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Portola Hotel & Spa at Monterey Bay

4.0 star property
Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Terrace/patio
2 restaurants, breakfast served
2 restaurants, breakfast served
Property entrance

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
The price is AU$380
includes taxes & fees
12 Jan - 13 Jan

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    1 min walk
  • Golden State Theatre
    3 min walk
  • Fisherman's Wharf
    4 min walk
  • Monterey, CA (MRY-Monterey Peninsula)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbour View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillow-top beds, in-room safe, desk

Run of House

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Hyatt Regency Monterey Hotel & Spa

Pool
Hot tub
Spa
Free airport shuttle
4.3 out of 5, Excellent, (1337)
The price is AU$368
for 1 room
includes taxes & fees
19 Jan - 20 Jan
Hyatt Regency Monterey Hotel & Spa

About the area

Monterey

Portola Hotel & Spa at Monterey Bay places you in the centre of Monterey, connected to the convention centre and within just a 15-minute stroll of popular places like Fisherman's Wharf and Cannery Row. Highlights at this resort include 2 restaurants, 2 bars/lounges and a full-service spa. .The restaurant, Jacks Monterey, is open for breakfast and dinner. Enjoy the outdoor swimming pool, gym and pool loungers as well as access to bike hire. Additionally, you'll find Wi-Fi in public areas, spa services and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 30-minute walk of this 4-property class Downtown Monterey resort include Monterey Bay and Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk
  • Fisherman's Wharf - 4 min walk
  • Cannery Row - 15 min walk
  • Monterey Bay Aquarium - 3 min drive
  • Lovers Point - 5 min drive

Getting around

  • Monterey Station - 7 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 10 min drive

Restaurants

  • ‪Taco Bell - ‬1 min walk
  • ‪Old Fisherman's Grotto - ‬5 min walk
  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Dust Bowl Brewing Tap Depot - ‬5 min walk
  • ‪Turn 12 - ‬3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

The on-site spa has couples treatment room(s). Services include massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 25.55 per night (in/out privileges)
  • Valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

What is the cancellation policy at Portola Hotel & Spa at Monterey Bay?

Portola Hotel & Spa at Monterey Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Portola Hotel & Spa at Monterey Bay?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Portola Hotel & Spa at Monterey Bay on 12 Jan 2025 start from AU$380.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Portola Hotel & Spa at Monterey Bay?

Yep, Portola Hotel & Spa at Monterey Bay has a secured self car park with in/out privileges for USD 25.55 per night.

Are there any beaches close to Portola Hotel & Spa at Monterey Bay?

Yep, Portola Hotel & Spa at Monterey Bay is a short 9-minute walk from Monterey State Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Portola Hotel & Spa at Monterey Bay?

Yep, there is an onsite spa at Portola Hotel & Spa at Monterey Bay. You'll enjoy services like massages.

Does Portola Hotel & Spa at Monterey Bay have a pool?

Portola Hotel & Spa at Monterey Bay has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Portola Hotel & Spa at Monterey Bay?

Portola Hotel & Spa at Monterey Bay features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Portola Hotel & Spa at Monterey Bay a romantic place to stay?

Couples spa treatments and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Portola Hotel & Spa at Monterey Bay.

Is Portola Hotel & Spa at Monterey Bay family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Portola Hotel & Spa at Monterey Bay is a hit with families.

Does Portola Hotel & Spa at Monterey Bay serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Portola Hotel & Spa at Monterey Bay?

No, Portola Hotel & Spa at Monterey Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Portola Hotel & Spa at Monterey Bay?

Yep, you can grab a meal at Portola Hotel & Spa at Monterey Bay's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Portola Hotel & Spa at Monterey Bay?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Portola Hotel & Spa at Monterey Bay?

Furry friends are welcome at Portola Hotel & Spa at Monterey Bay, with food and water bowls on offer.

Is there a golf course on site at Portola Hotel & Spa at Monterey Bay?

There isn't one on site, but Monterey Pines Golf Club is a short 2-minute walk away.

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1559 out of 2430 reviews" "
Rating 8 - Good. 480 out of 2430 reviews" "
Rating 6 - Okay. 237 out of 2430 reviews" "
Rating 4 - Poor. 89 out of 2430 reviews" "
Rating 2 - Terrible. 65 out of 2430 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel community located in downtown. My only issue was the walls were not very insulated. I could hear my neighbors next-door that it is a very nice. It has nice restaurants inside.
Stayed 1 night in Oct 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but dont eat at their restaurant
Very nice location and very clean. The hotel staff themselves were pleasant, i felt the staff at jacks was not the best , they didnt seem thrilled to be there. We did both the bar and the restaurant and the bar was quick but not very friendly and seemed annoyed that we walked up. Both for breakfast and dinner we had to go get someone from the corner by the bar where the entire staff was standing and talking to ask to be seated after waiting for a bit. The pillows in the room were extremely uncomfortable in both rooms and none of us ended up using a pillow so we did not get much sleep. I would recommend due to the location, however bring your own pillows and eat at outside offerings rather than hotel restaurant
Stayed 3 nights in Oct 2024

2/10 Terrible

mania

Stayed 1 night in Sep 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the better hotels in the area. You get a lot of bang for your buck. On the other side, my room had a lot of needed repairs, from the screen door to the air conditioner to a light bulb needing to be replaced.
Stayed 3 nights in Sep 2024

10/10 Excellent

Roger

Stayed 1 night in Sep 2024

10/10 Excellent

Andrea

Stayed 4 nights in Sep 2024

6/10 Okay

Court

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not so great stay; good food though.
First room had mold. We had to switch to a different room. Second room had pubes on the bathroom floor, and the bathroom door had water damage that was never properly repaired. The beds were super uncomfortable- you’d think they’d be top of the line for what you’re paying. Overall, the restaurant was the best thing.
Stayed 1 night in Oct 2024

6/10 Okay

George

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ruby

Stayed 2 nights in Sep 2024

6/10 Okay

Supriya, San Diego

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Hiroyuki

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I stayed for 5 nights, and the fire alarm went off at around 3am on 2 of those nights. I asked the reason when I checked out, they just looked away and said that someone had smoked. I can't believe it.
Stayed 5 nights in Sep 2024

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone from the Bellmen, front desk, Valet parking were all amazing and helpful. The housekeeper found that we had left our camera behind. Security called us and Orville Dooland was so helpful in helping us get it back. He told us how to get a label from UPS for its return and it was sent out today. Wonderful staff all the way around. We will be back for sure! Cindy Jones Tauber
Stayed 3 nights in Sep 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location to explore Monterrey bay
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandi

Stayed 1 night in Sep 2024

8/10 Good

Delene

Travelled with family
Liked: Cleanliness
Over-priced rooms, properly priced lobby.
The lobby is amazing, but the rooms leave a lot to be desired for their cost. Carpet ripped, A/C went out, the lights to the patio didn’t work, and on our last night the alarm went off and had to call in to have the light turned off (the sound alarm had gone off but not the light, making it impossible to go to sleep). While someone set off the alarm, the reaction time to getting the alarm turned off was wholly unacceptable and made for a very long morning getting my toddler and dog to relax enough to go back to sleep. Staff, however, is truly top notch. From entrance to exit, every last employee was welcoming, fun, and helpful. The hotel itself needs some TLC.
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ... but!
Our stay was delightful. Everything was great in our room, except a small issue. The shower did not have full closure. It had a partial glass panel. This means the water splashes outside onto the floor. A lot of water! It was uncomfortably wet after a shower. The bottom of the bathroom door was rusty, indicating that the water splashing problem has been around a fairly long time. Please fix this for future travelers. Other than that, we enjoyed our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Virgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

DeAndrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed our stay at the Portola. Our King room was comfortable including the two chairs that accommodated my 6.6 tall husband. The bed was comfortable, there was lots of hot water and the property was quiet. Enjoyed breakfast and lunch on property. The food was delicious and priced as expected for this type of property. Staff were courteous and timely.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chrissy

Travelled with family
Liked: Amenities
Beautiful Hotel! So close to everything!
Stayed 1 night in Sep 2024

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed how close it was to downtown for dining and entertainment. Also, it was walking distance to the aquarium as well.
Stayed 2 nights in Sep 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portola was nice, but it was quite a walk to our room, and it was difficult for me having a new knee. It was also very loud, from the outside noise to the dogs barking in the hallway, to continous doors loudly closing.
Stayed 1 night in Sep 2024

10/10 Excellent

Alistair

Stayed 1 night in Sep 2024