakfast, we did not. She repeated again that we had. I at first didn't hear what she said and asked her to repeat it, she spoke to me like I was a child. I do not expect to be treated in such a manner, she was not sincere in her half hearted apology. I will say the lady on the desk in the breakfast room was very pleasant and I suggest she goes onto the reception. Our breakfast was lovely and staff in The Garden Room were excellent. Unfortunately for myself and my friends the issues we have we will not return to The Graduate we will continue going to The Hilton on Downing Street where the staff there are excellent. The Graduate was very disappointing!!
Verina
Stayed 2 nights in Sep 2024
