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The Mission Inn Hotel & Spa

4.0 star property
Mediterranean hotel with 4 restaurants and full-service spa

Photo gallery for The Mission Inn Hotel & Spa

Outdoor wedding area
Property grounds
Outdoor pool
Courtyard
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
The current price is AU$330
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
3649 Mission Inn Ave, Riverside, CA, 92501
  • Riverside Convention Center
    ‪3 min walk‬
  • Fox Performing Arts Center
    ‪4 min walk‬
  • University of California, Riverside
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Glenwood King Accessible

Premium bedding, minibar, in-room safe, desk

Glenwood King Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Raincross Queen

Premium bedding, minibar, in-room safe, desk

Raincross Queen

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Raincross King

Premium bedding, minibar, in-room safe, desk

Raincross King

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Single Room

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Glenwood King

Premium bedding, minibar, in-room safe, desk

Glenwood King

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Glenwood Two Queen Beds

Premium bedding, minibar, in-room safe, desk

Glenwood Two Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Blackout curtains
Premium bedding
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Riverside

A luxury stay in the heart of Riverside awaits you at The Mission Inn Hotel & Spa. Within steps you'll find Riverside Metropolitan Museum and Riverside Convention Center. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Kelly's Spa can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the steam room. The restaurant, Duane's Prime Steaks, serves American cuisine and is open for dinner. Presidential Lounge is the hotel's own bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 19999 square feet (1858 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Downtown Riverside hotel include University of California, Riverside and California Baptist University.

What's nearby

  • Riverside Convention Center - 3 min walk - 0.3 km
  • Fox Performing Arts Center - 4 min walk - 0.4 km
  • Riverside Community Hospital - 18 min walk - 1.5 km
  • Mount Rubidoux Park - 2 min drive - 1.8 km
  • University of California, Riverside - 3 min drive - 3.1 km

Getting around

  • Riverside-Downtown Station - 15 min walk
  • Los Angeles Intl. (LAX) - 85 min drive

Restaurants

  • ‪Riverside Food Lab - ‬4 min walk
  • ‪Beerfarm - ‬4 min walk
  • ‪Mission Inn Restaurant - ‬2 min walk
  • ‪Back To The Grind - ‬4 min walk
  • ‪Shrimp Shack Cajun Fusion - ‬4 min walk

About this property

The Mission Inn Hotel & Spa

Mediterranean hotel with 4 restaurants and full-service spa
The Mission Inn Hotel & Spa offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Event space at this hotel measures 19999 square feet (1858 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the luxury The Mission Inn Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this Mediterranean Riverside hotel.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • 19999 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 1876
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
The Mission Inn Hotel & Spa offers 238 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Kelly's Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 30 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 25 to 85 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bella Trattoria
  • Duane's Prime Steaks
  • Las Campanas
  • Mission Inn Restaurant
  • Presidential Lounge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Cot (surcharge)
  • Highchair
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19,999 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.30 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Wired Internet access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 85 per person
  • Self-parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mission Inn Hotel
Mission Inn Hotel Riverside
Mission Riverside
The Mission & Spa Riverside
The Mission Inn Hotel & Spa Hotel
The Mission Inn Hotel & Spa Riverside
The Mission Inn Hotel & Spa Hotel Riverside

Frequently asked questions

What is the cancellation policy at The Mission Inn Hotel & Spa?

The Mission Inn Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Mission Inn Hotel & Spa?

As of 27 Mar 2025, prices found for a 1-night stay for 2 adults at The Mission Inn Hotel & Spa on 7 Apr 2025 start from AU$284.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Mission Inn Hotel & Spa?

Yep, The Mission Inn Hotel & Spa has a self car park with in/out privileges for USD 30 per night.

Is there a spa on site at The Mission Inn Hotel & Spa?

Yep, Kelly's Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does The Mission Inn Hotel & Spa have a pool?

Yep, and guests love it! The Mission Inn Hotel & Spa has an outdoor pool.

What luxury perks are available at The Mission Inn Hotel & Spa?

The Mission Inn Hotel & Spa features a full-service spa, an outdoor pool and 4 restaurants.

What makes The Mission Inn Hotel & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Mission Inn Hotel & Spa.

Is The Mission Inn Hotel & Spa family-friendly?

You bet! With amenities such as an outdoor pool, as well as highchairs and cots/infant beds in the guestrooms, it's no surprise that The Mission Inn Hotel & Spa is a hit with families.

Does The Mission Inn Hotel & Spa serve breakfast?

Sure does, full brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Mission Inn Hotel & Spa?

No, The Mission Inn Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Mission Inn Hotel & Spa?

Yep, you can grab a meal at The Mission Inn Hotel & Spa's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Mission Inn Hotel & Spa?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at The Mission Inn Hotel & Spa?

No, pets are not allowed.

The Mission Inn Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1241 out of 1969 reviews
Rating 8 - Good. 318 out of 1969 reviews
Rating 6 - Okay. 171 out of 1969 reviews
Rating 4 - Poor. 110 out of 1969 reviews
Rating 2 - Terrible. 129 out of 1969 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Just beautiful and peaceful we love it
Stayed 1 night in Dec 2024

4/10 Poor

janet

Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool place! Felt like we were staying in a medieval castle! We didn’t enjoy much else in riverside, but we loved the mission inn! It was a cool experience!
Stayed 1 night in Dec 2024

8/10 Good

Laaronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant is good but, don’t expect to be seated by front door service. Waiter was great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the atmosphere. My family enjoyed the stay overall. We ate at Las Campanas but the service was slow. Luckily we weren’t in a hurry. We attended a show at the Fox Theater nearby. We returned to the hotel at 10pm and went to the Presidential Lounge for a drink. The hotel desk told us the lounge closed at 11pm. It was 10:20 pm we asked to order a few drinks and the waitress told us “we close at 11and we just did last call.” 40 minutes BEFORE closing we were denied service.
Stayed 1 night in Dec 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely festival of Christmas lights‼️
Stayed 1 night in Dec 2024

10/10 Excellent

Graciela

Beautiful Hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Sintiya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
its a great place for the holidays only stayed one night 2 days but thought that was enough. Such a cute place and the rooms are spacious. So festive and decorations everywhere even at our patio. a little noisy but fun. The only thing I didnt like was the staff attitude couldve been a lot better
Stayed 1 night in Dec 2024

6/10 Okay

Peter, Irvine

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Edna

Stayed 1 night in Nov 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Barbara

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I was shocked so to speak. I grew up in Southern California and liked to go to the Mission Inn to see the Christmas lights and this year decided to stay over while meeting friends for dinner. Dinner was a delight! However when I return to my room the first thing I encountered was an overflowing toilet. I called twice. Gentleman finally came and fixed it. Then I noticed there was mold in the toilet. And then I noticed there was a bathtub ring of dirt like the bathtub had not been cleaned since it was used by someone at some time. Very disappointing! I reported my experiences during checkout and got a bland response.
Stayed 1 night in Dec 2024

10/10 Excellent

Joe, Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady named America at check in was outstanding. Provided lots of information on all the events and places to visit being our first time here.
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Rosa, Temecula

Stayed 1 night in Dec 2024

2/10 Terrible

Melanie

Disliked: Property conditions & facilities, room comfort
Ridiculously noisy.
Extremely noisy. Our room overlooked the pedestrian mall and there was a guy playing the drums and loud music from the time we checked in at 5pm until 10:30, when the police showed up and shut him down. I had to call your security office twice about it and the police finally did show up. It was ridiculous that that is allowed to be played right where dozens of your rooms have customers. When I went to take a shower this morning, it didn’t work. When I pulled the nozzle up to have the water come out of the shower head, nothing happened. The bed and pillows, though, were very comfy.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

John, Chino Hills

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are absolutely rude! The property is very unclean.
Stayed 1 night in Dec 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. We came for Festival of Lights at Christmas. So beautiful. The hotel is georgeous and we explored the whole beautiful place. This place puts a smile on your face. Felt like kids exploring a castle !! Pool is heated and we used that and jacuzzi. I don’t know how to add photos otherwise I would…
Stayed 2 nights in Dec 2024

10/10 Excellent

Matei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gail

Stayed 1 night in Dec 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Wish I could have loved it!
I wanted to love the stay because of the timing of the light festival and it being my birthday weekend but just couldn’t. The room has a dirty sock left from guest prior to us. The carpet had debris/ crumbs on it. The room did not come with wash clothes and I called the front desk twice to get one and never did. The bed linen had black hair in it. I’m a blonde so I know it wasn’t mine from our luggage. Just disappointed…
Stayed 1 night in Dec 2024