The Mission Inn Hotel & Spa

4.0 star property
Mediterranean hotel with 4 restaurants and full-service spa

Photo gallery for The Mission Inn Hotel & Spa

Outdoor wedding area
Courtyard
Reception hall
Property grounds
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
The current price is AU$340
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
3649 Mission Inn Ave, Riverside, CA, 92501
  • Riverside Convention Center
    ‪3 min walk‬
  • Fox Performing Arts Center
    ‪4 min walk‬
  • University of California, Riverside
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪33 min drive‬

Room options

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Premier Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 2 Queen Beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

Glenwood King Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Raincross Queen

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Raincross King

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Deluxe Single Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Glenwood King

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Glenwood Two Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Riverside

A luxury stay in the heart of Riverside awaits you at The Mission Inn Hotel & Spa. Within steps you'll find Riverside Metropolitan Museum and Riverside Convention Center. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Kelly's Spa can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the steam room. The restaurant, Duane's Prime Steaks, serves American cuisine and is open for dinner. Presidential Lounge is the hotel's own bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 19999 square feet (1858 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Downtown Riverside hotel include University of California, Riverside and California Baptist University.

What's nearby

  • Riverside Metropolitan Museum - 3 min walk - 0.3 km
  • Riverside Convention Center - 3 min walk - 0.3 km
  • Fox Performing Arts Center - 4 min walk - 0.4 km
  • Mount Rubidoux Park - 2 min drive - 1.8 km
  • University of California, Riverside - 3 min drive - 3.1 km

Getting around

  • Riverside-Downtown Station - 15 min walk
  • Los Angeles Intl. (LAX) - 85 min drive

Restaurants

  • ‪Riverside Food Lab - ‬4 min walk
  • ‪Beerfarm - ‬4 min walk
  • ‪Mission Inn Restaurant - ‬2 min walk
  • ‪Back To The Grind - ‬4 min walk
  • ‪Shrimp Shack Cajun Fusion - ‬4 min walk

About this property

The Mission Inn Hotel & Spa

Mediterranean hotel with 4 restaurants and full-service spa
The Mission Inn Hotel & Spa offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Event space at this hotel measures 19999 square feet (1858 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the luxury The Mission Inn Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this Mediterranean Riverside hotel.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • 19999 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 1876
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
The Mission Inn Hotel & Spa offers 238 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Kelly's Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 30 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 25 to 85 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bella Trattoria
  • Duane's Prime Steaks
  • Las Campanas
  • Mission Inn Restaurant
  • Presidential Lounge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Cot (surcharge)
  • Highchair
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19,999 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.30 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Wired Internet access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 85 per person
  • Self-parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mission Inn Hotel
Mission Inn Hotel Riverside
Mission Riverside
The Mission & Spa Riverside
The Mission Inn Hotel & Spa Hotel
The Mission Inn Hotel & Spa Riverside
The Mission Inn Hotel & Spa Hotel Riverside

Frequently asked questions

What is the cancellation policy at The Mission Inn Hotel & Spa?

The Mission Inn Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Mission Inn Hotel & Spa?

As of 13 Mar 2025, prices found for a 1-night stay for 2 adults at The Mission Inn Hotel & Spa on 7 Apr 2025 start from AU$295.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Mission Inn Hotel & Spa?

Yep, The Mission Inn Hotel & Spa has a self car park with in/out privileges for USD 30 per night.

Is there a spa on site at The Mission Inn Hotel & Spa?

Yep, Kelly's Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does The Mission Inn Hotel & Spa have a pool?

Yep, and guests love it! The Mission Inn Hotel & Spa has an outdoor pool.

What luxury perks are available at The Mission Inn Hotel & Spa?

The Mission Inn Hotel & Spa features a full-service spa, an outdoor pool and 4 restaurants.

What makes The Mission Inn Hotel & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Mission Inn Hotel & Spa.

Is The Mission Inn Hotel & Spa family-friendly?

You bet! With amenities such as an outdoor pool, as well as highchairs and cots/infant beds in the guestrooms, it's no surprise that The Mission Inn Hotel & Spa is a hit with families.

Does The Mission Inn Hotel & Spa serve breakfast?

Sure does, full brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Mission Inn Hotel & Spa?

No, The Mission Inn Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Mission Inn Hotel & Spa?

Yep, you can grab a meal at The Mission Inn Hotel & Spa's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Mission Inn Hotel & Spa?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at The Mission Inn Hotel & Spa?

No, pets are not allowed.

The Mission Inn Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1221 out of 1944 reviews
Rating 8 - Good. 313 out of 1944 reviews
Rating 6 - Okay. 168 out of 1944 reviews
Rating 4 - Poor. 112 out of 1944 reviews
Rating 2 - Terrible. 130 out of 1944 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful. Poor service in President's Lounge, and overpriced food.
Stayed 1 night in Dec 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great place to vacation during the holiday season.
Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Christmas Experience
Very nice place to stay during the Christmas season. Wonderful decorations and lights. There isn't a microwave or refrigerator in the room we stayed in #129. Other than that we had a wonderful experience at the hotel and surrounding area.
Stayed 1 night in Dec 2024

8/10 Good

Annalyn

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Janet

Disliked: Cleanliness, property conditions & facilities, room comfort
Festival of Lights Excitement Almost Extinguished
Couldn't book directly through their website because something was glitchy. Valet was not near entrance due to Festival of Lights, and no accommodation was apparent for mobility impairment, such as a golf cart. Check in line placement was awkward. Room wasn't ready until quite a while after check in time. Had to wait for luggage delivery after we finally got a room. Bathroom was dirty, had rusty items, and chipped paint. Windows were dirty and had lots of bug droppings on the sills. Chairs were dusty. Bottom window latch was not operational. Found an item on the carpet from another guest which makes me assume vacuuming wasn't done well. Sheets had stains. No complimentary bottles of water. No regularly expected information regarding hotel ammenities such as room service menu, map of facility or pay tv options was provided. No information about robes and slippers that were provided. Generally didn't feel comfortable due to the overall state of the room. Liked that the window opened. Liked the pillowcases. Liked the curtains. TV's in Fitness Center turned on but didn't have any content. Key pad didn't work to change the resistance on exercise bike. Did not use the spa or pool. Presidential Lounge and Las Campanas were okay with friendly service.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christmas lights exceeded expectations
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah, Rancho Cucamonga

Liked: Cleanliness, property conditions & facilities
Loved the Christmas lights!
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

2/10 Terrible

Jacqueline

Disliked: Cleanliness
For the price, not worth it
Stayed 1 night in Dec 2024

4/10 Poor

Stuart

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Had high hopes. Went in December to see the lights. Property is v pretty, but all the staff were not friendly at all. We had a reservation at Las Campanas inside the hotel for 7:30. We weren’t sat until 8:15. And then the food was awful and everything took forever to come out. They didn’t have enough glasses or plates either so things came out randomly. The hotel rooms are also old dated and not very clean. Dirty carpets and dirty v old bathrooms. We had to move from the first room they gave us because the whole room shook constantly from some pipes underneath it. We will not return, and I suggest you don’t go either. You’ll only be hugely disappointed. Such a shame, because the building is beautiful, but it’s just v poorly managed.
Stayed 1 night in Dec 2024

6/10 Okay

Luis, Oakland

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Wifi was horrible even after they ungraded me. No microwave. TV had no apps. No Netflix, YouTube etc. Pillows felt like sacks full of cotton balls. The staff was excellent. The building is gorgeous but come on, bad wifi is unacceptable especially for a hotel of this caliber.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shaqurah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mission Inn is such a beautiful establishment and has so charm and character. We were lucky to get a sneak peak of the beautiful holiday lights and decorations, they really out do themselves! The amenities are great the staff is very professional and I look forward to visiting again when I’m back in Riverside.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mariya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay and the property is simply magical during the holiday lights season. Front desk was friendly and accommodating. However we had an odd experience even trying to dine at the Mission Inn cafe, we drove about 3 1/2 hours to get to the property and we’re checking in around 3:15 PM. By the time we checked in with the front desk, we walked over to try and grab a table for lunch and we’re told that they are no longer seating. mind you the lunch hours close at 4 PM. It was 332 and they told us that they stop seating at 3:30 a two minute difference they saw that we were with a baby and I mentioned that we had just driven 3 1/2 hours and we’re just trying to get something to eat and they did not care to accommodate us. They told us to come back when the dinner service opens which we did but then when we came back even though we asked for a table outside, they told us they can’t see us outside because they’re booked and a lot of people want to sit outside. OK so who gets to decide which people get to sit outside in which people don’t really odd experience with a girl upfront who just kept pushing back knowing that we already missed lunch by two minutes waited another 30 minutes, came back and she was still giving us a hard time. It was a really frustrating experience, but luckily, we had an absolutely amazing server who made our dinner very very pleasant. When we were leaving, there were at least six open tables that never got sat at during our time mind you.
Stayed 1 night in Nov 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel! Went for the Christmas lights and decorations. Took a self tour of the hotel, 4th floor was amazing. The self parking was very expensive. Our room was lovely, but it was very noisy. It sounded like something on rollers was on the floor above us. It happened several times when we were sleeping and about 6 am.
Stayed 1 night in Dec 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Ryan

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Check in was a nightmare, I was lied to by the staff repeatedly. I requested early check in (2pm) and was happy to pay the fee. Upon arrival @145pm I filled out the paperwork and was told you room will be ready in 20 minutes. No problem I walked around and stopped by the desk 3 more times each time being told your room isn’t quite ready. I then went to the Presidential Lounge to sit down and wait for a friend. My friend arrives (from Los Angeles) and tells me they already got there room and asked what floor I was on? As you might imagine I was a bit agitated. Went back to the front desk to inquire about my room 2 queens btw- exact same room as my friend “ sorry not quite ready yet”. Finally asked to speak with management and like magic my room was ready….. Overall, the hotel was cool- the staff and management are not.
Stayed 1 night in Dec 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Festival of Lights is phenomenal! The hotel itself is so beautifully decorated. I will definitely return!!
Stayed 1 night in Nov 2024

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, unique, staff was top notch.
Stayed 1 night in Nov 2024