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Hayes Mansion, San Jose - Curio Collection by Hilton

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hayes Mansion, San Jose - Curio Collection by Hilton

Exterior
Breakfast, lunch, brunch served; garden views
Front of property
Meeting facility
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping
The current price is AU$269
includes taxes & fees
22 Mar - 23 Mar

Explore the area

Map
200 Edenvale Ave, San Jose, CA, 95136
  • Kaiser Permanente San Jose Hospital
    ‪4 min drive‬
  • Santa Clara County Fairgrounds
    ‪7 min drive‬
  • San Jose Convention Center
    ‪10 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible (3x3 Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Living area

Junior Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Living area

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Flat-screen TV

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Jose

At Hayes Mansion, San Jose - Curio Collection by Hilton you'll be 4 km (2.5 mi) from Kaiser Permanente San Jose Hospital and 4 km (2.5 mi) from Kaiser Permanente Emergency Care San Jose. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Palm & Ember, is open for breakfast, brunch and lunch. Palm and Ember is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, Hot tub and pool loungers. 33002 square feet (3066 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute drive of this 4-property class South San Jose hotel, attractions include San Jose Convention Center and Santana Row Shopping Center.

What's nearby

  • Kaiser Permanente San Jose Hospital - 4 min drive - 4.0 km
  • Santa Clara County Fairgrounds - 7 min drive - 6.6 km
  • CSU San Jose State University - 9 min drive - 8.9 km
  • San Jose Convention Center - 10 min drive - 11.9 km
  • SAP Center at San Jose - 11 min drive - 12.5 km

Getting around

  • Blossom Hill Station (Caltrain) - 3 min drive
  • Snell Station - 3 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 21 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪High Five Pizza - ‬19 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Ocean Delight - ‬3 min drive

About this property

Hayes Mansion, San Jose - Curio Collection by Hilton

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Hayes Mansion, San Jose - Curio Collection by Hilton offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 33002 square feet (3066 square metres) and includes a conference centre. A library, a terrace, and multilingual staff are also featured at the business-friendly Hayes Mansion, San Jose - Curio Collection by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • 33002 sq ft of conference space
  • 3066 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hayes Mansion, San Jose - Curio Collection by Hilton offers 214 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Palm & Ember
  • Palm and Ember

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (33,002 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar in shower
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay), plus a deposit of USD 75 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24.00 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 75 per night
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hayes Mansion
Hayes Mansion Hotel San Jose
Hayes Mansion Hotel
Hayes Mansion San Jose
Hayes Mansion
Hayes Mansion, San Jose - Curio Collection by Hilton Hotel
Hayes Mansion, San Jose - Curio Collection by Hilton San Jose

Frequently asked questions

What is the cancellation policy at Hayes Mansion, San Jose - Curio Collection by Hilton?

Hayes Mansion, San Jose - Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hayes Mansion, San Jose - Curio Collection by Hilton?

As of 12 Mar 2025, prices found for a 1-night stay for 2 adults at Hayes Mansion, San Jose - Curio Collection by Hilton on 22 Mar 2025 start from AU$268.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hayes Mansion, San Jose - Curio Collection by Hilton?

Yep, Hayes Mansion, San Jose - Curio Collection by Hilton has a self car park with in/out privileges for USD 20.00 per night.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have a pool?

Hayes Mansion, San Jose - Curio Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hayes Mansion, San Jose - Curio Collection by Hilton family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an outdoor pool, it's no surprise that Hayes Mansion, San Jose - Curio Collection by Hilton is a hit with families.

Does Hayes Mansion, San Jose - Curio Collection by Hilton serve breakfast?

Yep, buffet brekkie is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hayes Mansion, San Jose - Curio Collection by Hilton?

No, Hayes Mansion, San Jose - Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hayes Mansion, San Jose - Curio Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and lunch.

What time are check-in & check-out at Hayes Mansion, San Jose - Curio Collection by Hilton?

Check-in begins at 4:00 PM. Check-out time is noon.

Hayes Mansion, San Jose - Curio Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 585 out of 1005 reviews
Rating 8 - Good. 187 out of 1005 reviews
Rating 6 - Okay. 118 out of 1005 reviews
Rating 4 - Poor. 52 out of 1005 reviews
Rating 2 - Terrible. 63 out of 1005 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Deya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Nov 2024

2/10 Terrible

Mashiah

Stayed 2 nights in Dec 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mashiah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay
We didn’t have a good stay. The heat was not working in the hotel. The breakfast that was offered was awful. There was no room service. The hotel is rundown and overpriced.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
We needed a hotel to stop at for the night from traveling and we chose this hotel and I'm so glad we did. It was stunning from the outside to the inside. It was relaxing, couldn't hear anyone and the beds were actually comfy which is rare. I'm so bummed we only stayed one night but would stay here for a weekend next trip.
Stayed 1 night in Nov 2024

10/10 Excellent

brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Korina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Beautiful location. Clean. Picture perfect. Soft pillows.
Stayed 2 nights in Nov 2024

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, clean and great staff! Dennis was amazing and set the standard from the minute we arrived. He was super friendly and informative . The staff at the hotel restaurant was equally pleasant. We will definitely stay here next time we visit San Jose.
Stayed 2 nights in Nov 2024

10/10 Excellent

Phu

Stayed 4 nights in Nov 2024

6/10 Okay

Lindie

Liked: Cleanliness
Disliked: Staff & service
A beautiful historic building with nice enough rooms, but the staff upon registration was not nice at all, and there were no good options for dining. One restaurant on property with limited hours and it was very cold (we were told there were issues with the HVAC system.) There is no complimentary coffee in the public areas. Since the restaurant has limited hours there are snacks and drinks (canned and bottled) for sale in the lobby. There were bottles of wine for sale in the lobby, as well. We asked if there were any cups or glasses and were told we could use paper cups from our room (which was located in a separate building, not convenient for staying in the "parlor area" of the lobby and sharing a glass of wine.) I loved the building and grounds but won't be returning to this property.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mostly great
very nice room food below average
Stayed 1 night in Nov 2024

10/10 Excellent

Cassandra

Stayed 1 night in Nov 2024

8/10 Good

Steven

Stayed 2 nights in Oct 2024

10/10 Excellent

Sanjeet

Stayed 4 nights in Oct 2024

4/10 Poor

Ron

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff was tough to communicate with.
Stayed 1 night in Oct 2024

8/10 Good

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Forgot my shampoo and conditioner. Product in the room was really not great. Towels were not what I would expect from a hotel of this caliber and the shower wasn’t draining properly. The rest of the room was great. Clean, quiet and very nice.
Stayed 1 night in Nov 2024

10/10 Excellent

John, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Christine

Stayed 3 nights in Aug 2024

2/10 Terrible

Laila

Travelled with family
Our car was broken-in despite being parked in the monitored hotel parking. I am deeply disappointed in the hotel and can’t believe something like this could happen. The area is very unsafe and there is not enough security.
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that they charge $20 per day for parking and $4.95 per day for WiFi, because that was not noted on Expedia. There was also a car with a window smashed out in the parking lot, making it feel unsafe on the perimeter. I was there for a wedding, and the reception (organized by the hotel) was nice but there were delays and seating mix ups. Otherwise, it was a very nice place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a wonderful place to stay. The room was amazing. The pool was under construction so we didn’t get to use the pool but it looks nice. The founds was so beautiful and well kept. The breakfast was very tasty and has great selection. Would definitely stay here again
Stayed 1 night in Aug 2024

2/10 Terrible

Yu Jin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude, did not explain the surcharges for parking or the incidentals and just charged me the amount that is over $200 more than my booking price, when I asked about it she was visibly annoyed at me and was sighing and saying its incidentals (no mention of parking fee, it was a surprise I learned when I checked out). Charged 7 dollars per water bottle unless you're a Hilton member. But worst was the weddings that happened throughout the weekend we stayed there, music was blasting so hard on the first floor banquet hall such that the door in our second floor room was shaking to the bass beat. We saw another guest complaining about it to the front desk and the response was "the event will end at 11pm, they booked it so nothing we can do about it." Maybe then book it such that it doesn't happen until 11pm in the same building as the guest building? And oh, never once did anyone come to clean our room, and we asked for more bath towels at the front desk and it never arrived, wasn't surprising given their service overall. Never staying again.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 1 night in Oct 2024